--- description: Detaillierte Informationen über ZIWO zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZIWO Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Cloud PBX Telefonanlagen](/directory/31102/cloud-pbx/software) > [ZIWO](/software/171265/ziwo) # ZIWO Canonical: https://www.capterra.ch/software/171265/ziwo Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/171265/ziwo?page=2) > Cloud-Kontaktcenter-Software mit über 200 API- und Webservices für die einfache Integration in jedes CRM. > > Bewertung: **4.7/5** von 108 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ZIWO? Cloudbasierte Kontaktcenter-Lösung, die Unternehmen bei der Verwaltung der Kundenkommunikation mit Call Tracking, Call Masking, Conferencing, Call Queuing, Call Transfer und mehr mit virtuellem Callcenter unterstützt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 108 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ASWAT Telecom & Media - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: $ 40.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Englisch, Französisch - **Verfügbare Länder**: Bahrain, Irak, Katar, Kuwait, Marokko, Oman, Saudi-Arabien, Vereinigte Arabische Emirate, Ägypten ## Funktionen - Agenten-Schnittstelle - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anruf-Transkription - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anrufverfolgung - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Bedarfsplanung - Berichterstattung / Analyse - Berichterstattung durch Erweiterung - Berichterstattung über Anrufe - CRM-Systeme - Chat / Messaging - Dateitransfer - Eingehende Berichterstattung - Ereignisgesteuerte Aktionen - Filesharing - Für Call Center - Gesprächsdauer - Kampagnenmanagement - Konversion-Tracking - Live-Chat - Management der Anruflisten - Mitarbeitereinsatzplanung - Mobiler Zugriff - Multi-Channel-Kommunikation - Outbound-Berichterstattung - Personalmanagement - Protokoll über Personen, die geantwortet haben - Qualitätsmanagement - Remote-Support - SIP-Trunking - Softphone Software - Stichwort-Nachverfolgung - Stimmenanpassung - Syndikat-Gruppen - Text in Sprache (verwandeln) - Umleitung der Anrufe - Verwalten nicht bearbeiteter Anrufe - Virtuelle Erweiterungen - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit ... und 8 weitere Funktionen ## Integrationen (20 insgesamt) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... und 5 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Cloud PBX Telefonanlagen](https://www.capterra.ch/directory/31102/cloud-pbx/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [Software zur Anrufaufzeichnung](https://www.capterra.ch/directory/30533/call-recording/software) - [Call Tracking Software](https://www.capterra.ch/directory/30901/call-tracking/software) - [Cloud PBX Telefonanlagen](https://www.capterra.ch/directory/31102/cloud-pbx/software) - [Kommunikationsplattformen](https://www.capterra.ch/directory/31362/cloud-communication-platform/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [JustCall](https://www.capterra.ch/software/157853/justcall) — 4.1/5 (224 reviews) ## Nutzerbewertungen ### "Reliable Contact Center Solution with Room for Improvement" — 4.0/5 > **Shrouk** | *8. Mai 2025* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. > > **Nachteile**: While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. > > My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. ----- ### "Efficient and Reliable – Our Experience with ZIWO" — 5.0/5 > **Rayan** | *18. Juni 2025* | Internet | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. > > **Nachteile**: Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs > > Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer ----- ### "Easy and Helpful Tool for Calling" — 3.0/5 > **Hassan** | *17. Juni 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting > > **Nachteile**: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support > > It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. ----- ### "Customer Service TL" — 5.0/5 > **Hassan** | *9. Juni 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. > > **Nachteile**: While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. > > Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. ----- ### "Ziwo fulfills the requirement well" — 5.0/5 > **Sachin** | *18. Juni 2025* | Bekleidung & Mode | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. > > **Nachteile**: The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices > > From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/171265/ziwo?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/171265/ziwo) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten