Was ist UJET?
UJET ist ein hochmodernes Cloud-Kontaktcenter-Softwareunternehmen mit führenden Innovationen für die Kundenbetreuung im Smartphone-Zeitalter für das Web, das Telefon und mobile Anwendungen. Die UJET-Plattform begeistert Endnutzer mit jederzeitigen und überall verfügbaren Zugriffen sowie mit einfachen Smartphone-Funktionen und erhöht die Agentenleistung durch kontextabhängige Lösungen für Sprache, Chat, Bilder, Video und Text. Die UJET-Plattform erfüllt die Anforderungen als Enterprise-Lösung sowie von SOC2 Type II und HIPAA. Weitere Informationen findest du unter www.getujet.com.
Wer verwendet UJET?
UJET eignet sich ideal für mittelständische Unternehmen und Konzerne, die Kundenservice mit einer äußerst zuverlässigen Cloud-Architektur und allen Vorteilen der Funktionalität im Zeitalter des Smartphones umwandeln möchten.
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Bewertungen über UJET
In Betracht gezogene Alternativen:
Kommentare: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.
It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.
It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.
Kommentare: Overall, UJET is an excellent phone system for making calls and running reports; it is a significant improvement over the previous system. I appreciate how I can adjust and watch live aux codes. When confirming hours, I also found the ability to run summary reports quite handy.
Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g
It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.
Poor strategic vision from leadership, broken and unstable product.
Kommentare: None unfortunately.
Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.
The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.
In Betracht gezogene Alternativen:
Kommentare: Ujet is powerful tool that we use calling our customer
Ujet is easy to use and user friendly, navigate well and clear sound
none so far, Ujet is easy to use and user friendly, navigate well and clear sound
The best platform for your interactions.
Kommentare: Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.
I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.
I don't have any negative comments about it.