--- description: Detaillierte Informationen über Custellence zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custellence Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [Custellence](/software/166696/custellence) # Custellence Canonical: https://www.capterra.ch/software/166696/custellence Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/166696/custellence?page=2) > Das intelligente Online-Tool zum Erstellen professioneller und leistungsfähiger Kunden-Journey-Maps, die deine Kundenerfahrung verbessern > > Bewertung: **4.4/5** von 17 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Custellence? Experten hinsichtlich Kundenerfahrung und Service-Design, die gesammelte Kundenerkenntnisse in die Tat umsetzen möchten ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 17 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Custellence - **Gegründet**: 2014 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Schweden, Vereinigte Staaten ## Funktionen - Anpassbare Vorlagen - Berichterstattung / Analyse - Daten-Import / -Export - Drag-and-Drop - Kommunikationsmanagement - Kundenerlebnis-Management - Kundenprofile - Kundensegmentierung - Visuelle Analytik - Werkzeuge zur Zusammenarbeit ## Optionen für Kundensupport - Telefon-Support ## Category - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) - [Customer Journey Mapping-Tools](https://www.capterra.ch/directory/31537/customer-journey-mapping-tools/software) ## Alternativen 1. [Hotjar](https://www.capterra.ch/software/163516/hotjar) — 4.6/5 (539 reviews) 2. [Pendo](https://www.capterra.ch/software/151951/pendo-platform) — 4.5/5 (238 reviews) 3. [Lucky Orange](https://www.capterra.ch/software/150695/lucky-orange) — 4.7/5 (260 reviews) 4. [Marketo Engage](https://www.capterra.ch/software/75130/marketo-lead-management) — 4.3/5 (710 reviews) 5. [Mailchimp](https://www.capterra.ch/software/110228/mailchimp) — 4.5/5 (17572 reviews) ## Nutzerbewertungen ### "Simple & Powerful Journey Mapping Tool" — 5.0/5 > **Ghulam Husnain Ali,** | *9. Dezember 2018* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Custellence is the most elegant and simple yet powerful journey mapping tool that can be used for building collaborative and illustrative journey maps. Highly advised for teams that are starting out journey mapping and want to quickly and cost affectively digitize the 'Post-It' journeys they co-create internally or with customers, or want to collaboratively design journeys amongst geographically spread out team members. > > **Nachteile**: There is currently no room to link real time or dash-board style metrics from a database. If that is done, and I understand that is something the the Custellence team is working on, Custellence could serve as a journey mapping tool of choice until the organization wants to integrate journey mapping, end-to-end service blueprinting, improvement road-mapping and monitoring all in one solution. > > We have used Custellence to illustrate the experiences customers or various organizations are going through. The digitized PDF versions of these journeys have been easily shared amongst team members and have been used affectively to communicate customer pain areas. ----- ### "Structure your customer centric organisation" — 5.0/5 > **Anders** | *3. Mai 2019* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The flexibility to adapt and gather information in customer centric work. There is an openness in the interface to let me control how we create our customer tourneys and service blueprints. I like the possibility to share and collaborate online. > > **Nachteile**: Not being able to create an execute version of the information. Sometime the map is lagging when to map is too big. > > I’m a service design consultant helping organisations to develop their customer Centric abilities. We use Custellence to connect external and internal needs and processes to effectively work with service development. It’s great to gather customer, user and coworker research in journeys. It structures lots of information and connect the organisation based on customer needs and behaviours. ----- ### "Terrible customer journey" — 1.0/5 > **Orhan** | *26. September 2019* | Marketing & Werbung | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Nothing at all. The whole experience was just terrible. > > **Nachteile**: I wanted to see a free template as indicated on the site. First I lost my time on making an account. When logging in, there were no free templates at all. Then I received the e-mail form an agent where he was blablabling about how they are people oriented firm etc announcing that I will receive another 3 e-mail during the day\! Sorry, that is just pathetic and this is mental raping. So, bye, bye. > > Non ----- ### "Focused Customer Journey Approach" — 5.0/5 > **Roberto** | *25. April 2024* | Essen & Trinken | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Custellence is detailed in mapping the customer journey and offering a reliable solution. > > **Nachteile**: Custellence measures all the customer details, and it provides flawless assistance. ----- ### "Impressive Approach Customer Engagement" — 5.0/5 > **Giovanni** | *25. April 2024* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Custellence has the right customer engagement, and there are useful marketing streams. > > **Nachteile**: Custellence has no fault in matters communication, and businesses thrive. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/166696/custellence?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/166696/custellence) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Strukturierte Daten