Thryv

Crafting your message

Kommentare: I really have had a great experience. [SENSITIVE CONTENT HIDDEN] has been so helpful and he gets back to me quickly. It's a good feeling to have someone like this to help me.

Vorteile:

I love the central location for everything, and I mean EVERYTHING! Before Thryv, I spent so much time and money on different solutions for different business needs. Thryv keeps it all in one place, and the coaching along the way is really helpful.

Nachteile:

Well, it isn't a con, but there is a lot to learn at first. I would say that there are so many options, it can seem overwhelming at first. But stick with your account manager and the specialists, and you will be fine.

An easer scheduling manager

Kommentare: I have realized great benefit by using Thryv. The online scheduling for the client and myself is a vast improvement on what I had in the past. I would definitely recommend this software for others who are looking for an appointment management system.

Vorteile:

At first I was skeptical that Thryv could be the one scheduling management that would help me keep track of my appointments. When I really got down to using it, I was upset with myself that I had not started using this earlier. I now find it to be an essential part of my business. I am an older guy and I have had trouble comprehending other past appointment management systems. With Thryv, the ease of use for the client to schedule appointments and myself for approving and manually scheduling has been wonderful. I can't say enough good things about Thryv.

Nachteile:

A feature I feel that is missing is the ability for the client to pay me on the spot.

Disappointed, Don't waste your time or money

Nachteile:

For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.

Great comprehensive software package for a small business

Kommentare: Very helpful, more useful than I expected when I chose it

Vorteile:

Love the calendar, CRM, online appts and reminders, and ability to create/edit/send & re-send invoices (& take payment online)

Nachteile:

Searching the CRM -- when you type a first and last name it shows ALL entries that match either the first or last name, and then I have to scroll through to find what I'm looking for. Just show me the perfect match! Or at least make it the first thing I see.

The Best Small Business Software - THRYV

Kommentare: This is how THRYV works for us:CRM (all customer interactions in one place)Estimates/Invoices EffeneciesScheduling EffenenciesUploading images to customer files for estimatingSales tracking and reportingPast-due invoice managementOur overall experience has been 5-star. Can it do everything, no, but it has had our lives a lot more effective and efficient. I also want to mention that we still have some features we are not using, so it can only get better.

Vorteile:

THRYV gave us an "out of the box" software that feels customized. It checked more boxes than any other CRM software in the same price range. Their customer service is EASY to contact, which is a breath of fresh air! And I love, love, love the request for a new feature option. The best part about it is the features businesses request actually get done.

Nachteile:

I would like to see the marketing functions improved. This would include email templates and the ability to target customers by the date of their last purchase.During the set-up process, the importance of getting the Client Card to align with business needs was not explained. It's no mystery that the key to any functional CRM system is that the data has to be good. I don't feel there was enough emphasis on cleaning up bad data and setting up THRYV with the necessary data a business needs to achieve its goals. I don't believe it's THYRVs responsibility to understand every new client's needs, but if they explained the theory of "garbage in, garbage out" database management, I think more customers would be extremely happy with your software.