---
description: Detaillierte Informationen über Qfiniti zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Qfiniti Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Qfiniti](/software/172345/qfiniti)

# Qfiniti

Canonical: https://www.capterra.ch/software/172345/qfiniti

> Callcenter und Software zur Personaloptimierung
> 
> Bewertung: **4.5/5** von 2 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 2 Nutzerbewertungen |
| Bedienkomfort | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: OpenText
- **Gegründet**: 2004

## Gewerblicher Kontext

- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Kanada, Vereinigte Staaten

## Funktionen

- Anrufaufzeichnung
- Bedarfsplanung
- Berichterstattung / Analyse
- Compliance Management
- Employee Coaching Tools
- Für Call Center
- Kundenerlebnis-Management
- Leistungskennzahlen
- Leistungsmanagement
- Mitarbeitereinsatzplanung
- Qualitätsmanagement

## Optionen für Kundensupport

- E-Mail/Helpdesk
- Telefon-Support

## Category

- [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software)
- [Personaleinsatzplanung Software](https://www.capterra.ch/directory/30210/workforce-management/software)
- [Software zur Personaleinsatzplanung für Callcenter](https://www.capterra.ch/directory/32607/call-center-workforce-management/software)
- [Software für Qualitätssicherung für Kontaktcenter](https://www.capterra.ch/directory/33415/contact-center-quality-assurance/software)

## Alternativen

1. [Bitrix24](https://www.capterra.ch/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Calabrio ONE](https://www.capterra.ch/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
3. [CXone Mpower](https://www.capterra.ch/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
4. [Playvox](https://www.capterra.ch/software/164542/playvox) — 4.8/5 (109 reviews)
5. [Five9](https://www.capterra.ch/software/132405/five9) — 4.2/5 (481 reviews)

## Nutzerbewertungen

### "Great for Call Center audit" — 4.0/5

> **Verifizierter Rezensent** | *15. April 2021* | Computer-Hardware | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.
> 
> **Nachteile**: The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.
> 
> Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.

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### "Good to record calls" — 5.0/5

> **Verifizierter Rezensent** | *24. September 2019* | Computer-Hardware | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.
> 
> **Nachteile**: we need to make sure some processes are running in task manager to make sure the calls are being recorded.
> 
> now i can record the calls and i can provide feedback to the agents in the areas they need to improve.

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/172345/qfiniti)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/172345/qfiniti> |
| de-AT | <https://www.capterra.at/software/172345/qfiniti> |
| de-CH | <https://www.capterra.ch/software/172345/qfiniti> |
| en | <https://www.capterra.com/p/172345/Qfiniti/> |
| en-AE | <https://www.capterra.ae/software/172345/qfiniti> |
| en-AU | <https://www.capterra.com.au/software/172345/qfiniti> |
| en-CA | <https://www.capterra.ca/software/172345/qfiniti> |
| en-GB | <https://www.capterra.co.uk/software/172345/qfiniti> |
| en-IE | <https://www.capterra.ie/software/172345/qfiniti> |
| en-IL | <https://www.capterra.co.il/software/172345/qfiniti> |
| en-IN | <https://www.capterra.in/software/172345/qfiniti> |
| en-NZ | <https://www.capterra.co.nz/software/172345/qfiniti> |
| en-SG | <https://www.capterra.com.sg/software/172345/qfiniti> |
| en-ZA | <https://www.capterra.co.za/software/172345/qfiniti> |
| fr | <https://www.capterra.fr/software/172345/qfiniti> |
| fr-BE | <https://fr.capterra.be/software/172345/qfiniti> |
| fr-CA | <https://fr.capterra.ca/software/172345/qfiniti> |
| fr-LU | <https://www.capterra.lu/software/172345/qfiniti> |

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