--- description: Detaillierte Informationen über Pega CRM zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pega CRM Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [Pega CRM](/software/157/pega-crm) # Pega CRM Canonical: https://www.capterra.ch/software/157/pega-crm Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/157/pega-crm?page=2) > Pega CRM wurde entwickelt, um den sich ändernden Unternehmensanforderungen gerecht zu werden, indem Wettbewerbsvorteile durch Marketing-, CS- und SFA-Anwendungen erzielt werden. > > Bewertung: **3.9/5** von 13 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Pega CRM? Unternehmen in einer Vielzahl von Branchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.9/5** | 13 Nutzerbewertungen | | Bedienkomfort | 3.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Pegasystems - **Region**: Cambridge, USA - **Gegründet**: 1983 ## Gewerblicher Kontext - **Startpreis**: $ 90.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Japanisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Angebote / Schätzungen - Berichterstattung / Analyse - E-Mail-Management - Für Versicherungsbranche - Kontaktmanagement - Leadmanagement - Mobiler Zugriff - Sales-Pipeline-Management - Segmentierung - Self-Service Portal - Supportticket-Management - Verfolgung von Interaktionen - Wissensbasis-Management - Workflow-Management ## Integrationen (1 insgesamt) - Microsoft Outlook ## Optionen für Kundensupport - E-Mail/Helpdesk - Telefon-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.ch/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.ch/directory/2/customer-relationship-management/software) - [CRM Software für das Gesundheitswesen](https://www.capterra.ch/directory/30976/healthcare-crm/software) - [Wissensdatenbank Software](https://www.capterra.ch/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.ch/directory/32744/sales-tracking/software) - [IT Ticketsysteme](https://www.capterra.ch/directory/32623/it-ticketing-systems-software/software) ## Alternativen 1. [Bitrix24](https://www.capterra.ch/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Dynamics 365](https://www.capterra.ch/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 3. [SAP Customer Experience](https://www.capterra.ch/software/77372/sap-crm) — 4.3/5 (245 reviews) 4. [Agile CRM](https://www.capterra.ch/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Nutzerbewertungen ### "PEGA review" — 5.0/5 > **Robel** | *6. August 2018* | Umweltdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank. > > **Nachteile**: - Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software. > > \- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone ----- ### "Pega CRM" — 5.0/5 > **Kerry-ann** | *3. September 2021* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller. > > **Nachteile**: Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status. > > My overall experience with Pega has been wonderful. ----- ### "Give this one a pass" — 2.0/5 > **Verifizierter Rezensent** | *27. April 2018* | Bankwesen | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type. > > **Nachteile**: It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but ----- ### "Build your application quickly" — 5.0/5 > **Verifizierter Rezensent** | *15. August 2019* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time. > > **Nachteile**: To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people. > > I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application. ----- ### "Enterprise Level CRM Tool by Pega systems" — 4.0/5 > **Verifizierter Rezensent** | *24. Mai 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: 1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega. > > **Nachteile**: Making customization can be quite challenging technically and also later maintenance also may become cumbersome. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/157/pega-crm?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/157/pega-crm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Strukturierte Daten