Freshsales

Easy On-boarding and setup, fast support.

Kommentare: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Vorteile:

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Nachteile:

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Best high end software for sales manager and their team working in startups

Kommentare: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Vorteile:

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Nachteile:

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

In Betracht gezogene Alternativen: Zoho Mail und Zendesk Suite

Warum Freshsales gewählt wurde: tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Zuvor genutzte Software: tawk.to

Surprisingly simple and powerful

Kommentare: Freshsales is my main way of tracking interactions with my clients. It helps me manage all the steps in these interactions and absolutely saves my time and reminds me of what still needs to be done to convert a customer. It is a godsend and I seriously believe my contracts would drop by about 50% if it wasn't for Freshsales.

Vorteile:

Unlike other similar software, Freshsales looks great! It is intuitive to use and all information is well presented, making it easy to understand at a glance.

Nachteile:

I could not find serious faults with Freshsales. My only issues were the response times from the customer support team when I had some issues (which were due to me not reading the manual, and not due to the software), and missing integration with Gmail for incoming mail. An integration with Gmail would be a fantastic addon that would make me migrate all of my communication to Freshsales.

In Betracht gezogene Alternativen: Zoho CRM und Insightly

Warum Freshsales gewählt wurde: Freshsales is a part of Freshdesk and we used Freshdesk for a while, so we naturally went with the software we know and love.

Zuvor genutzte Software: Streak

Gründe für den Wechsel zu Freshsales: It integrates with all of the other FreshWorks tools we use.

Solid tool

Vorteile:

It was east to get it up and running, team was able to work on its own within a week

Nachteile:

Support was lacking when system was not performing - lagging.

In Betracht gezogene Alternativen: NetSuite CRM, NetSuite und ClickUp

Good sales and marketing CRM

Kommentare: It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Vorteile:

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Nachteile:

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

In Betracht gezogene Alternativen: Salesforce Sales Cloud

Gründe für den Wechsel zu Freshsales: It's cheap compared to salesforce and has more or less same functionality.