--- description: Detaillierte Informationen über Supportbench zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Supportbench Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Supportbench](/software/155934/supportbench) # Supportbench Canonical: https://www.capterra.ch/software/155934/supportbench Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/155934/supportbench?page=2) > Das beste Preis-Leistungs-Verhältnis auf dem Markt durch die Kombination aller Tools in einer einzigen intuitiven Plattform. > > Bewertung: **4.9/5** von 116 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Supportbench? Das Unternehmen betreut große und kleine Unternehmen, von Fortune-500-Unternehmen, MSPs, bis hin zu Start-ups, die die Kraft benötigen, mit ihren Konkurrenten zu konkurrieren, schnell zu skalieren und einen außergewöhnlichen Kundenservice zu bieten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 116 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Supportbench Services - **Region**: Vancouver, Kanada - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 32.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Catalog Management - Content-Management - Dashboard Software - Datensicherheit - Discussions/Forums - E-Mail-Management - Feedback-Management - Inbox-Management - Kundendatenbank - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Multi-Channel-Kommunikation - Priorisierung - Problem-Nachverfolgung - Rich-Text-Bearbeiter - SEO-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Verfolgung von Interaktionen - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ## Integrationen (14 insgesamt) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [Wissensdatenbank Software](https://www.capterra.ch/directory/32454/knowledge-base/software) - [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Nutzerbewertungen ### "Supportbench Improves Support Operations" — 5.0/5 > **Mercy** | *8. April 2025* | Öl & Energie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The multi-brand support and fully white-labeled portals helped us cleanly separate our support workflows by brand. The Outlook-style email editor made the transition painless for the team. Easy to onboard, and customers noticed the difference. > > **Nachteile**: Some of the alert settings could be more granular. During high-volume days, our agents become overwhelmed with notifications. > > Unified customer experience support in an excellent way ----- ### "Goodbye Spreadsheets, Hello Supportbench" — 5.0/5 > **Grace A.** | *9. April 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The AI-generated resolution summaries and unified view of open/pending/closed issues made reporting way easier. Our front-line agents love the ticket views and how fast they can triage now. It’s like we finally got our act together. > > **Nachteile**: We didn’t realize how much we needed onboarding videos until we got started. A few more onboarding videos would have saved us some time. > > As our support volume grew, spreadsheets and shared inboxes became unsustainable. Supportbench delivered the structure and scalability we needed. The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial. Our experience with Supportbench has been transformative, as it positioned us to scale support easily. ----- ### "SupportBench is respectable" — 3.0/5 > **Tim** | *5. Dezember 2024* | Computer-Software | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: We got great customer support from the SupportBench team. They helped us configure the solution and got us going. We liked that we could post our user guides/articles in addition to just maintaining a ticketing system. We get email notifications and Slack notifications when tickets come in - this is a big help. > > **Nachteile**: This is the first ticketing system I have managed, but I thought the user experience could have been better. I haven't tried anything else yet, but it didn't jump out at me. I wish it could have been a little more intuitive, but the core functionality was there. > > Good support - and useful for a small startup needing to track service tickets at a respectable price point. ----- ### "Switched from Zendesk to Supportbench and Regained Visibility" — 5.0/5 > **Thinh** | *9. April 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The customer 360 dashboards and predictive CSAT scoring gave us insights we never got before. Our \[sensitive content hidden\] of Customer Success finally feels confident presenting numbers to leadership. > > **Nachteile**: The advanced filters in the reporting UI were hard to find at first. Could be a little more obvious. > > We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture. Supportbench was refreshingly transparent. ----- ### "Built for B2B—Finally" — 5.0/5 > **Verifizierter Rezensent** | *9. April 2025* | Outsourcing/Offshoring | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: AI co-pilot and custom data tables let us personalize support without a mess of tools. And we finally have emotional scoring for key accounts. > > **Nachteile**: The chat tool is a bit basic. Gets the job done but not super customizable yet. > > Most tools felt too B2C. We needed a system designed for B2B. Supportbench understood the assignment. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/155934/supportbench?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/155934/supportbench) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten