Microsoft Bookings

Automatisierte Termine in meinem Kalender

Vorteile:

Mir gefällt an Booking super, dass Kunden unabhängig von irgendwelchen Öffnungszeiten sich einen Termin bei mir direkt buchen können. Ich habe festgestellt, dass ich eine Termintreue von 98 % habe, das bedeutet, dass nur sehr sehr wenige Termine nicht stattfinden. Das verbinde ich unter anderem damit, dass die Kunden automatisiert noch mal an den Termin erinnert werden.

Nachteile:

Für mich war die Einrichtung ein wenig tricky. Wenn es erst mal steht und getestet worden ist, funktioniert es in meinen Augen einwandfrei.

Great tool

Vorteile:

It's really accurate and easy to use, I can post my availability and the client can book the appointment. Really amazing.

Nachteile:

I have nothing to complain about, this software is amazing so far.

Vital for distributed teams with multiple systems

Kommentare: We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

Vorteile:

There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters can simply provide a link to the calendar which allows students to pick an available time simply. We work with several partners who don't have visibility to calendars when scheduling meeting. Access to the individuals' bookings page makes scheduling easier and reduces the chances of people getting double booked. Meetings booked through a Bookings page is moved over to the Outlook calendar with a notification. Cancellations are also updated in Outlook and the attendees are notified.

Nachteile:

The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

Microsoft Bookings

Kommentare: Saved us so much time, and back and forth emails. We would not be able to do our seasonal hire without it.

Vorteile:

Our very small team annually hires over 150 people over the course of a few months. Having the ability for our team to sync their calendars/availability and let interviewees book their own interviews has been a game changer for us. Saves so much time and effort. It auto syncs with Teams so everything is taken care of. And since its built into the Microsoft suite it wasn't a separate program we needed to pay for. Bookings really runs itself once you've set up your parameters, which is so important to us.

Nachteile:

As we are using it for interviews, we must have two of our own staff present on the interview. Teams can't book with two of our team without me making a built in team of every pairing. So I do have to manually enter the second interviewer, which is frustrating. This is the only downside we have found with bookings.

Not quite ready, but close

Vorteile:

Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

Nachteile:

While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency. In order to use bookings, you need to add everyone that uses it to the staff, AND, you have to give them full admin control. If someone gets to create bookings, they can also go in and muck with all of the settings. Horrible! The next access tier down is that they can view bookings, but not create or modify them. That's next to useless, if you ask me. Also, every staff member's calendar now shows up in bookings. If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars. On the web version you cannot. But on the Teams version, you only have very rudimentary options for creating a booking, so you need to use the Web app to access it. The home page in the web app is useless. It's got buttons for setting up the first time, but not what you need for day to day stuff isn't there, and there's no apparent way to change it. In the calendar page, you can create bookings. There are boxes for customer notes and internal notes. However, once you put anything in there, the boxes are no longer labeled as to what they are. Horrible design.