Wer verwendet Zadarma?

Für Einzelpersonen, kleine und mittlere Unternehmen, große Unternehmen.

Was ist Zadarma?

Zadarma bietet eine komplette Sprachlösung für Unternehmen jeder Größe. Von virtuellen Nummern in mehr als 100 Ländern bis zu einer kostenlosen Cloud-basierten Telefonanlage, kostenlosem CRM, Call Tracking und verschiedenen Widgets für die Website. Sie können Ihr Geschäftstelefonsystem in wenigen Minuten und zu attraktiven Preisen vollständig einrichten.

Zadarma – Details

Zadarma

https://zadarma.com/en/

Gegründet 2006

Zadarma – Kostenübersicht

Zadarma bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Zadarma ist ab 5,00 €/Monat verfügbar.

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Startpreis

5,00 €/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Zadarma Funktionen

CRM-Systeme
Angebote / Vorschläge
Aufgabenmanagement
Dokumentenspeicher
E-Mail Marketing
Gebietsmanagement
Interne Chat-Integration
Kalender-/Erinnerungssystem
Lead Scoring
Lead-Generierung
Marketing-Automatisierung-Integration
Mobiler Zugriff
Segmentierung
Social-Media-Integration
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Sprachdialogsystem (IVR)
Warteschlangenmanagement
Anrufaufzeichnung
Anrufprotokoll
Anrufüberwachung
IVR / Spracherkennung
Mitarbeiterverzeichnis
Mobiler Zugriff
Virtuelles Callcenter
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)
Anrufüberwachung
Automatisches Telefonwählgerät
Berichterstattung / Analyse
Call-Center-Management
IVR / Spracherkennung
Kontaktmanagement
Prädiktive Wähler
Telemarketing-Management
VoIP (IP-Telefonie)
Anrufaufzeichnung
IVR / Spracherkennung
SIP-Trunking
Syndikat-Gruppen
Virtuelle Erweiterungen
Webkonferenzen
Weiterleitung von Anrufen (Call Routing)

Zadarma – Nutzerbewertungen

Zeigt 5 von 29 Nutzerbewertungen

Gesamt
3,9/5
Benutzerfreundlichkeit
3,8/5
Kundenservice
3,6/5
Funktionen
3,9/5
Preis-Leistungs-Verhältnis
3,9/5
Irina T.
Co-Founder
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.9.2018

"Ease of use is the key"

Vorteile: Zadarma is simple and easy to use. Non-tech guys will get along with it quickly. Phone calls quality is decent.

Nachteile: I found no big issues. We are a marketing agency and Zadarma gives us all we need in terms of distant calls.

  • Quelle des Nutzers 
  • Bewertet am 17.9.2018
Verifizierter Rezensent
Documentation consultant
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 6.12.2017

"I soon came to appreciate how this VoIP contributes to efficient & economical business communication"

Vorteile: Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders.
Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.

Nachteile: I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.

  • Quelle des Nutzers 
  • Bewertet am 6.12.2017
Sergiy V.
Senior product designer
Design, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 26.6.2020

"Best value for money"

Kommentare: Quite a positive experience. We needed one system to unite several offices and easily achieved it with Zadarma.

Vorteile: The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee. Very easy to set up, we managed to do everything on our own.

Nachteile: We had to verify ID for some of the international numbers but it only took 1 day.

  • Quelle des Nutzers 
  • Bewertet am 26.6.2020
Daniel O.
student
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 28.3.2018

"Poor and Unreasonable Customer Service Initially"

Kommentare: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Vorteile: The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Nachteile: Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Antwort des Softwareanbieters

von Zadarma an 5.4.2018

Dear Mr Ockrin,
We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time.
Best Regards,
Zadarma

  • Quelle des Nutzers 
  • Bewertet am 28.3.2018
Verifizierter Rezensent
Founder
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 24.6.2020

"Easy to-use VOIP solution to your business"

Vorteile: Simple integration with top CRM systems Great value for money compared to competitors

Nachteile: Free Zadarma CRM is limitted Small difficulties with the initial set-up and resolved quickly

Antwort des Softwareanbieters

von Zadarma an 6.7.2020

Thank you for the feedback!
If you have any questions, please, contact our 24/7 online support.

  • Quelle des Nutzers 
  • Bewertet am 24.6.2020