Wer nutzt diese Software?

Kukui creates online marketing solutions for auto repair shop owners who want to take their business to the next level.


Durchschnittliche Bewertung

72 Bewertungen
  • 5 / 5
    Gesamt
  • 5 / 5
    Bedienkomfort
  • 5 / 5
    Kundenservice
  • 4.5 / 5
    Funktionen
  • 4.5 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Kostenlose Version
    Nein
  • Kostenlose Testversion
    Nein
  • Einsatz
    Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • Kukui
  • https://www.kukui.com/
  • Gegründet 2009

Über diese Software

Kukui's All-in-One Success Platform is helping more than a thousand repair shops take their business to the next level. Quickly determine how your business and marketing programs impact revenue with POS-Integration.Attract new customers with AdWords campaigns managed by a certified Google Premier Partner. Retain your customers with custom emails, postcard campaigns, and a brand new Follow Up Module.


All in One Success Platform Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Arbeitslohntarife
  • Bestandskontrolle
  • Fahrzeug-Nachverfolgung
  • Kundendatenbank
  • Kundendienst-Historie
  • Lohn- und Gehaltslisten-Management
  • Rechnungsführung
  • Terminplanung
  • VIN-Decoder
  • Verwaltung von Einzelteilen
  • Wartungsplanung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Arbeitslohntarife
  • Bestandskontrolle
  • Fahrzeug-Nachverfolgung
  • Kundendatenbank
  • Kundendienst-Historie
  • Verwaltung von Einzelteilen
  • Wartungsplanung

Die hilfreichsten Reviews für All in One Success Platform

It is great for follow up and facilitating appointments for the customer, but integration is limited

  Mit Google übersetzen
4/5
Gesamt
4 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

Vorteile: Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports. It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

Nachteile: Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number. The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management. Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up. Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification. Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)

Kukui has been my partner for many years, both in CRM and in online marketing.

  Mit Google übersetzen
5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Online presence, and quick

Vorteile: Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

Nachteile: I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

Antwort des Softwareanbieters

von Kukui an 2.9.2017

George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.