Wer nutzt diese Software?
Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.
Durchschnittliche Bewertung276 Bewertungen
- Gesamt 4.8/5
- Benutzerfreundlichkeit 4.8/5
- Kundenservice 4.8/5
- Funktionen 4.7/5
- Preis-Leistungs-Verhältnis 4.6/5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2012
Get authentic reviews, manage and monitor reviews on 150+ sites, and get the data you need to improve customer experience. BirdEye helps businesses collect customer feedback and leverage them for growth in an easy-to-use, all-in-one dashboard. BirdEye gives you everything you need to be found, be chosen and be the best business.
- Befragung / Umfragemanagement
- Prädiktive Analytik
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
- Bildschirm teilen
- Integration von Dritten
- Kundenspezifisches Branding
- Proaktiver Chat
- Transfer / Weiterleitung
- Vorformulierte Antworten
- Social Media-Kennzahlen
- Social Media-Überwachung
- Überprüfung bewerten
- Negatives Feedback Management
- Teilen in sozialen Medien
- Überprüfung bewerten
- Konfigurierbare Warnmeldungen
- Nachverfolgung von Influencers
- Segmentierung der Audienz
- Benutzerdefinierte Umfrage-URLs
- E-Mail Marketing
- Mobile Umfrage
- Unterstützt Audio / Bilder / Video
Die hilfreichsten Reviews für BirdEye
Bewertet am 30.1.2020
Reviews=Revenue w/BirdEye as Your Guide
Kommentare: Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.
Vorteile: Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!
Nachteile: Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.
Bewertet am 24.9.2019
Great to get real time compliments via facebook and google from customers! our managers love it.
John regan W.
Kommentare: fantastic. Everyone is personalable and knowledgeable.
Vorteile: The real time alerts, when a customer rates us on Google!
Nachteile: It was a bit slow to intergrate with our self storage software.
Bewertet am 21.11.2019
Reviews with BirdEye
Kommentare: very important to reach our patients and Birdeye allows us to text message.
Vorteile: We like Birdeye for the ease of reviews sent to our patients. We like how it populates to our website. Birdeye sends any reports on how successful we are on Google, Facebook and Yelp. They also respond quickly if a negative review appears. The text messaging is very helpful on a day to day basis to reach our patients.
Nachteile: I would like to see the software intergrate with our dental software Dentrix, so we may see multiple families due for treatment and or exams and account balances
Bewertet am 1.10.2019
BirdEye is Perfect At One Thing, Bad Pricing
Kommentare: As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features.
Vorteile: BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.
Nachteile: The pricing. The pricing for BirdEye is way too expensive for the features provided.
Antwort des Softwareanbieters
von BirdEye an 5.10.2019
Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media.
Bewertet am 21.11.2019
BirdEye Really Helped Our Company Get Reviews And More Business
Kommentare: I'm happy to report that our experience using BirdEye has been Terrific! We are thrilled at all the feedback we have received after using this software.
Vorteile: The software really helped to get feedback from our customers. Our Google reviews have significantly increased since using the BirEye Platform
Nachteile: The software has been very helpful and I have not found any Cons or Flaws with this system.