Xplor Triib

Love the Software

Kommentare: The experience has been great and the customer service is awesome. They are quick to respond to even the most basic question. They also constantly release app and feature updates, improving the product regularly.

Vorteile:

As a gym owner Triib has made management much easier. Programming is easy to post to both coaches and our website through the software and has allowed class check-ins seamless. We switched from a software solution that lacked many of these features and this has allowed us to scale as we grow.

Nachteile:

The ability to add a percentage discount to every member. This came into play during COVID shutdowns. Also, the ability to indefinitely place a member on hold, currently you have to place and end date.

Triib Review Oct 2020

Kommentare: Overall it has been good, just wish the product grew with the industry.

Vorteile:

Class registration, subscription billing, and customer support.

Nachteile:

Steps to book an appointments, inability to book an appointment on the app or see personal schedule inside of Triib on my app as an admin. other very small things that would just make our life as owners easier - easier to read reports, google sync

Basic and in need of maintenance and more investment

Kommentare: We migrated from Glofox. The gym software itself is basic and quirky. Standing it up is easy, but only when you use it for a while do you really uncover how time consuming and clunky it is. We find bugs all the time that should have been caught by QA. Many of these bugs haven't been closed with no ETA. There is a tremendous amount of data captured that we'd love to harness to ensure retention and better communication to our customers but it's impossible with the way this system is designed and the way it interacts with it's marketing features. Very disjointed, and a huge loss of potential that is so aggravating I'm about ready to stand up my own dev team. Zapier integration is possible, only about 10 fields can be shared, so there is no hope there. My customer's find it difficult to use. There is a lot of friction and many clicks to get started. UI is out of date. After 1 year of using this daily, my conclusion is that there is very little investment in this platform. If you have a very basic need, this will probably work. But don't expect a single frill. Don't expect this platform to grow with you as you grow your business. I will 100% switch to another platform as soon as I find an alternative that works with my B2C and B2B needs (as I need to share my studio space as a resource distributed between the two).

Vorteile:

Marketing automation add on has enabled us to nurture client relationships but we're severely held back as Xplor isn't catching up on features available in the MarianaTek version. So, we like this app for it's potential only and feel it is severely underinvested in.

Nachteile:

Many bugs and gaps in features that make the product feel incomplete. Lack of investment and issues open for several months both on gym management software and marketing side. Triib even removed the page to submit feature requests! Two different support teams whom you must communicate via email or chat which makes diagnosing and finding workarounds extremely onerous/time-consuming for a small business owner. No capability to admin marketing (where we receive live SMS from customers) on mobile.

Great value and a great product!

Vorteile:

The performance tracking piece of Triib is great, and when you couple it with the back of the house reporting that Triib has available, it is a great product to manage your boutique gym!

Nachteile:

There are some additional reporting features that would be beneficial for business owners. The software development team appears to be doing a great job of prioritizing and developing features that are the most beneficial for the most gyms.

Been on Triib for over 3 three years now

Kommentare: Customer service is prompt
Product has not improved much over the years for my uses
Once you are on, it is really difficult to switch because of all the set up

Vorteile:

Ease of billing the memberships, building new products or services is easy. Downloading the reports have been helpful in analyzing the business.

Nachteile:

The store works, but is a lot of clicks to get around. I would like to be able to stay on the store, keep the last product up, and the ability to bill multiple members for the same product at one time.