--- description: Detaillierte Informationen über Supportbench zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Supportbench Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Supportbench](/software/155934/supportbench) # Supportbench Canonical: https://www.capterra.ch/software/155934/supportbench Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/155934/supportbench?page=2) > Das beste Preis-Leistungs-Verhältnis auf dem Markt durch die Kombination aller Tools in einer einzigen intuitiven Plattform. > > Bewertung: **4.8/5** von 131 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Supportbench? Das Unternehmen betreut große und kleine Unternehmen, von Fortune-500-Unternehmen, MSPs, bis hin zu Start-ups, die die Kraft benötigen, mit ihren Konkurrenten zu konkurrieren, schnell zu skalieren und einen außergewöhnlichen Kundenservice zu bieten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 131 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Supportbench Services - **Region**: Vancouver, Kanada - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 32.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Catalog Management - Content-Management - Dashboard Software - Datensicherheit - Discussions/Forums - E-Mail-Management - Feedback-Management - Inbox-Management - Kundendatenbank - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Multi-Channel-Kommunikation - Priorisierung - Problem-Nachverfolgung - Rich-Text-Bearbeiter - SEO-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Verfolgung von Interaktionen - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ## Integrationen (14 insgesamt) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [Wissensdatenbank Software](https://www.capterra.ch/directory/32454/knowledge-base/software) - [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software) ## Alternativen 1. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18811 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1727 reviews) ## Nutzerbewertungen ### "Upgrading for better AI and reporting without losing our B2B setup" — 5.0/5 > **Suhani** | *20. August 2026* | Chemikalien | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We liked our old software since it handled B2B accounts well, but Supportbench does way more with that client data. Getting instant health scores, AI case summaries, and easy reporting right out of the gate is a massive upgrade. > > **Nachteile**: The report export screen in Supportbench is pretty clunky and looks outdated. The data itself is super useful, but the actual downloading process really needs a UI refresh to match the rest of the platform > > You get the full picture of a client's health right there while you work the ticket. The AI summaries and built-in SLAs mean you don't have to go digging for context before answering a customer. ----- ### "Sorting out anxious sellers from casual house hunters" — 4.0/5 > **Callum** | *5. September 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: In real estate, our inbox gets hammered by agents, buyers, and sellers all talking at the exact same time. Supportbench lets us group incoming tickets by the actual listing ID, so I instantly know if I am dealing with a simple viewing request or a closing that is falling apart. > > **Nachteile**: Setting up my own quick replies for common viewing questions took way longer than it honestly should have. The menu to create those text shortcuts is buried pretty deep in the personal settings, and I had to click around blindly just to save a basic template. > > We got a strictly organized queue that keeps sensitive contract disputes totally separated from basic weekend viewing requests. I finally got to stop wasting my morning asking frustrated buyers which exact street address they are actually emailing us about. ----- ### "SupportBench is respectable" — 3.0/5 > **Tim** | *5. Dezember 2024* | Computer-Software | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: We got great customer support from the SupportBench team. They helped us configure the solution and got us going. We liked that we could post our user guides/articles in addition to just maintaining a ticketing system. We get email notifications and Slack notifications when tickets come in - this is a big help. > > **Nachteile**: This is the first ticketing system I have managed, but I thought the user experience could have been better. I haven't tried anything else yet, but it didn't jump out at me. I wish it could have been a little more intuitive, but the core functionality was there. > > Good support - and useful for a small startup needing to track service tickets at a respectable price point. ----- ### "Keeping frantic freight clients updated without constantly calling the drivers" — 5.0/5 > **Recep** | *18. September 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Running an active logistics firm means we get hundreds of emails asking where a specific truck is right now. Supportbench lets us connect our freight tracking system directly to the ticket, so my team can see the exact border crossing status without having to yell across the room to the dispatchers. > > **Nachteile**: The notification alerts for incoming high-priority emails are honestly completely useless on a loud office floor. I tried to change the desktop alerts to something much louder when a VIP shipment gets delayed, but the platform only gives you three basic chimes that all sound exactly the same. > > Our dispatchers finally get to focus on actually routing trucks instead of constantly answering basic location questions from the support staff. I got a much calmer office environment because every single customer service agent has the active freight details sitting right there on their own screen. ----- ### "No more losing client feedback in giant email threads" — 5.0/5 > **Sandra** | *31. August 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Clients constantly send us scattered revision notes and massive presentation files that used to get completely buried in my inbox. Supportbench ties every piece of feedback directly to the right account, so I never have to guess what needs fixing. > > **Nachteile**: I really wish Supportbench handled massive design file attachments a little better inside the actual ticket replies. We still have to paste external links for our heavy presentation decks because their file size limits are just too strict for us. > > We got a clean system that tracks non-stop client revisions without dropping any critical details. I finally stopped wasting hours digging through messy email chains just to find a single missing logo. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/155934/supportbench?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/155934/supportbench) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten