--- description: Detaillierte Informationen über Serviceware Knowledge zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Serviceware Knowledge Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [Serviceware Knowledge](/software/157544/serviceware-knowledge) # Serviceware Knowledge Canonical: https://www.capterra.ch/software/157544/serviceware-knowledge Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/157544/serviceware-knowledge?page=2) > Einfache und intuitive Wissensmanagement-Software, für produktivere Kundendienstorganisationen. Teste Serviceware Knowledge kostenlos\! > > Bewertung: **4.5/5** von 20 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Serviceware Knowledge? Viele Branchen profitieren von Serviceware Knowledge, aber die Software zielt vor allem auf Kundendienst- und Support-Organisationen ab, um Agenten und Mitarbeitern einen besseren, schnelleren Zugang zu Wissen zu bieten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 20 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Serviceware - **Region**: Idstein, Deutschland - **Gegründet**: 1998 ## Gewerblicher Kontext - **Startpreis**: $ 14.90 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Bitte kontaktieren Sie Serviceware für nähere Informationen zum passenden Preismodell. - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Finnisch, Französisch, Italienisch, Niederländisch, Polnisch, Rumänisch, Russisch, Schwedisch, Spanisch, Tschechisch - **Verfügbare Länder**: Albanien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Argentinien, Aruba, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Bermuda, Bolivien, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Bulgarien und 106 weitere ## Funktionen - Berichterstattung und Statistik - CRM-Systeme - Catalog Management - Content-Management - Discussions/Forums - Self-Service Portal - Third-Party Integrations - Umfragen & Feedback - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (2 insgesamt) - Freshdesk - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Nutzerbewertungen ### "Sabio helpes us and our teams to work more efficient and deliver better quality" — 5.0/5 > **Dustin** | *20. Oktober 2017* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. > > Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers ----- ### "Very helpful" — 4.0/5 > **Miguel A.** | *26. August 2019* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality > > **Nachteile**: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. > > It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. ----- ### "Next generation biological data Management" — 2.0/5 > **Verifizierter Rezensent** | *9. November 2018* | Bildungsmanagement | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Well define GUI, optimiz process, good data handaling > > **Nachteile**: Bigger size software, many bugs still need to fix. > > One stop data Management ... U can easily retive all information. Good experience ----- ### "SABIO turns decentralised knowledge to company-wide wisdom" — 5.0/5 > **Rolf** | *22. November 2017* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. > > **Nachteile**: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) > > Higher efficiency in customer service, centralised knowledge (just "one truth"). ----- ### "Easy to use and implement. Great support received during implementation" — 4.0/5 > **Dirk** | *20. Oktober 2017* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment > > **Nachteile**: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. > > We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/157544/serviceware-knowledge?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/157544/serviceware-knowledge) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten