---
description: Detaillierte Informationen über Live Support zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Live Support Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Live Support](/software/168140/live-support)

# Live Support

Canonical: https://www.capterra.ch/software/168140/live-support

> Bietet Live-Chat-Software für deine Website und deinen Kunden die Möglichkeit, für Support auch SMS zu verwenden.
> 
> Bewertung: **5.0/5** von 3 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Live Support?

Websites kleiner bis großer Unternehmen, die Umsätze und Konversionsraten erhöhen möchten, indem sie Kunden eine Live-Chat-Funktion für sofortigen Live-Support per Website und SMS bereitstellen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **5.0/5** | 3 Nutzerbewertungen |
| Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: LiveSupport.com
- **Gegründet**: 2016

## Gewerblicher Kontext

- **Startpreis**: $ 19.00
- **Preismodell**:  (Kostenlose Version verfügbar) (Gratis Testen)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Echtzeit-Chat für Kunden
- Kundenspezifisches Branding
- Offline-Formular
- Proaktiver Chat
- Third-Party Integrations
- Transfer / Weiterleitung

## Optionen für Kundensupport

- Chat

## Category

- [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software)

## Alternativen

1. [WhatsApp](https://www.capterra.ch/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Slack](https://www.capterra.ch/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.ch/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Nutzerbewertungen

### "easy and fast implementation, very few issues, seemless process for my cs team and customers" — 5.0/5

> **Verifizierter Rezensent** | *17. Oktober 2017* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: allowing customers to use text messaging to chat with my agents in their regular web browser agent window.
> 
> **Nachteile**: not a lot of integration options for other programs, no integration for FB messager to come to agents chats  (but i am told that is in the works)
> 
> allowing customers the ability to use text messaging to get support for our websites.  our customers did not want to sit on the website and chat.

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### "My visitors love being able to text my site\! It's fantastic\!\!" — 5.0/5

> **Sky** | *12. Dezember 2017* | Internet | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The ease of Giving my visitors the ability \& mobility  to text my site straight from their cell phones. I wish I could text every website I visit especially all the ecommerce ones.
> 
> **Nachteile**: Not yet having the ability to text my visitors  back from my cell. They said it's in the works, can't wait.
> 
> Offering my visitors the ease \& of texting my site. they are so used to texting in their everyday life. I know I want the ability to text online stores. With this software finally my visitors can text us\!

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### "Live Support Pro/Con" — 5.0/5

> **Cortney** | *8. April 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: Efficiency: Issues are often resolved faster than through email or phone, as live support agents can respond instantly to queries and provide step-by-step assistance.
> 
> **Nachteile**: Dependence on Internet Connectivity: Both the customer and the agent need stable internet connections for the service to work properly. Connectivity issues can disrupt the support experience.

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/168140/live-support)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/168140/live-support> |
| de-AT | <https://www.capterra.at/software/168140/live-support> |
| de-CH | <https://www.capterra.ch/software/168140/live-support> |
| en | <https://www.capterra.com/p/168140/Live-Support/> |
| en-AE | <https://www.capterra.ae/software/168140/live-support> |
| en-AU | <https://www.capterra.com.au/software/168140/live-support> |
| en-CA | <https://www.capterra.ca/software/168140/live-support> |
| en-GB | <https://www.capterra.co.uk/software/168140/live-support> |
| en-IE | <https://www.capterra.ie/software/168140/live-support> |
| en-IL | <https://www.capterra.co.il/software/168140/live-support> |
| en-IN | <https://www.capterra.in/software/168140/live-support> |
| en-NZ | <https://www.capterra.co.nz/software/168140/live-support> |
| en-SG | <https://www.capterra.com.sg/software/168140/live-support> |
| en-ZA | <https://www.capterra.co.za/software/168140/live-support> |
| es | <https://www.capterra.es/software/168140/live-support> |
| es-AR | <https://www.capterra.com.ar/software/168140/live-support> |
| es-CL | <https://www.capterra.cl/software/168140/live-support> |
| es-CO | <https://www.capterra.co/software/168140/live-support> |
| es-CR | <https://www.capterra.co.cr/software/168140/live-support> |
| es-DO | <https://www.capterra.do/software/168140/live-support> |
| es-EC | <https://www.capterra.ec/software/168140/live-support> |
| es-MX | <https://www.capterra.mx/software/168140/live-support> |
| es-PA | <https://www.capterra.com.pa/software/168140/live-support> |
| es-PE | <https://www.capterra.pe/software/168140/live-support> |
| fr | <https://www.capterra.fr/software/168140/live-support> |
| fr-BE | <https://fr.capterra.be/software/168140/live-support> |
| fr-CA | <https://fr.capterra.ca/software/168140/live-support> |
| fr-LU | <https://www.capterra.lu/software/168140/live-support> |
| it | <https://www.capterra.it/software/168140/live-support> |

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