--- description: Detaillierte Informationen über Podium zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Online Reputation Management Tools](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.ch/software/164285/podium Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.ch/software/164285/podium?page=2) > Kunden sind deine beste Form des Marketings. Erhalte mehr Nutzerbewertungen und bleib über ein zentrales Dashboard mit deinen Kunden auf dem Laufenden. > > Bewertung: **4.3/5** von 522 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Podium? Podium ist perfekt für jedes lokal ausgerichtete Unternehmen mit einem bis 10.000 Standorten, das sich auf den lokalen Online-Eintrag verlässt, um das Unternehmenswachstum voranzutreiben, oder das versucht, Bewertungen an mehreren Standorten über das Internet zu verwalten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 522 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Podium - **Region**: Lehi, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Anpassbare Formulare - Anpassbare Vorlagen - Automatische Antworten - Befragungs-/Umfragemanagement - Berichterstattung und Statistik - Chat / Messaging - Dashboard Software - Daten-Import / -Export - Debit-/Kreditkartenverarbeitung - Echtzeit-Chat für Kunden - Erinnerungen - Feedback-Management - For Medical Spas - Geplanter Nachrichtenversand - HIPAA konform - Kampagnenmanagement - Kampagnenplanung - Kontaktmanagement - Kundenerlebnis-Management - Kundenhistorie - Kundenmanagement - Lead-Erfassung - Lead-Generierung - Massen-SMS - Mehrere Zahlungsmöglichkeiten - Mobile Zahlungen - Mobiler Zugriff - Multichannel-Datenerfassung - Nachrichten-Personalisierung - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Nutzerbewertungs-Notifikation - Offline-Formular - PCI-Compliance - Proaktiver Chat - Prävention von Zahlungsbetrug - Reaktions-Management - SEO-Management - SMS-Nachrichtenversand - Terminverwaltung - Transkripte / Chatverlauf - Umfragen & Feedback - Verfolgung von Interaktionen - Visuelle Analytik - Vorlagen-Management - Zwei-Wege-Messaging - Überprüfung bewerten - Überwachung der Beschwerden ... und 22 weitere Funktionen ## Integrationen (120 insgesamt) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... und 105 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Online Reputation Management Tools](https://www.capterra.ch/directory/30750/reputation-management/software) ## Ähnliche Kategorien - [Online Reputation Management Tools](https://www.capterra.ch/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.ch/directory/31024/review-management/software) - [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) ## Alternativen 1. [Text Request](https://www.capterra.ch/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [Twilio](https://www.capterra.ch/software/180158/twilio-communications-platform) — 4.4/5 (502 reviews) 3. [Omnisend](https://www.capterra.ch/software/153508/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.capterra.ch/software/156699/klaviyo) — 4.6/5 (528 reviews) 5. [Mailchimp](https://www.capterra.ch/software/110228/mailchimp) — 4.5/5 (17603 reviews) ## Nutzerbewertungen ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10. November 2020* | Immobilien | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Nachteile**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Podium--Reliable and Easy to Use" — 5.0/5 > **Verifizierter Rezensent** | *19. Oktober 2022* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels. > > **Nachteile**: I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete. > > As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers. ----- ### "Better options are available" — 3.0/5 > **Julie** | *2. Januar 2025* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: It was the most cost-effective option at the time we purchased > > **Nachteile**: Did not like the features, felt like customer service was lacking > > We used Podium as a start-up company, but as we grew, we found that it did not have enough features to meet our needs ----- ### "Interesting mesh of a review and communication service" — 4.0/5 > **Jennie** | *21. Juli 2021* | Internet | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: -Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account > > **Nachteile**: -Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration > > Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries. ----- ### "Podium Rocks & The Product Works" — 5.0/5 > **Gregg** | *23. März 2021* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews. > > **Nachteile**: The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product. > > They are amazing and I am looking forward to see where the product will go in the future. ----- Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.ch/software/164285/podium?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/164285/podium) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten