ServiceTitan
Was ist ServiceTitan?
ServiceTitan ist eine führende Unternehmenssoftwarelösung für private und gewerbliche Außendienstunternehmen. Die leistungsstarke Plattform, zu der auch eine robuste Tablet-App für technische Fachkräfte im Außendienst gehört, optimiert und eliminiert Aufgaben sowohl im Außendienst als auch im Büro mit cloudbasierter Reaktionsfähigkeit, Echtzeit-Synchronisierung und unschlagbaren Betriebszeiten. Sowohl für kleine Unternehmen als auch für regionale Unternehmen hat ServiceTitan die Abläufe rationalisiert, den Kundenservice verbessert und das Umsatzwachstum angekurbelt.
Wer verwendet ServiceTitan?
HLK-, Sanitär-, Elektro-, Garagentor-, Schornsteinfeger- und Wasseraufbereitungsunternehmen, die ihre Einnahmen steigern, ihr Geschäft rationalisieren, ihr Team verstärken und ihre Kundschaft begeistern wollen.
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Bewertungen über ServiceTitan
Marlin
In Betracht gezogene Alternativen:
Best in the biz
Kommentare: It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Vorteile:
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Nachteile:
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Antwort von ServiceTitan
vor 4 Jahren
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.
Paige
In Betracht gezogene Alternativen:
The Best Field Management Software in the Game!
Kommentare: Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding our plumbing service company!
Vorteile:
The mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand. We love the modern look of Service Titan and the ability to present options to the customer on-site. We have been able to integrate payment processing, financing options, our price book, and QuickBooks Online. Before we used this product, all of these features were separate and hard to keep track of - Service Titan makes it easy!
Nachteile:
The on-boarding process is long and tedious, but I do understand they set it up that way to ensure companies have the most success with the product when they go live with it. I would improve the integration with QuickBooks Online to be more seamless with connecting the payments to the invoices and all accounts payable documents.
Aaron
In Betracht gezogene Alternativen:
The Over-sold software
Kommentare: Service Titan was sold to us under the guise that it would boost profitability, streamline operations, enable invoicing and payments in field, and all the other things you want to hear.I should have taken the lack of being able to test drive the software as a indication that this was not going to turn out as expected.Service Titan is geared toward HVAC companies that utilize service items (instead of hourly rates or other pricing methods). There is absolutely no flexibility nor alternative methodology other than the intended workflow built by Service Titan. That is why there is a 5-week training and preparation before "launch" (yikes). Aside from being staunchly rigid in how it's used, making adjustments to trivial things like time sheets is made frustratingly over complicated by non-sensical workflows (for which there is no defined structure in support). Furthermore, the audit-trail concept is poorly executed, with snippets like "<user> updated payroll with changes" and absolutely no indication of what the changes were.I did not have a good experience with Service Titan. I tried really hard to make it work, and I'm tech savvy and pretty tolerant of mediocre software, but Service Titan is extremely over-priced for the product they actually offer.
Vorteile:
There are very few features of Service Titan that I can get excited about or reflect on as being something I liked. The feature I liked the most, however, would be having a customers history appear as they called the office; and yes, this ultimately is of little consequence in the end.
Nachteile:
Of all the features I wasn't particularly fond of, I would say the best way to sum it up would be that this software is, as one of my technicians put it, "clunky" (and he came over after using it at another company). Perhaps I'm spoiled or too accustom to modern software, but I do not think this is too much to expect when being charged over $1,000 per month for small business software, that there is some consideration of the user experience.
Mark
First Roto-Rooter franchise!
Kommentare: We make better marketing decisions. We document our findings better via attachments of videos and images. Inventory replenishment is almost fully automated. We can cut back in office staff size as techs pull their own purchase orders and actually complete a meaningful portion of formerly back-office work in real time.Implementing any software program is going to be riddled with some issues and ST is no different. However, the scale points deeply towards growing our business with ST.
Vorteile:
Our marketing spend has really zeroed in on success and efficiency by simply using the standard features of ST. There are no more mysteries as to what works and what doesn’t.
Nachteile:
On boarding is still dicey. It takes too long and the support too short.
Verifizierter Rezensent
Service TItan - Windows to Mac for the HVAC world!
Kommentare: EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.
Vorteile:
Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.
Nachteile:
Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
