Auto Dialer

Auto Dialer

5 / 5 12 Bewertungen


Durchschnittliche Bewertung

12 Bewertungen
  • 5 / 5
    Gesamt
  • 4 / 5
    Bedienkomfort
  • 4.5 / 5
    Kundenservice
  • 4.5 / 5
    Funktionen
  • 5 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Kostenlose Version
    Nein
  • Einsatz
    Cloud, SaaS, Web

Angaben zum Hersteller

  • CallFire
  • http://www.CallFire.com
  • Gegründet 2005

Über diese Software

CallFire provides the most powerful and versatile SMS marketing platform on the market. Whether you want to send out promotions, discounts, updates or notifications - text marketing lets you reach thousands instantly. Plus, CallFire's bulk texting service blends seamlessly with our IVR and Voice Broadcast solutions.


Auto Dialer Funktionen

  • Anrufaufzeichnung
  • Anruftext-Aufzeichnung
  • Berichterstattung über Anrufe
  • Call-Center-Management
  • Lead Management
  • Power Dialer
  • Preview Dialer
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Umfragen
  • Anrufaufzeichnung
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Automatisches Telefonwählgerät
  • CRM
  • IVR / Spracherkennung
  • Inbound Callcenter
  • Lead-Distribution
  • Outbound-Callcenter
  • Weiterleitung von Anrufen (Call Routing)

Auto Dialer Neueste Bewertungen

Automatisch übersetzt. Zeige Originalbewertung

Excellent for managing multiple call campaigns

4/5
Gesamt
3 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Vorteile: Versatile, fairly easy to use, easy to customize.

Nachteile: Sometimes tough to export data.

Automatisch übersetzt. Zeige Originalbewertung

Use it all the time for my business

5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: great software!

Vorteile: I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Nachteile: I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes