Wer nutzt diese Software?
Supportcenter Plus ist eine webbasierte Kunden-Support-Software, dank welcher Unternehmen effektiv Kundenkarten, Konto- und Kontaktinformationen sowie Service-Verträge verwalten können.
Durchschnittliche Bewertung
10 Bewertungen- Gesamt 4.3 / 5
- Benutzerfreundlichkeit 4.2 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.4 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
Produktinformationen
-
Startpreis
945,00 $
Preisinformationen - Kostenlose Version Nein
- Gratis Testen Ja, Kostenlose Testversion
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Einsatz
Cloud, SaaS, Web
Installiert - Windows
Mobile - Android Native
-
Training
Persönlich
Live Online
Webinare
-
Kundenbetreuung
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- ManageEngine
- http://www.manageengine.com
Über ManageEngine SupportCenter Plus
Ein CRM mit speziellem Fokus auf Kunden-Interaktion- (Service-) Management. Es hilft dir, Kundenprobleme schnell zu verfolgen und zu lösen, wodurch eine bessere Kundenbetreuung gewährleistet und die Kundenzufriedenheit auf die nächste Ebene gehoben wird. Im Gegensatz zu anderen CRM-Tools auf dem Markt mit Schwerpunkt auf Sales-Force-Automatisierung bietet SupportCenter Plus ein integriertes Kundeninteraktions-Management (Customer SupportDesk), Customer Experience Management, Kontoführung und Kontakt-Management, SLA-Management, Customer Self-Service und vieles mehr
ManageEngine SupportCenter Plus Funktionen
- Angebote / Vorschläge
- Aufgabenmanagement
- Dokumentenspeicher
- E-Mail Marketing
- Gebietsmanagement
- Interne Chat-Integration
- Kalender-/Erinnerungssystem
- Lead Scoring
- Marketing-Automatisierung-Integration
- Mobiler Zugriff
- Segmentierung
- Social-Media-Integration
- Call-Center-Management
- E-Mail-Management
- Leistungskennzahlen
- Live-Chat
- Self-Service Portal
- Social-Media-Integration
- Terminverwaltung
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
- Warteschlangenmanagement
- Wissensdatenbank
- Workflow-Management
- 360-Grad-Feedback
- Analytik
- Berichterstattung über Anrufe
- Feedback-Sammlung
- Umfrage-Management
- Überwachung der Beschwerden
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Die hilfreichsten Reviews für ManageEngine SupportCenter Plus
Good but can be improved.
Bewertet am 13.5.2018
Aria S.
Vorteile: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Nachteile: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Very good experience i have with product, im satisfied.
Bewertet am 4.5.2018
Amir K.
Vorteile: Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Nachteile: The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Lots of features
Bewertet am 14.2.2018
Gerson M.
Kommentare: Notification screen reminds me a social network message. That's good.
Vorteile: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Manage Engine Ticketing System
Bewertet am 15.1.2019
Verifizierter Rezensent
Vorteile: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Nachteile: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
AS a web based CRM solution, it doesnt get any easier
Bewertet am 25.6.2018
Mark J.
Vorteile: The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Nachteile: You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
