---
description: Detaillierte Informationen über HESK zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HESK Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [HESK](/software/156452/hesk)

# HESK

Canonical: https://www.capterra.ch/software/156452/hesk

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.ch/software/156452/hesk?page=2)

> Helpdesk-Software, die es Client-Partnern ermöglicht, Kundenanfragen zu lösen. Die Software kann vor Ort oder in der Cloud bereitgestellt werden.
> 
> Bewertung: **4.4/5** von 8 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet HESK?

Die Software bietet Helpdesk-Funktionen für IT-Organisationen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 8 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Klemen Stirn
- **Region**: Airport City, Israel

## Gewerblicher Kontext

- **Startpreis**: $ 39.95
- **Zielgruppe**: Selbstständig, 2–10, 11–50
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Verfügbare Länder**: Israel

## Funktionen

- IT-Asset-Management
- Kundenbetreuung
- Self-Service Portal
- Wissensbasis-Management

## Optionen für Kundensupport

- Chat

## Category

- [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software)

## Ähnliche Kategorien

- [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software)
- [Service Desk Software](https://www.capterra.ch/directory/31027/service-desk/software)

## Alternativen

1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.ch/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.ch/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Nutzerbewertungen

### "Fast and intuitive Support Desk" — 5.0/5

> **Ummar** | *20. Januar 2020* | Telekommunikation | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: It's fast process of setting up and get everything aligned.
> 
> **Nachteile**: All features offered in hesk are not free. Prominent features are paid.
> 
> SLA and Customer support, ticket generation with the assignment of agents.

-----

### "Hesk review" — 5.0/5

> **Chevaun** | *8. April 2021* | Computer-Software | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I like that u can customize this software to fit your company  needs  and that u can basically modify and do anything you want with  it  and it's easy to install and use
> 
> **Nachteile**: In the beginning I had problems because it  keeps sending me emails  I'm my personal mail account  but when I fix that it work perfectly
> 
> I use to work at a big company  and I implemented hesk as a alternative to a help desk software because that did not have anything to register tickets and insisted and when I implemented this I customized it o fit the company and when I launched it I was a success its a great software and easy to install and use and the client learned very quickly how to use it to

-----

### "Works fine - for free software" — 3.0/5

> **Samuel** | *20. Mai 2021* | Landwirtschaft | Empfehlungsbewertung: 5.0/10
> 
> **Vorteile**: Used this helpdesk for years. Works vastly better then having no ticket system.
> 
> **Nachteile**: Features/support are lacking compared to premium ticket system options.
> 
> Provided a ticket system when we needed one badly. Managing issues via email/phone is just not manageable at any sort of scale. Used the software for years before are needs outgrew HESK's features.

-----

### "Great Product and Value" — 5.0/5

> **Todd** | *17. November 2024* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The interface and setup was straight forward and their support were very responsive and helpful.
> 
> **Nachteile**: None at the moment for a general ticketing system and KB platform it works very well.
> 
> Setup was quick and easy and it was very cost effective for a small team.

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### "Great product." — 5.0/5

> **Tomasz** | *18. Juni 2024* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: What I like most about HESK is the flexibility of this tool - I use it not only as a typical help desk but also as a system for submitting complaints and reporting irregularities within the company. The tool can be easily customized to meet your needs, and you can even edit individual messages and terminology. The creator of the application is very helpful and has never left me without assistance.
> 
> **Nachteile**: I like everything about it. It's hard to find something that needs improvement - many things can be customized on your own.
> 
> Easy installation, great flexibility, ability to edit topics and forms. Extensive capabilities for assigning permissions to the staff. Low hardware requirements with considerable capabilities. The program is intuitive for both the staff and users. I think it is underrated - simply because it is not backed by a big corporation that can afford to promote the product - but thanks to this, we have an excellent program whose license costs so little that it doesn't make sense to use the free version (because then you don't have support). Overall, it's a great program.

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Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.ch/software/156452/hesk?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/156452/hesk)

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| Sprache | URL |
| de | <https://www.capterra.com.de/software/156452/hesk> |
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| de-CH | <https://www.capterra.ch/software/156452/hesk> |
| en | <https://www.capterra.com/p/156452/HESK/> |
| en-AE | <https://www.capterra.ae/software/156452/hesk> |
| en-AU | <https://www.capterra.com.au/software/156452/hesk> |
| en-CA | <https://www.capterra.ca/software/156452/hesk> |
| en-GB | <https://www.capterra.co.uk/software/156452/hesk> |
| en-IE | <https://www.capterra.ie/software/156452/hesk> |
| en-IL | <https://www.capterra.co.il/software/156452/hesk> |
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| es | <https://www.capterra.es/software/156452/hesk> |
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| es-CL | <https://www.capterra.cl/software/156452/hesk> |
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| fr | <https://www.capterra.fr/software/156452/hesk> |
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| fr-CA | <https://fr.capterra.ca/software/156452/hesk> |
| fr-LU | <https://www.capterra.lu/software/156452/hesk> |

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