--- description: Detaillierte Informationen über Customer Communities zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customer Communities Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Customer Communities](/software/170758/insided) # Customer Communities Canonical: https://www.capterra.ch/software/170758/insided Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/170758/insided?page=2) > Die Online-Community-Plattform von inSided ist echtes SaaS: keine zusätzlichen Kosten oder Entwicklungsressourcen erforderlich, einfach einzurichten und zu skalieren. > > Bewertung: **4.3/5** von 12 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Customer Communities? Hauptsächlich B2B-Software-Unternehmen und Telekommunikationsanbieter, aber auch Unternehmen aus dem Bereich B2C-Software, Online-Verbraucherdienste und -Hardware. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 12 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Gainsight - **Region**: Redwood City, USA - **Gegründet**: 2009 ## Gewerblicher Kontext - **Startpreis**: $ 1'000.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Niederländisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Ukrainisch - **Verfügbare Länder**: Andorra, Australien, Belarus, Belgien, Bosnien und Herzegowina, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Grönland, Irland, Island, Israel, Italien, Kanada, Kroatien, Lettland, Litauen und 22 weitere ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Catalog Management - Content-Management - Discussions/Forums - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Ertragsmanagement - Gesundheitswerte - Ideation - Kommentare / Notizen - Kundenbindung - Kundenspezifisches Branding - Mitgliederverzeichnis - Moderation - Nutzungsverfolgung/-analyse - Self-Service Portal - Social-Media-Integration - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (13 insgesamt) - Freshdesk - Gainsight CS - Google Analytics 360 - Jira - Miro - Mixpanel - Salesforce Platform - Salesforce Service Cloud - Salesforce Starter - Skilljar Customer Education - Slack - Zapier - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Community Software](https://www.capterra.ch/directory/30800/community/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software) - [Social Networking Software](https://www.capterra.ch/directory/10043/social-networking/software) ## Alternativen 1. [HubSpot Service Hub](https://www.capterra.ch/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) 2. [Bitrix24](https://www.capterra.ch/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Slack](https://www.capterra.ch/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Nutzerbewertungen ### "Customer oriented company; they act as they preach\!" — 4.0/5 > **Laura** | *21. Juni 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\! > > **Nachteile**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. > > Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. ----- ### "Great product for standard websites" — 4.0/5 > **Verifizierter Rezensent** | *15. Juni 2018* | Telekommunikation | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. > > **Nachteile**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". > > A more professional forum than the open source version we were using, and it was alot cheaper than the competition. ----- ### "Great ideas, slow execution. Excellent support and culture." — 3.0/5 > **Verifizierter Rezensent** | *15. Dezember 2017* | Unterhaltungselektronik | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. > > **Nachteile**: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. ----- ### "Insided Review" — 5.0/5 > **Genesis** | *9. März 2023* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Features that can have real importance to the company. Easy to use with many helpful options and tips. > > **Nachteile**: A bit expensive and sometimes hard to customized features for your company. ----- ### "Great Product. Easy setup. Top Team." — 5.0/5 > **Liza** | *23. Juni 2022* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices > > **Nachteile**: Private DMs on and off feature and maybe a little more reports to help sort through data ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/170758/insided?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/170758/insided) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten