--- description: Detaillierte Informationen über Helpshift zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Helpshift Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Helpshift](/software/150923/helpshift) # Helpshift Canonical: https://www.capterra.ch/software/150923/helpshift Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/150923/helpshift?page=2) > Helpshift ist die branchenführende App für Help Desk und Kunden-Support-Plattform für mobile Geräte. > > Bewertung: **3.9/5** von 29 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Helpshift? Unternehmen aller Größen und Branchen, die sofortigen, proaktiven und personalisierten In-App-Kunden-Support bieten möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.9/5** | 29 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Helpshift - **Region**: San Francisco, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Anpassbare Vorlagen - Anrufaufzeichnung - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software - Dashboard Software - E-Mail-Management - Echtzeit-Chat - Echtzeit-Chat für Kunden - Feedback-Management - Filesharing - Geotargeting - Inbox-Management - Kundendatenbank - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Priorisierung - Proaktiver Chat - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Volltextsuche - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (12 insgesamt) - Campaign Monitor by Marigold - Constant Contact - Dropbox Business - Gmail - Google Analytics 360 - Google Calendar - Mailchimp - Meta for Business - QuickBooks Online Advanced - Salesforce Sales Cloud - Twitter/X - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software) - [Kontaktcenter-Software](https://www.capterra.ch/directory/32035/contact-center/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Bitrix24](https://www.capterra.ch/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Nutzerbewertungen ### "Effective Ticketing Software for Chats" — 5.0/5 > **Fabiana** | *20. Februar 2020* | Outsourcing/Offshoring | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished. > > **Nachteile**: Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question. > > We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes. ----- ### "Review as a Team leader" — 4.0/5 > **Nikhilesh** | *20. August 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use Can create different types of views as per the requirement Reports and analysis > > **Nachteile**: Can't export to tickets in excel Slow while assigning tickets in bulk > > Efficient ----- ### "Good platfom to reply Mobile app support tickets, but it lacks features." — 3.0/5 > **Marcio Hoerlle** | *16. Oktober 2018* | Internet | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received. > > **Nachteile**: it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality. > > It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet. ----- ### "Artificial intelligence is the future,so is Helpshift." — 4.0/5 > **Abimbola** | *6. September 2018* | Unterhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.. > > **Nachteile**: We have used this for less than a six month period,however I have been satisfied with the quality of service so far. > > Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team. ----- ### "Customer facing first" — 4.0/5 > **Richard** | *27. März 2017* | Computerspiele | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products. > > **Nachteile**: The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them. > > HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/150923/helpshift?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/150923/helpshift) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten