Wir helfen Unternehmen in der Schweiz
seit 18 Jahren bei der Softwareauswahl
Grasshopper
Was ist Grasshopper?
Mach die Welt zu deinem Büro mit Grasshopper, dem virtuellen Telefonsystem für kleine Unternehmen. Erhalte eine lokale, gebührenfreie oder Vanity-Telefonnummer für dein Unternehmen oder bring deine eigene Nummer mit. Leite Anrufe überall hin weiter und nutze die mobilen Apps und Desktopanwendungen, um mit Kunden über Sprache oder Text zu kommunizieren, werde in Echtzeit über verpasste Anrufe und Sprachnachrichten informiert und lass deine Sprachnachrichten transkribieren und per E-Mail versenden. Teste die Software 30 Tage lang mit der Geld-zurück-Garantie.
Wer verwendet Grasshopper?
Das virtuelle Telefonsystem Grasshopper wurde für kleine Unternehmen entwickelt und erfüllt die Anforderungen selbständiger Unternehmensinhaber*innen und kleiner Unternehmen effektiv.
Du bist nicht sicher, ob Grasshopper das Richtige ist?
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Grasshopper
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Bewertungen über Grasshopper
Grasshopper is an Amazing Tool for Entrepreneurs
Kommentare: We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.
Vorteile:
Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out using your vanity number *Voicemails delivered to your inbox or listed to them over the mobile app *Call screening (personal favorite, so I can truly decide if I want to take that call or not!) *Time Zone setup for users that are maybe on a different coast then you (we use this currently)
Nachteile:
Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.
Antwort von GoTo
vor 9 Jahren
Hi there, Thanks so much for leaving such a thorough review! We appreciate your honest feedback, and love having you as a customer. :) - Mary
Great VoIP System
Kommentare: Overall, I have enjoyed our time with Grasshopper.
Vorteile:
I really like Grasshopper. I enjoy that we can now direct callers to the right program they are interested in (we are a camp with multiple locations) and I love the voicemail feature, where voicemails are transcribed to text and sent to users via email so you can have the different call directs sent to different people, and you can see the transcript of miss caller needs so you can direct the right employee to it.
Nachteile:
I have found that, when it directs to a mobile line, it shows the Grasshopper number and not the caller number, so sometimes you're going into a call for a caller you know blind because you can't see their number.
Terrible Experience
Kommentare: Terrible experience, after selecting my number and using it for company marketing, Grasshopper was not able to accept my payment in no way, I called numerous times the customer services, tech support and billing that happens to be the same person and could not help me. Their answer was thta for internal reason they could not sell me the number period. This was after I ordered 4000+ flyers with the 1800 number from them. They intentionally gave my company losses, without taking any responsability.
Vorteile:
At the beginning the set up seems very easy and customer friendly
Nachteile:
They sell numbers that they dont own and after the free trial customers are not able to buy the number they have been using for 7 days
In Betracht gezogene Alternativen:
Grasshopper good for small business
Kommentare: I've been using Grasshopper for over three years and have had no need to switch. I have a toll free line that makes it easy for my customers to reach me across Canada.
Vorteile:
Grasshopper has a lot of features that I use as a small business. The ability to set the working hours and messages in advance makes controlling my time a lot easier.
Nachteile:
It took a bit of time to set up but besides that, Grasshopper does what it is supposed to. I have been using it for 3 years plus and no issues so far.
In Betracht gezogene Alternativen:
The most features for the price
Kommentare: Very positive overall.
Vorteile:
Grasshopper offers business telephone features that you will pay a lot more for with any other provider. You get a phone number, voicemail, unlimited calling, IVR, multiple extensions, and custom call management.
Nachteile:
Lacks advanced call features you might find with other VOIP providers, and because it's a virtual phone service, you still have to use your mobile phone to answer calls. Also, the Android app is a bit buggy and doesn't always notify me when I've missed a call, so I have to open the app to check it.
