MechanicDesk

Kommentare: Overall MD allows us to capture more data about the work we're doing, quote more consistently, and work as a team more efficiently, with minimal effort. I'm really impressed with its comprehensive nature and very fast support responses.

Vorteile: Clearly written with in-depth knowledge of the automotive servicing industry, tailored to the typical workflow of a small workshop. Comprehensive management of all book keeping aspects.

Nachteile: Mainly just refinement bugbears that you get with other platforms, but not mechanicdesk. For example, Xero will allow you to input a date in any format, and it will format it correctly ie 15 nov, november 15, 15/11/18 will all format automatically to 15/11/2018, but in MD you have to put it in exactly. Same with times - the drop-down menus are clunky.
There should be an option to automatically finalise invoices on payment.
We've never really understood the functional difference between a job and a booking and the need for both.
Some "simple" actions like merging entries in the 'referral' field have to be done manually by contacting support.
We'd also appreciate more CRM management, the ability to have automatic follow-up reminders for quotes which haven't yet been invoiced or booked, for example.
As an idea rather than a problem, it'd be fantastic to arbitrarily tick if parts have arrived for a job or not, as we order in advance before the vehicle arrives. A check-box on the job page would suffice, with a 'tick' showing on the job entry on the calendar if we've marked it as the parts being here and ready to go.

Kommentare: Ease of use, reliability, cost effective, written by someone who actually has some idea of what it is like to run a mechanical workshop.

Vorteile: Everything. Fast, stable and works well. We have struggled along with Workshop Software for a couple of years and after yet another outage decided it was time to change. Best decision ever. Mechanic Desk are open to suggestions and are actually interested in providing a good product that works rather than telling you what cant be done. Also if you want to extract your data at any time, this can be done with a mouse click. Others blackmail you for your data. Overall the best package out there for Mechanical workshops.

Nachteile: Some other cloud based mechanic specific packages look much prettier than Mechanic Desk however I would rather something that works than something that looks good. Overall very happy with the product.