--- description: Detaillierte Informationen über CXMEngine zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CXMEngine Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [CXMEngine](/software/175876/relay) # CXMEngine Canonical: https://www.capterra.ch/software/175876/relay Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/175876/relay?page=2) > Boomtown ist eine Produktsupportplattform, die es einfach macht, Technologieprodukte zu verkaufen, zu aktivieren und zu warten. > > Bewertung: **4.4/5** von 11 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CXMEngine? B2B-Kundenservice und technische Supportteams, die Technologieprodukte unterstützen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 11 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Boomtown Network - **Region**: Tiburon, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: $ 990.00 - **Zielgruppe**: 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alerts/Escalation - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Chat / Messaging - Chatbot-Software - Echtzeit-Chat für Kunden - Kundenerlebnis-Management - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Multi-Channel-Kommunikation - Offline-Formular - Priorisierung - Self-Service Portal - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Werkzeuge zur Zusammenarbeit ## Integrationen (10 insgesamt) - Asterisk - Freshdesk - Google Calendar - Jira - Meta for Business - Microsoft Outlook - Salesforce Sales Cloud - ServiceNow - Slack - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Chatbot Plattformen](https://www.capterra.ch/directory/31596/conversational-ai-platform/software) - [Customer Journey Mapping-Tools](https://www.capterra.ch/directory/31537/customer-journey-mapping-tools/software) ## Alternativen 1. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1719 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Tidio](https://www.capterra.ch/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Crisp](https://www.capterra.ch/software/151292/crisp) — 4.6/5 (147 reviews) ## Nutzerbewertungen ### "Relay is a technology-forward customer service platform" — 5.0/5 > **Jeff** | *1. Juli 2018* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: - Convenience of tracking every support channel in one place - Relevant integrations (salesforce/slack/jira/zendesk/etc) - Friendly/responsive team behind it > > **Nachteile**: - Steeper learning curve than other CS platforms I've implemented - Could use more levels of user permissions inside the app to better control responsibilities among our end users ----- ### "Relay User" — 5.0/5 > **Verifizierter Rezensent** | *7. November 2018* | Computer-Vernetzung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The thing I like the most about the software is it's relevancy for customer support. It is truly a support platform rather than just another software tool with narrow functionality. Within one piece of software, I can manage inbound customer tickets, look at previous history of tickets, and find answers to issues or questions that customers are running into. > > **Nachteile**: The software did require some training to get started and get me feeling comfortable using the system. Once I played around in the software for a day or two, I got the hang of it pretty quick. Like any software you haven't seen before, you have to spend a little time to get accustomed to it but no major hurdles otherwise. > > Time it takes to solve customer support tickets ----- ### "Worriest Company" — 1.0/5 > **Verifizierter Rezensent** | *11. Februar 2020* | Bankwesen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: There is not one thing I can say I like- This won't even let me submit > > **Nachteile**: Zero Support and bad attitudes. What a joke...... > > We have been left for days and weeks with no response or support. Worst service ever\! ----- ### "Relay" — 4.0/5 > **Brad** | *6. November 2018* | Bankwesen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Lots of useful features with creating issues, chatting with techs, and seeing live issues. We even have the API integrated with our database so we can see the notes entered > > **Nachteile**: My biggest thing I have noticed is when we enter merchants into relay and then try to search for them and they don't show up. Sometimes when its a multi merchants they are combined with the lead and you cant find the other accounts. ----- ### "We use Relay as the single software to support all of our customers." — 5.0/5 > **Derek** | *7. Juni 2018* | Finanzdienstleistungen > > **Vorteile**: Easy to use simple interface, Automation that actually helps, Great onboarding and customer service whenever I need help, Bots are awesome, Easy multi-tasking, Single queue makes it easy to manage all conversations, Team chat makes it easy to work with vendors, Easy pre-built integrations to other systems and good APIs, Detailed reporting across team performance and ways to make operational improvements, Nice not having to pay per user so the entire team can be on it and work together > > **Nachteile**: So many functions sometimes it's hard to use them all, but once you learn it it's great, The bot building interface takes a little bit to get used to it, More flexibility in the platform would be nice (custom views, etc.), Reporting is robust, but I wish I had more control over it to create custom reports from scratch ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/175876/relay?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/175876/relay) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten