--- description: Detaillierte Informationen über Cisco Unified Communications Manager zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cisco Unified Communications Manager Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [VoIP-Software](/directory/30940/voip/software) > [Cisco Unified Communications Manager](/software/157096/unified-communications-manager) # Cisco Unified Communications Manager Canonical: https://www.capterra.ch/software/157096/unified-communications-manager Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/157096/unified-communications-manager?page=2) > VoIP-Software, die Sitzungsmanagement-, Messaging-, Video-, Sprach-, Mobilitäts- und Webkonferenzfunktionen bietet. > > Bewertung: **4.3/5** von 78 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 78 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Cisco - **Gegründet**: 2010 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufer-ID - Anrufüberwachung - IVR - Mobiler Zugriff - Multi-Channel-Kommunikation - Voice-Mail - Wechselseitige Audio & Video - Weiterleitung von Anrufen (Call Routing) ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [VoIP-Software](https://www.capterra.ch/directory/30940/voip/software) ## Ähnliche Kategorien - [VoIP-Software](https://www.capterra.ch/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.ch/directory/31035/unified-communications/software) - [Softphone Software](https://www.capterra.ch/directory/31029/softphone/software) ## Alternativen 1. [Slack](https://www.capterra.ch/software/135003/slack) — 4.7/5 (24066 reviews) 2. [Microsoft Teams](https://www.capterra.ch/software/168668/microsoft-teams) — 4.5/5 (10961 reviews) 3. [Zoom Workplace](https://www.capterra.ch/software/144037/zoom-video-conferencing) — 4.6/5 (14548 reviews) 4. [Flock](https://www.capterra.ch/software/151072/flock) — 4.5/5 (344 reviews) 5. [Intermedia Unite](https://www.capterra.ch/software/181373/unite) — 4.7/5 (188 reviews) ## Nutzerbewertungen ### "I love Cisco\!" — 5.0/5 > **Kenidra** | *23. Januar 2026* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Cisco required hired wired internet and the specs of a laptop to be very high which is no problem for me. > > **Nachteile**: it would only operate well on certain Internet providers like cox communications. Sometimes it wouldn't connect to the server properly. > > I first got introduced to Cisco in 2021 while working from home for Working Solutions. Cisco is well known. ----- ### "Call Manager - Good for medium and large companies" — 5.0/5 > **Oscar** | *20. August 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP. > > **Nachteile**: Being able to upgrade software and IOS is no longer so simple. The new version 12 and 14 no longer support perpetual licensing. I think this is something that will affect small clients and will be very limited in the future. > > In general I liked it. I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem. I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing. ----- ### "GUI Interface is not that intuitive. Requires a lot of patience and time to read user manuals." — 2.0/5 > **Cynthia** | *29. Mai 2018* > > **Vorteile**: I will have to admit that as long as you have a service contract with Cisco, they have excellent customer service. They've resolved many issues for us that were mission critical. But this is strictly for the CUCM itself. If you need help with specific physical phones, that requires a separate service contract and they will NOT help you. > > **Nachteile**: I do not like that there is no consistent way in knowing which DID phone numbers have already been used and which ones are available. The biggest issue I have is when I think a phone number is available to assign to staff person, but often times that same number is being used as a voicemail box only for messages. Since the voicemail system is different, I have to constantly check both systems as well as a spreadsheet we have to ensure the phone number I'm assigning is actually available for use. Plus, we have several different call blocks so I never know which prefix goes with which extension. CUCM does not show the full phone number, only the last 4 digits. So unless you have running documentation knowing all the phone numbers in your call blocks, it's not very intuitive. ----- ### "Cisco UCS easy to integrate" — 5.0/5 > **Amey M.** | *2. Dezember 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The easiest way to manage users from single console. It is very compatible and easy to integrate with all types of other voice softwares. > > **Nachteile**: Its console is user friendly but the relations between user creation and the phone ID assignment is difficult to understand. > > I used it since last 8 years for multiple clients. It's user interface is very smooth and easy to use. ----- ### "CISCO - Correct All the Time" — 4.0/5 > **Julian** | *9. April 2025* | Bildungsmanagement | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I like the new updated version of the CUCM, it is way better and more user friendly. It has everything I need and want in one spot. > > **Nachteile**: I do not like how everything is licensed. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/157096/unified-communications-manager?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/157096/unified-communications-manager) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten