---
description: Detaillierte Informationen über CustomerHero zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CustomerHero Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Umfragetools](/directory/30092/survey/software) > [CustomerHero](/software/153472/startquestion)

# CustomerHero

Canonical: https://www.capterra.ch/software/153472/startquestion

Seite: 1 / 8\
Weiter: [Nächste Seite](https://www.capterra.ch/software/153472/startquestion?page=2)

> Tool zum Erstellen von Umfragen, Formularen und Quiz, um deine Kundschaft zu erforschen oder dein Personal zu bewerten.
> 
> Bewertung: **4.9/5** von 175 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet CustomerHero?

Freiberufler, kleine und mittelständische Unternehmen, große Konzerne, öffentliche Verwaltungen, Non-Profit-Organisationen, Schulen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.9/5** | 175 Nutzerbewertungen |
| Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: CustomerHero
- **Gegründet**: 2006

## Gewerblicher Kontext

- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch, Polnisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere

## Funktionen

- Alarmfunktion / Benachrichtigungen
- Anpassbare Fragen
- Anpassbare Vorlagen
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- CES-Umfragestruktur
- CSAT-Umfragestruktur
- Dashboard Software
- Daten-Import / -Export
- Datenerfassung und Übertragung
- Datenvisualisierung
- Drag-and-Drop
- E-Mail Marketing
- E-Mail-Management
- Engagement-Tracking
- Feedback-Management
- Formularerstellung und -design
- Formularverwaltung
- Fragen-Verzweigung
- Fragenkatalog
- Kommunikationsmanagement
- Kundenerlebnis-Management
- Kundensegmentierung
- Kundenspezifisches Branding
- Leistungskennzahlen
- Live Results Sharing
- Mehrere Fragetypen
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- Multi-Channel-Vertrieb
- Multichannel-Datenerfassung
- NPS-Umfragestruktur
- Negatives Feedback Management
- Pulsbefragungen
- Q\&A Management
- Segmentierung
- Sentiment-Analyse
- Statistische Analyse
- Tests der Benutzerfreundlichkeit
- Textanalyse
- Third-Party Integrations
- Trend-Analysen
- URL-Anpassung
- Umfragen & Feedback
- Umfragenerstellung
- Verzweigungslogik
- Visuelle Analytik
- Werkzeuge zur Zusammenarbeit
- Überwachung der Beschwerden

... und 8 weitere Funktionen

## Integrationen (20 insgesamt)

- Asana
- ExpertSender
- FreshMail
- GetResponse
- Google Analytics 360
- Google Sheets
- HubSpot CRM
- HubSpot Content Hub
- JIRA Service Management
- Magento BI
- Manago AI
- Microsoft 365
- Positive User
- Salesforce Sales Cloud
- Shopify

... und 5 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [Umfragetools](https://www.capterra.ch/directory/30092/survey/software)

## Ähnliche Kategorien

- [Umfragetools](https://www.capterra.ch/directory/30092/survey/software)
- [UX-Tools](https://www.capterra.ch/directory/31036/ux/software)
- [NPS-Software](https://www.capterra.ch/directory/32075/nps/software)
- [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software)
- [Dokumentenautomatisierung Software](https://www.capterra.ch/directory/10023/forms-automation/software)

## Alternativen

1. [Typeform](https://www.capterra.ch/software/137289/typeform) — 4.7/5 (982 reviews)
2. [Google Forms](https://www.capterra.ch/software/176571/google-forms) — 4.7/5 (11589 reviews)
3. [SurveyMonkey](https://www.capterra.ch/software/32728/surveymonkey) — 4.6/5 (10513 reviews)
4. [Jotform](https://www.capterra.ch/software/158456/jotform-4-0) — 4.7/5 (2927 reviews)
5. [Survicate](https://www.capterra.ch/software/132914/survicate) — 4.6/5 (99 reviews)

## Nutzerbewertungen

### "Impressive usability and user friendly" — 5.0/5

> **Maciej** | *10. Februar 2023* | Luxusgüter & Schmuck | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Management of sending invitations;A large selection of question types;Modifiable and legible graphic options for the survey questionnaire.
> 
> **Nachteile**: The appearance of the data in the downloaded result file requires many transformations.
> 
> I recommend it because it is creator-friendly. It gives a large creative space and can be used without any special implementation.

-----

### "Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features" — 5.0/5

> **James** | *20. Oktober 2025* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Ease of use.
Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. 
Good support when I've had issues or questions.
> 
> **Nachteile**: Some question types are not available on widgets
There's nothing else jumping out at me as a weakness.
> 
> It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys.

-----

### "Reasonable tool that does the job" — 4.0/5

> **Andrzej** | *11. August 2021* | Telekommunikation | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Rankings which allows me to compare NPS score for different data sources.
> 
> **Nachteile**: I have to filter each survey separately.

-----

### "The uniqueness of Webankieta.pl" — 5.0/5

> **Natalia** | *2. Juni 2022* | Software für die Automobilindustrie | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Thanks to Webankieta.pl program I was able to create a survey for my university with ease. Everything was perfectly presented and explained. Webankieta.pl functions 100% meet my expectations and those of my university. Working with this program was one of the most pleasant for me. Another advantage was the possibility to contact support in case of any questions. I am delighted with the form of the presented surveys, possibility of detailed analysis of my results and the whole program.
> 
> **Nachteile**: I didn't find anything to complain about. The program is easy to use and consultants are available if you have questions.
> 
> Webankieta.co.uk program helped me in my studies. It makes it easier for every student.

-----

### "An Outstanding Survey Platform - StartQuestion" — 5.0/5

> **Dawid** | *12. Juli 2023* | Personalwesen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: StartQuestion has consistently exceeded my expectations, and I wholeheartedly recommend it to anyone seeking a reliable survey platform. Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.
> 
> **Nachteile**: I think the rules for displaying questions could be a more intuitive feature.

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Seite: 1 / 8\
Weiter: [Nächste Seite](https://www.capterra.ch/software/153472/startquestion?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/153472/startquestion)

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