--- description: Detaillierte Informationen über ServiceTitan zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceTitan Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [SHK Software (Sanitär, Heizung, Klima & Lüftung)](/directory/30107/hvac/software) > [ServiceTitan](/software/150053/servicetitan) # ServiceTitan Canonical: https://www.capterra.ch/software/150053/servicetitan Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.capterra.ch/software/150053/servicetitan?page=2) > ServiceTitan ist eine führende Business-Software, die die Art und Weise verändert, wie Außendienstbetriebe im privaten und gewerblichen Bereich ihre Geschäfte abwickeln. > > Bewertung: **4.3/5** von 341 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceTitan? HLK-, Sanitär-, Elektro-, Garagentor-, Schornsteinfeger- und Wasseraufbereitungsunternehmen, die ihre Einnahmen steigern, ihr Geschäft rationalisieren, ihr Team verstärken und ihre Kundschaft begeistern wollen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 341 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceTitan - **Region**: Glendale, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten ## Funktionen - Angebote / Schätzungen - Arbeitsauftragsverwaltung - Aufgabenmanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Budget Tracking - CRM-Systeme - Compliance Management - Daten-Import / -Export - Dokumentenmanagement - Dokumentenspeicher - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - For Carpet Cleaners - Fortschrittsbericht - Für gewerbl. & industr. Elektroinstallateure - GPS - Gerätenachverfolgung - Inspektions-Management - Inventarverwaltung - Job-Nachverfolgung - Kalender-/Erinnerungssystem - Kalenderverwaltung - Kontakt-Datenbank - Kosten-Datenbank - Kostenschätzung - Kundendienst-Historie - Kundennachverfolgung - Materialforschung - Mobile App - Online-Buchung - Online-Zeiterfassung - Projekt-Abrechnung - Projektmanagement - Real-Time Updates - Rechnungsmanagement - Risikomanagement - SMS-Nachrichtenversand - Sales-Pipeline-Management - Standortverfolgung - Störfallmanagement - Techniker-Management - Terminplanung - Third-Party Integrations - Verfügbarkeit-Management - Vorbeugende Wartung - Wartungsplanung - Wiederkehrende Termine - Zeitverfolgung ... und 34 weitere Funktionen ## Integrationen (20 insgesamt) - Airship - CompanyCam - EagleView - Google Ads - Google Workspace - Hover - Intuit Enterprise Suite - NetSuite - OnCall Air - QuarksUp - QuickBooks Free - QuickBooks Online - Rilla - Sage Intacct - SendPulse ... und 5 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [SHK Software (Sanitär, Heizung, Klima & Lüftung)](https://www.capterra.ch/directory/30107/hvac/software) ## Ähnliche Kategorien - [SHK Software (Sanitär, Heizung, Klima & Lüftung)](https://www.capterra.ch/directory/30107/hvac/software) - [Field Service Management Software](https://www.capterra.ch/directory/10009/field-service-management/software) - [Planungssoftware](https://www.capterra.ch/directory/30087/scheduling/software) - [Sanitär Software](https://www.capterra.ch/directory/30673/plumbing/software) - [Elektriker Software](https://www.capterra.ch/directory/31006/electrical-contractor/software) ## Alternativen 1. [FieldPulse](https://www.capterra.ch/software/153475/fieldpulse) — 4.6/5 (500 reviews) 2. [Jobber](https://www.capterra.ch/software/127994/jobber) — 4.6/5 (1487 reviews) 3. [Service Fusion](https://www.capterra.ch/software/135788/service-fusion) — 4.3/5 (308 reviews) 4. [Housecall Pro](https://www.capterra.ch/software/140363/housecall-pro) — 4.7/5 (2748 reviews) 5. [ServiceBox](https://www.capterra.ch/software/136363/servicebox) — 4.3/5 (168 reviews) ## Nutzerbewertungen ### "ST- Honest review" — 5.0/5 > **Logan** | *1. Oktober 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. > > **Nachteile**: The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. > > Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. ----- ### "It's growing on us" — 4.0/5 > **Hunter** | *25. März 2026* | Bau | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. > > **Nachteile**: We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. > > It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it\! ----- ### "Not worth the money and headaches" — 2.0/5 > **Edward** | *10. März 2026* | Bau | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. > > **Nachteile**: ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. > > My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. ----- ### "Very powerful software\!" — 4.0/5 > **Khiana** | *26. Juni 2026* | Bau | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. > > **Nachteile**: 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. > > Overall, we love the core product and find it very useful\! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked\! ----- ### "Best Decision We Made\!" — 5.0/5 > **Lucianna** | *23. März 2026* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. > > **Nachteile**: Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. > > ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. ----- Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.capterra.ch/software/150053/servicetitan?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/150053/servicetitan) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten