--- description: Detaillierte Informationen über PetDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PetDesk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Tierarzt Software](/directory/30617/veterinary/software) > [PetDesk](/software/166086/petdesk) # PetDesk Canonical: https://www.capterra.ch/software/166086/petdesk Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.capterra.ch/software/166086/petdesk?page=2) > Mit PetDesk können Tierpfleger ihre Mitarbeiter glücklich stimmen und Tiere gesund halten, indem die Kommunikation mit den Tierhaltern optimiert wird. > > Bewertung: **4.7/5** von 182 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet PetDesk? Tierärzte und ihre Mitarbeiter verlassen sich auf die Kundenkommunikationstechnologie von PetDesk, um Tierhalter zu binden und Haustieren ein gesünderes und längeres Leben zu bieten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 182 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: PetDesk - **Region**: San Diego, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: $ 249.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Behandlungsplanung - Confirmations/Reminders - Kommunikationsmanagement - Kundenmanagement - Terminplanung - Verwaltung von Patientenakten ## Integrationen (3 insgesamt) - ASI-ware - Covetrus Pulse - Hippo Manager ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Tierarzt Software](https://www.capterra.ch/directory/30617/veterinary/software) ## Alternativen 1. [DaySmart Vet](https://www.capterra.ch/software/133166/DaySmart-Vet) — 4.6/5 (283 reviews) 2. [Covetrus Pulse](https://www.capterra.ch/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 3. [Shepherd](https://www.capterra.ch/software/172485/shepherd-app) — 4.7/5 (87 reviews) 4. [ezyVet](https://www.capterra.ch/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 5. [Digitail](https://www.capterra.ch/software/167764/digitail) — 4.7/5 (92 reviews) ## Nutzerbewertungen ### "Good Product, but needs to fix some bugs" — 4.0/5 > **Dana** | *25. April 2026* | Tierarzt | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: PetDesk is extremely easy to use and has a ton of features. The best ones being automatic reminders for appointments the ability to request medications and appointments online. Clients can also see lab results via the patient portal. > > **Nachteile**: Our only major issue that we've experienced with PetDesk is the automatic confirmations sending to clients in the incorrect time zone. PetDesk hasn't been able to give us a long term solution to this problem. > > Overall, PetDesk has been lovely. Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. ----- ### "We like it\!" — 4.0/5 > **Rebecca** | *4. März 2025* | Tierarzt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support > > **Nachteile**: No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin > > Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number\! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. ----- ### "Poor training and onboarding" — 1.0/5 > **Tami** | *8. April 2026* | Tierarzt | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: only had it for 24 hours so there are no pros. Unable to log in toi desktop app told many lies and no follow through > > **Nachteile**: No onboarding. Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. always just told sorry but no real resolutions. > > very poor every promise made was broken. Still waiting for a return label to send the phones back. Everyone aI talked to from sales to management said they were sorry but very little problem solving when they did solve a problem it just came with more lies. ----- ### "Great Third Party App" — 5.0/5 > **August** | *16. Februar 2026* | Tierarzt | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. > > **Nachteile**: While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. ----- ### "Definitely Recommend PetDesk\!" — 5.0/5 > **Samantha** | *21. März 2025* | Tierarzt | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We love PetDesk\! the customer service is top notch and they are always so helpful > > **Nachteile**: Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. > > We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program ----- Seite: 1 / 9\ Weiter: [Nächste Seite](https://www.capterra.ch/software/166086/petdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/166086/petdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten