Demandforce

My friend and business owner could not be happier!

Vorteile:

Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Nachteile:

Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

DemandForce - A Great Tool for Appointment Reminders

Kommentare: Overall, DemandForce worked well for a medical practice seeking to provide an easy way to confirm appointments and send out appointment reminders for patients.

Vorteile:

DemandForce was a great tool to keep our patients informed about their appointments. The platform was easy to use and offered customization options to fit the needs of our large practice. The customer service team was also always quick to respond and troubleshoot problems as they were presented.

Nachteile:

The reporting options were pretty basic and we that's an area that we spend a lot of our time in to learn about what works and what doesn't work for our patients.

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Vorteile:

If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Nachteile:

So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

A great tool to keep in contact with your patients.

Kommentare: Fantastic an awesome tool for any office.

Vorteile:

Especially during Covid we are able to have communications with our patients, on a daily basis. They can send us a message if they are not feeling well and we can response ASAP.

Nachteile:

I can not think of anything I do not like at the moment.

Great Staff, Great Product

Kommentare: I'm very happy to have the ability to communicate with our guests. Demandforce has made that possible. The support has been excellent. I recently reached out to our account manager Paloma, she went above and beyond to help me create a stellar campaign. That exceeded my expectation and made my overall experience elevated.

Vorteile:

This is an all encompassing platform of which client communication is at the center. This has given our business the ability to sent email campaigns, appointment reminders, and various other notices. Everything you need for reputation management. The customer service is excellent, everyone is so helpful and friendly. We have relied on Demandforce to help us market our business for nearly 15 years. It's been a very rewarding relationship. have a more professional

Nachteile:

I wish the campaigns could look more sophisticated. I guess a more robust system to give a more professional look. More options too. Sometimes the ease of use could be better. Also, like with anything, there appear to be glitches from time to time. Client will call and say they didn't get a reminder or they get the wrong time for their appointment.