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seit 18 Jahren bei der Softwareauswahl

Operto Teams
Was ist Operto Teams?
Hochbewertetes Betriebs- und Housekeeping-Management für 10 bis zu mehr als 100 Ferienvermietungen, kurz- und langfristige Immobilien. VRScheduler ist eine gute Softwareplattform für die Planung und Nachverfolgung von Reinigungskräften, Inspektions- und Wartungspersonal. VRScheduler arbeitet mit deiner Buchungssoftware, um den Workflow zu verbessern. Spare Zeit, optimiere die Arbeit und minimiere kostspielige Fehler. Kostenlos testen. Buche noch heute eine Demo.
Wer verwendet Operto Teams?
Unternehmen, die nach einer robusten Aufgaben- und Mitarbeitereinsatzplanung, Problemverfolgung und Lieferantenkommunikation suchen, die in ihre aktuelle Buchungssoftware integriert werden kann. Ab 45 $/Monat für bis zu 15 Immobilien.
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Operto Teams
Bewertungen über Operto Teams

Excellent software at a fantastic price
Kommentare: We couldn't be happier. VRScheduler does everything we need it to at a fraction of the cost of other software providers. It has excellent reporting functionality, great support and is complete in what it covers. Basically, it saves our business so much time, plus we have faith that it will always work properly. We would recommend this product to anyone.
Vorteile:
The ease of scheduling. You can easily see your day or week ahead, and allocate jobs to cleaners efficiently.
Nachteile:
As with all cleaning software, it is a little arduous setting up checklists across multiple individual listings, but I can't see any workaround for that.
Antwort von Operto Guest Technologies
vor 5 Jahren
Dear David, First of all thank you so much for choosing VRScheduler and for posting such a positive review. The fact that you say it does everything that you need, the scheduling is easy and that the reporting functionality is excellent means so much to us. We are constantly reviewing all functions in order to make improvements where possible so we will take your feedback about the checklists on board. Your recommendation is also highly appreciated and we hope that you will tell more of your colleagues in the industry about us. Kind regards Jill Mason
VRScheduler is a NO BRAINER
Kommentare: My company is more organized than it has ever been. VRScheduler has provided me the tool to minimize operational costs while increasing our quality of services provided.
Vorteile:
VRScheduler's software was able to be tailor fit for my housekeeping company, providing me more structure than my company has every had.
Nachteile:
It is definitely not software I could setup on my own, it was much more difficult than what I had experienced with other products. However they are very hands on in teaching you how to use the software, providing that tailor fit setup specific to our business.
Antwort von Operto Guest Technologies
vor 4 Jahren
Hi Skylar, Wow, what a lovely review. We are so pleased that VRScheduler has made your life easier and reduced your costs. This is our ultimate aim and we are always delighted when we see satisfied clients. We are also always happy to help with the set up and with the use of the system until you feel more comfortable to use it on your own so if you have any questions, you can always contact us. Please do recommend us to your industry colleagues and thanks once again for such wonderful feedback. Kind regards
Excellent Client Services, Favorable Features
Kommentare: CSR did an amazing job at training our team and continues to provide outstanding support. She is responsive and gives us a sentiment that she truly cares for her clients. More so, VRS has definitely added value to our guest services protocol - hope our requests can be successfully integrated as well.
Vorteile:
Love how ways it is to set up and how user friendly program is - training the team was relatively easy. Perhaps best part of VRS is diligence of client services.
Nachteile:
There's some specific requests we'd like to see being: 1. Ability to capture and report any reviews and ratings from guests' OTAs into VRS: particularly cleans. We'd like to correlate cleaning reviews to the cleaner for performance metrics and employee recognition 2. See who assigned the task 3. Ability to have team add cleaner from third-party cleaning company without an administrator 4. Ability to connect to Your Welcome Tablet and communicate any late check out requests
Antwort von Operto Guest Technologies
vor 5 Jahren
Hi Lili, Thank you for your review! We are very happy to hear that you are pleased with our Customer Support Team, and ease of setup. In regards to your list of requested functionality, thank you for your feedback, and although VRScheduler does not offer functionality that pertains to the guest side of the industry, I do like your idea of tracking quality control in the system and will present it to our Development Team. We know our customers are very busy, so thank you again for finding time in your day to write this review. Elaina
AVRS Review
Kommentare: I am enjoying the program and the support we receive is amazing. Regardless of how many emails I send in a day every single email is answered within an hour.
Vorteile:
The most impactful is the ability to import AirBnB and other links into the schedule, turnovers are automatically entered which helps to reduce any booking errors. Once all your information is loaded (which the VRS team will do during your trial period) the ease of use is very simple and user friendly.
Nachteile:
It would be nice if the calendar could print as it looks in looks like in the scheduling calendar with the different Region colors etc.
Antwort von Operto Guest Technologies
vor 4 Jahren
Hi there Wanda, Thank you very much for your kind words. We do pride ourselves on our customer service and we try to ensure that no one has to wait more than a couple of hours before they receive a reply from us. We have taken your comments on board with regards to the calendar and will look into this further. In the meantime, thanks for being an awesome client, and please do recommend us to your colleagues. Kind regards and stay safe
Great Support!
Kommentare: We have appreciated the patience and support as we moved forward on this huge learning curve for our company!
Vorteile:
They provided great training and now are providing great support!
Nachteile:
Everything has been great! We have no complaints.

Excellent customer support
Kommentare: We have been very pleased with the features of the software and responsiveness for customer support. In fact it is quite robust, and we are continuing to learn about some of its features which can help us improve operational efficiencies.
Vorteile:
With VRScheduler we are able to generate reports to better evaluate where our resources are being used and where we can find efficiencies. We've saved time and achieved better accuracy over the paper timecards we were using in the past. Our vendors especially love the software - they've even tried to get their other clients to use it since it's made their workflow so much better. Lastly, we've been able to get reports tailored to our needs. Thank you!
Nachteile:
It has taken a bit of time to get our employees adjusted to using an electronic system. If they aren't especially tech-savvy, they have a harder time. However, the representative has been very patient about helping them get up to speed.

Essential Holiday rental management tool
Kommentare: The team at VRS worked well to help us with the setup initially and it was much appreciated. They were flexible with our online meetings to fit in with our time zone, and understanding of our problems during the setup process.
Vorteile:
Due to our expansion we needed to automate our internal processes and the integration with our booking system, based on Beds.24, was critical to the process and was simply achieved. Staff now have a simple single point of reference for their task.
Nachteile:
We intend to start using the laundry tracking features but on first glance seems like it could be a challenge! Ideally with a link out to our outsourced suppliers software, I hope this can be achieved as it could save us valuable time.
Antwort von Operto Guest Technologies
vor 4 Jahren
Dear Roger, Thank you very much for taking the time to review VRScheduler and for the kind words. We are glad to hear the staff now have that single point of reference for their work and hope that your expansion is going as planned. Regarding the laundry tracking, please reach out to our Help Desk, [email protected], if we may assist in setting things up with your laundry supplier. Kind Regards,

Must have software for rental property management
Kommentare:
The software is logical and easy to use.
The support is second to none
I felt fully supported during setup and use.
Vorteile:
It is user-friendly and simple to set up and use. Functionality is essential to my business and made my business much more efficient
Nachteile:
Reporting could do with some enhancement
Antwort von Operto Guest Technologies
vor 5 Jahren
Dear John Thank you very much for choosing VRScheduler. We are thrilled to read that you find it easy to use and that our support is second to none and that you would recommend us as a must have to other property rental managers. This is really encouraging and motivating for us so thank you so much. It would be great if you could contact me directly with regards to the reporting so that we can better understand what enhancements you would like to see and so I look forward to hearing from you. Kind regards Jill Mason

This software has changed the way we operate - for the better!
Kommentare: Excellent level of service we have seen a steady stream of software enhancements made already. The value is excellent for how powerful this software is to our operational efficiencies.
Vorteile:
The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive.
Nachteile:
The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed.

Reliable, Easy-to-Use Cleaner Scheduling Software
Kommentare: I'm very happy with this software and feel like it's a great value for what you get/how it affects my business.
Vorteile:
Training on how to use the software stands out as unique about VRScheduler. They did a great job walking me through setup and implementation using screen sharing, ensuring I know how to use the software and following up to make sure it's going well. It's reliable and does exactly what it's supposed to.
Nachteile:
The user interface looks outdated. It's not a very friendly experience, but it is certainly functional.
World of Difference
Kommentare: We have found VRScheduler to be exceptional to our success in the vacation rental industry. We love to see the quick customer support and ease of use for staffing to submit problems to us. It has truly changed how we function for the better.
Vorteile:
We had originally been using the built-in software for housekeeping that we use for our property management. There was a plethora of issues resulting in confusion, missed cleans, lots of wasted time for me to schedule each week etc. We found VR scheduler based off of the recommendations of our other local management teams and it has made a world of difference. We are able to efficiently schedule a multitude of tasks and know that scheduling conflicts will be notified to us and reset visually to avoid missed tasks etc.
Nachteile:
I would appreciate more prerecorded video walk-thru of how to do certain things since I need more of a step-by-step instruction to understand what each thing does. It is a very detailed software so it can almost be too much information for me without someone walking thru it with me. That is more of a personal preference on my end that may also be helpful for others. I also would really like to see an APP for ease of use for our staff since we do work very rurally and our service is spotty at best.
Antwort von Operto Guest Technologies
vor 3 Jahren
Thank you for writing a review of VRScheduler. We are so happy to hear that it is helping your business to be more efficient. I have passed n your suggestions to create more tutorial videos. Hopefully, we can have this for you in the future. Please recommend us to your friends and colleagues.
Great for managing and tracking housekeeping needs
Kommentare: As an "out of the box" solution to get up and running with centralized management of housekeeping activities VRS is excellent. The added functionality to be able to schedule recurring tasks eg. maintenance inspections, battery replacements etc is a bug plus. The employee mobile dashboard is excellent. With very little effort even or less "tech savv" staff were able to get it figured out. I would certainly recommend VRS to anyone looking for cloud software of this type.
Vorteile:
Integration with our existing PMS was very easy. VRS quickly imported existing reservation data and we were able to setup recurring cleans and other housekeeping activities quickly. The onboarding and ongoing support is excellent
Nachteile:
I don't find all of the processes intuitive. Things like setting up notifications to owners when you want to use your own format took a little bit of figuring out. Once figured out it works perfectly, the "getting there" is the challenge.
Antwort von Operto Guest Technologies
vor 3 Jahren
Thank you for the review. We are glad to hear that you found the setup quick and our support excellent. We remind all of our customers that we are always here to assist in more detailed settings. Happy to hear that you would recommend us, please do so! Kind Regards,
In Betracht gezogene Alternativen:
Critical software for any vacation rental manager
Kommentare: Great company. Easy to work with for support and training.
Vorteile:
Easy to use vacation rental management. Everything from managing scheduling, guest services app, and door management.
Nachteile:
Its great. Look forward to the updates to the guest app since it is still fairly new.
Antwort von Operto Guest Technologies
vor 3 Jahren
Thank you so much for taking the time to review Operto Teams. We are happy to hear that you find the software helpful and easy to use. Thank you for choosing us!
Value, service and a remarkable product!
Kommentare: We have been able to easily schedule all of our cleaning and maintenance services. Communication with all individuals that work with us is easy and all in one place. Every individual has a dashboard that is easily accessed on phones or computers. As a company, we have access to everyone's dashboard. Pictures can be uploaded for every property, which makes it easy to make sure things look right. The customized checklists have made life easier by allowing us to know what is happening at every property. Overall, we have been very happy with the service and the product!
Vorteile:
The software is easy to use and intuitive. I had tried a few other programs and could not figure them out without a lot of help. VRScheduler seems easy to move around in and set things up. If you do need help, the customer service is fantastic. I really appreciate the automated rules that allow us to set things up and then not have to worry about it. We currently service 40 Vacation rental properties (VRBO and AirBnb) and growing. We love that the cost of the software is very affordable and easy to use to communicate with everyone involved in our services! We are able to keep track of everything! I would absolutely recommend VRScheduler for the value, the software itself and the service!
Nachteile:
Any cons I have experienced were quickly taken care of by the technical team and the customer service has been extremely personal and helpful!
Antwort von Operto Guest Technologies
vor 6 Jahren
Thank you, Shelley, for your 5-star review of VRScheduler vacation rental software. We are thrilled to hear that you find the software intuitive and that you are happy with our pricing and customer service. Very best, Sarah
We love this product
Kommentare: Huge for us is the fact that others have access to the system and it is not just dependent on one person as it was before, with our custom Access database. Also we can better track work for payment, and problems can be assigned and not forgotten, we were losing money by fixing stuff but forgetting to document it in order to bill for it. This system better helps us organize and coordinate.
Vorteile:
The support from the vendor is prompt and very helpful. I like the dashboard for the staff, it is very easy for them to see their workload and complete tasks. The vendor has modified quite a few things at our request, they are very easy to work with. The system is quite robust and good value for the money.
Nachteile:
Some of the menu options for the staff only using cell phones are a little difficult to maneuver with just a small smart phone. I would like to see a better communication tool built in (similar to whatsapp, which we currently use for updates on issues). I am not crazy about the Issues handling feature - we use it but it could be streamlined and function better for us. A couple of the reports we need that include all of the data are only available via csv export, which requires an Excel user to manipulate rather than just print a report with that information. Our staff are Spanish speakers so it would be nice if the manuals were in Spanish, and all of the options on the menus and labels were also in that language.
Has made my life easier!
Kommentare: Scheduling is a breeze, everyone knows what is happening when. Being able to automate tasks with onboarding of new rentals (that also auto populate from VRBO, or anyone with an iCal Link) is amazing and saves so much time. Being able to have the staff use the app to submit Issues, maintenance or otherwise (lost and found, broken items, etc.) has been very helpful. Task lists make staff accountable, being able to use key words and tags has been great in helping as reminders of special requests or guest itineraries.
Vorteile:
I like that once you have everything set up, everything is automatic! Such a time saver and keeps me organized, helpful to get reminders for things that otherwise would fall by the wayside. It has improved our customer experience in this way for sure.
Nachteile:
Reporting is difficult to figure out on your own, print out features lack a little bit of detail but that could be on my end.
Antwort von Operto Guest Technologies
vor 2 Jahren
Thank you for your review. We are glad to hear that you are enjoying the automation of Operto Teams (formerly VRScheduler). Please recommend us to your friends and colleagues.
In Betracht gezogene Alternativen:
A great all-in-one tool for small and large businesses
Kommentare: VRS has been an amazing tool when coordinating our housekeeping teams and schedules. Virtually no bugs and customer support [SENSITIVE CONTENT HIDDEN] has been prompt and extremely helpful.
Vorteile:
Detailed multi-calendar allows us (and our teams in the field) to easily visualize 100+ properties from a single, birdseye view. Task management automations are easy to setup for housekeeping.
Nachteile:
Limitations with invoice creation and quality of the API connection with our Property Management Software. Overall, the system works just fine but we wish VRS had a few more tools to connect our tasks with our maintenance pipeline and revenue.
Antwort von Operto Guest Technologies
vor 5 Jahren
Hi Tyler, Thank you for your 5-star review of VRScheduler! In regards to your requests, I have good news. We currently have invoicing via stripe in Beta, and will have an API available and a connection with Zapier that will provide the connections by the end of this quarter. I will reach out directly to dicuss. Thanks again for your amazing review! Jill
Great scheduling system
Kommentare: Overall we have been very happy with the system. The support team have been very helpful when we have had questions and I am sure with some more time and training I will be able to use it to its full capacity. We implemented this system going into a very busy time of year for us so did not have the time to learn all the features but what we have been using has been great. There is a bit of work involved in setting up your initial checklists/rules etc but well worth it.
Vorteile:
That I have all my checklists and reminders in the one place - no need for clipboards and pieces of paper that need to be filed.
Nachteile:
That is does not have a mobile app. Although we can use it on our mobile device it is not as user friendly when trying to move between mobile dashboard and administration site. Having an app would be much more advantageous
Antwort von Operto Guest Technologies
vor 5 Jahren
Hi Deborah, Thank you for your 5-star review of VRScheduler! We are happy to hear that the software has helped your business stay organized. In regards to working on the Administration Site, although the mobile Dashboards work great for cleaning staff, many VRScheduler Administrators have found that it is quite easy to view the scheduling piece on a mobile device with a larger screen such as a tablet. It's great to hear that you have been able to utilize our help desk. We are always ready to help with any and all questions, so keep them coming. Thank you again for taking the time to review! Elaina
Highly customizable software that can cater to your needs
Vorteile:
VRS is great mainly because you can customize it pretty easily to your needs. Most other softwares force you to use their methods and processes, but that just isn't feasible for many companies. VRS provides a high level of customization and has all the tools you need to run your operations efficiently.
Nachteile:
The user interface of the product could use with a facelift. However, the most important thing is that its highly functional.
Antwort von Operto Guest Technologies
vor 4 Jahren
Dear Neel, Thank you for taking the time to write a review of VRScheduler. We are so pleased that you are using and enjoying all of the customizable features. We understand that no two companies are the same in their operational needs and wants. Stay tuned for upgrades to the interface- coming soon! Kind Regards, The VRScheduler Team
Absolutely satisfied!
Kommentare: Scheduling cleaning processes and calendars.
Vorteile:
Stable software with lots of options. Absolutely satisfied.
Nachteile:
Was a bit tricky to set up at the beginning, but their support was very helpful and professional.
Antwort von Operto Guest Technologies
vor 4 Jahren
Hi Igors, Thank you for the review. We pride ourselves in our customer service and support, glad you found this helpful and professional. Please do recommend us to your colleagues in the industry, and if there is anything more that we can do for you, please don't hesitate to reach out to us. Kind Regards
VRScheduler has streamlined our business
Kommentare: Accuracy, ease, time saving, streamlined organization. Everything is now easily track able and kept in one place.
Vorteile:
I can't say enough good things about VRScheduler. I have been managing the housekeeping division of a growing property care company in a premier recreation and vacation destination for 4 years now. We service vacation rentals from fully managed to just maintenance cleaning and everything in between. Before VRScheduler, I had been scheduling via emails with owners, spreadsheets with bookings and a separate database for my employee schedule. This was overwhelming, time consuming, and in busy seasons, it felt impossible to maintain accuracy. We are now up to 81 properties and are continuing to grow. VRScheduler has made this possibility a reality!
Nachteile:
An area for property inventory would be great, and I have been told that this is currently being developed.
Best Customer Service I've ever encountered. Our work load has been cut in half!
Kommentare: Savings in staff time and money. Ability to see all that is going on with over 200 homes at a glance, from cleaning to pools I can see what jobs need to be done, which team member is taking care of the task and with the app we know where everyone is at every moment in the day.
Vorteile:
VRScheduler has cut my costs and my time in half. Scheduling cleaning, linen as well as pool and hot tub cleaning can be a time consuming job. VRScheduler does the work for us and has also cut down on payroll time as well as billing errors. With 2 offices and over 200 homes there is a lot to attend to on a busy weekend. Team has worked to set up even the smallest detail just the way we need so that all departments and all tasks work together seemlessly.
Nachteile:
Honestly, I have not found anything I do not like. It is easy to learn, easy to use and again, with the great customer service when we do find something we need to change, it's taken care of right away. There has been ample training along the way and for all the features not to mention the time and money I am saving... I am confident we'll be a customer for years to come. We've tried other softwares, VRSchedule is by far the best we have found for our industry and our needs
Great Property Management & Scheduling solution
Kommentare: We've been able to fully digitalise our operations team with a true digital flow of data. The rep tooks us step by step from day one through configuration and operational use. The rep's industry knowledge was key to understanding the day to day requirements of a property management team and the challenges it presents. VRS handles these challenges and offers an improved efficiency throughout the organisation and eliminates the piles of unnecessary paper !!
Vorteile:
Ease of use Customer Support Planning Control Issue Reporting
Nachteile:
iOS/Android Apps would be a great upgrade to this product. I believe it is on the development road map :)
Love this software.
Kommentare: I love this program
Vorteile:
I love how easy it is to use! And how easy it makes our lives as owners and our cleaners as well!
Nachteile:
Truly I really have no found any cons about it.
Antwort von Operto Guest Technologies
vor 3 Jahren
Thank you so much for the review. We are so pleased that you found it easy to use. One of our primary goals is to make the lives of property managers and cleaners easier - Mission Accomplished. Please recommend us to your colleagues and friends. All the best
The best program out there!
Kommentare: I have had a great experience.
Vorteile:
The ease of use. This program has saved me countless hours of manual scheduling.
Nachteile:
I have 1 property in particular that has 4 listings. The software does not recognize the 4th listing and does not communicate with the other 3 as far as scheduling a same day turnover of the property. Took my team and I a few times to realize this wasn't being scheduled.
Antwort von Operto Guest Technologies
vor 4 Jahren
Thank you for taking the time to write your review. We are so glad that you are enjoying your experience with VRScheduler and that it has saved you countless hours. Regarding your issue with the 4th listing, I will reach out to you directly, and we will help you fix this. Kind Regards