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seit 15 Jahren bei der Softwareauswahl
JustCall
Was ist JustCall?
JustCall ist ein cloudbasiertes Telefonsystem, mit dem Unternehmen Telefonnummern aus 58 Ländern sammeln und ihren Kunden lokale Ziffern anzeigen lassen können. Mit dem System kannst du deinen internationalen Kunden und Interessenten näher sein, was dir hilft, Vertrauen aufzubauen und ihr Zutrauen zu gewinnen. JustCall bietet dir die Plattform, die du benötigst, um deine internationalen Kunden an einem einheitlichen Standort zu verwalten und mit ihnen über eine einfache und unkomplizierte Lösung zu kommunizieren.
Wer verwendet JustCall?
Die Anwendung eignet sich für kleine und mittlere Unternehmen, die von mehreren Standorten aus lokal oder global agieren.
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Bewertungen über JustCall
Fast implementation, great support team
Kommentare: Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.
Vorteile:
It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.
Nachteile:
Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!
In Betracht gezogene Alternativen:
Solid system with reasonable rates
Kommentare: Very good. Strong support and quick responses. Straightforward features are easy to use and manage.
Vorteile:
Easy to set up and manage. Simple dashboard with straightforward features.
Nachteile:
Calls randomly drop. Contacts aren't always saved after adding them. Minimum of 3 seats for certain tiers.
Antwort von SaaS Labs
vor 4 Monaten
Hi Judah, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. With respect to the contacts not reflecting on account, could you kindly explain this in detail over a mail? Please share details about the issue at [email protected] and we'll get back to you at the earliest. Thank you for taking the time to share this with us. It means a lot to our team.
Avoid JustCall company
Vorteile:
The situation we ended up in after we stopped using them, denied all positive
Nachteile:
We asked JustCall to cancel the subscription after we moved to a different service. Not only they did not make a refund, but 2 months later, after our subscription they decided to do a $609.30 back charge without even informing us. No mater the quality of the service they provide, they act like scammer, so just avoid them.
Just Call: A Review for Businesses
Kommentare: I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use.
Vorteile:
One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.
Nachteile:
What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.
Excellent solution and excellent customer support
Kommentare: I had numerous interactions with their customer support and I find it simply excellent. I had cases of them working with their developers to fix an issue we were experiencing with an integration. I also had them actually release an integration few weeks after I asked (our ATS). Lastly, they keep regularly and proactively updating about other things I asked. Their customer support is simply excellent, responsive and reliable.
Vorteile:
Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.
Nachteile:
They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.
