SingleOps

Searched and found the best fit for us...

Kommentare: Overall the experience has been GREAT! The onboarding process was absolutely amazing. We went through the entire process and the person I worked with from the team at SingleOps really listened to me when I explained what I needed the system to do and how I needed to see it on my end. They were thorough and when my onboarding was complete, I felt very confident in using the software and then teaching it to our team.

Vorteile:

We like that we have one system that does it all. From preparing the proposal in the field, sending that to our customers as quickly as possible, the CRM that is built in and then taking the same information and our field crew using it to complete the job exactly as it was explained to the customer. We used to have to take information from one system into 2 others and we were making errors and not all the information was being passed. This system makes it seamless and everyone sees the same information from start to finish.

Nachteile:

I would like it to have a few more calendar features such a recurring tasks and appointments. Also the text notifications are not automated like the emails. I do wish that capability was there and hope to see it in the future. I also would like to see a few more personalization features on the routing software that truly allow routing to take place, but overall, it works and we have found ways to make it do what we want.

[sensitive content hidden] from Support is a Boss!

Kommentare: I've enjoyed the product and most of its capabilities so far.

Vorteile:

Their support is excellent! I am responded to promptly, and if they can't answer my question right away they follow-up with me.

Nachteile:

Would like automated text message options!

Support is a joke

Kommentare: I am no longer a customer, I am now a hostage until our contract expires.

Vorteile:

It looks slick, thought that would help sales

Nachteile:

Everything else, especially the company.

SingleOps is a lifesaver!

Kommentare: SingleOps has been a lifesaver for our company! It has everything that we need to make our company run smoothly. [sensitive content hidden] has been a great trainer and has made learning the program so easy. I can't wait to see how our company grows over the next year. :-)

Vorteile:

SingleOps has been a lifesaver for our company! It has everything that we need to make our company run smoothly.

Nachteile:

The only thing I can think of is that I am having to start all over with a new program. lol

Make the change to SingleOps

Vorteile:

Streamlines customer relations, makes communication clear with employees, easy to customize.

Nachteile:

Steep learning curve although our amazing customer [sensitive content hidden], was a tremendous help!

Single Ops Review

Kommentare: Overall, our experience with Single Ops has been positive. They continue to build upon customer service and the addition of a dedicated Customer Success Mgr has been a great addition.

Vorteile:

Single Ops provides the best customer & work management solution for our business.

Nachteile:

The downside to Single Ops is the limited GL integration with financial accounting software is with QuickBooks only. When we initially started using Single Ops we used Sage accounting software. Since Single Ops is limited to Quickbooks GL integration we had to convert our financial software over and we learned the hard way that it is better to convert over to QB first, then implement Single Ops.

SingleOps is a great solution for our business!

Kommentare: We have a deep appreciation for the folks working at Singleops as they too are growing with an amazing platform with a unique way to bring all the portions of the sales process together, beginning with a Lead, then moving to a proposal, to an active job, to completed and invoicing the customer. The notification system is wonderful allowing for emails and texts.

Vorteile:

SingleOps allows for us to utilize templates for all of our Divisions of Service

Nachteile:

The setup of the software is extremely complex and not simple to setup. It takes a major commitment of time and energy and costing to get the most out of the platform.

Overall love of this software!

Vorteile:

SingleOps has made things run smoothly on the day to day for my company. Before, we were using carbon copies for estimates and had STACKS of papers all around that needed to be tracked and entered into QB for accounting. Nightmare at the end of the year. I love that SingleOps makes it easy for all my employees to be on the same page and look at real time changes to work orders and schedules. I love the 'attachment' feature as well as mapping the location of each line item.

Nachteile:

SingleOps sometimes is glitchy out in the field and that causes some frustration. Especially when you spend an hour on a proposal and then it doesn't save. There are a few kinks as well as some other options I have presented that I hope are being worked out in the pipeline...

The Perfect Software

Kommentare: Incredible experience and would recommend the product to anyone who asks

Vorteile:

The ease of use, comfortable and clean platform, it is a one product fits all that helps streamline our work flow.

Nachteile:

Having a little trouble with the request a quote portal

Thank-you [sensitive content hidden] for helping me out!!

Kommentare: It was great because of the quick response and ability to help me solve my issue.

Vorteile:

I love working with [sensitive content hidden]. She is always helpful on whatever I need done. She is definitely an asset to Single Ops.

Nachteile:

I really have no issues. [sensitive content hidden] always assists me right away.

Tree industry

Kommentare: Excellent! It is the best CRM I have used throughout my career

Vorteile:

Ease of use, fast and efficient, Never any downtime during normal business hours , produces very professional looking quotes and fast .

Nachteile:

Nothing at all. I wish my crew would use the tracking more but that’s about it.

Helpful for organizing a tree business, but not a panacea

Kommentare: It's the right choice to help streamline the business and make it more scalable than a pen & paper operation, but it requires a ton of work still and creates some new processes that we didn't have previously.

Vorteile:

It makes it significantly easier to have clients review & accept proposals and pay deposits without needing to call the office, which smooths things over. The email templates also streamline communication with clients.

Nachteile:

The calendar doesn't sync well with Google Calendar (one-way sync, can't sync to multiple calendars for bids vs jobs, for example) and is somewhat clunky to use, so we are still using Google Calendar as our primary calendar function. We experienced major QuickBooks syncing errors that were ultimately unresolved, requiring me to manually sync a large number of clients (their support person was great in trying to help and figure out this manual workaround, but unfortunately there wasn't a way to fix it in the software itself).

A Must Have For Tree Care Companies

Kommentare: We've had our ups and downs, but we've found a way to work them out. I'd say without [sensitive content hidden] this season, we would have left. There were too many things not working and too many things that were taking too much time to fix. He's an asset to the SO team and company.

Vorteile:

The online invoicing allows clients to pay faster. Being able to type up proposals onsite and have clients sign them before we leave the property. There are a lot of great things that SO does that we don't use yet. [sensitive content hidden] is my main man and when he's not around [sensitive content hidden] is also my savior. I enjoy learning new things about the process that it takes to make SO work and how the new aspects of the software can help our company grow.

Nachteile:

The learning curve. [sensitive content hidden] is my main man and when he's not around [sensitive content hidden] is also my savior. The lack of customer service help is the worst part. I'm working on a project right now, and I don't have the time to wait for a day or two before someone sends me an email to read an article that I already read before I reached out. The online people don't seem to want to help much either, so once again. Customer service could use some help.

Great app!

Vorteile:

We’ve been using this SingleOps for a couple years now. It’s super easy to use, has great features, and has great customer support.

Nachteile:

The app on the mobile Is a little bit glitchy at times. A few times daily I will just get a white screen and I have to close the app in order to get rid of it.

SingleOps Makes me $$$

Kommentare: The onboarding process was super beneficial and the continued customer support is fantastic!

Vorteile:

Mobile access Proposals and Invoicing Ability to track jobs and customers

Nachteile:

I really do not have any complaints. The software totally meets my needs.

Good stuff

Kommentare: SingleOps has been a great experience so far. [sensitive content hidden] has been an awesome help with getting our company up to speed and launching us into the system.

Vorteile:

I like how everything I need to get through the work day is just a few clicks away.

Nachteile:

I'm not a fan on how some of the different screens look the same as the last. kinda makes it harder to visually navigate when you change over.

Streamlinings Operations for Success

Kommentare: Overall, our experience with SingleOps has been exceptionally positive. The software's intuitive interface, customizable workflows, and powerful scheduling tools have significantly streamlined our operations. It's comprehensive financial management module and exception customer support further solidify SingleOps as an invaluable asset to our business.

Vorteile:

SingleOps has been a game-changer for our operations. The scheduling feature optimizes resource allocation, ensuring projects are adequately staffed without overbooking and ensuring each job is completed. It is evident that SingleOps was designed with a deep understanding of the challenges faced by service-based green industries, making it a tailored solution.

Nachteile:

In our experience, we haven't encountered any significant drawbacks or cons.

Single Ops a daily tool for optimal communication between clients and companies servicing them!

Kommentare: Like everyother industry they could use more help! They are always courteous and they do their best to resolve any issues.

Vorteile:

We have it linked with Propay(our payment processor) and Quickbooks online. Once you learn how to use them ALL together it is a very powerful tool!

Nachteile:

Initially, learning how to set everything up so that it mapped correctly was a challenge, but now that we have that figured out the process is pretty much seamless. Some of the reports are not real user friendly/helpful

Amazing software for tree care companies and arborists

Vorteile:

SingleOps has been an incredible addition to our company since its implementation. Our interactions with [sensitive content hidden] during the onboarding process, where we sought to understand and familiarize ourselves with the software, were exceptional. She promptly addressed my email inquiries, and I now have complete confidence in using the software.

Nachteile:

I encountered some initial overwhelm when we first started using it, and I would recommend simplifying the layout for a more user-friendly experience. Additionally, I suggest adding a feature that ensures items like the spray contract are automatically included in the invoice.

Excellent service

Kommentare: SingleOps has made us a more efficient company, as we have sped up the time of lead to payment by months. It has started to be a gamechanger when it comes to how we do business by improving our workflow and making my employees more accountable.

Vorteile:

SingleOps is easy to use and manage. The ability for it to help in all aspects of our industry are vital as we are a full service company.

Nachteile:

The set up of singleops is little cumbersome but I assume that this is similar to any CRM.

It has been a great help so far.

Vorteile:

SingleOps has helped us get a lot of information in one place- before, we were scheduling estimates on a Google calendar, and then the office was either transcribing phone calls or decoding handwritten notes to get estimates out. This has streamlined the whole process.

Nachteile:

We haven't used the program enough to have an idea yet of what needs to be improved

Dan the tree man

Vorteile:

Makes it easy for clients to accept and pay.

Nachteile:

The fact that there is really nothing I have against them.

Tree Service

Kommentare: Overall, it serves our needs but has room for improvement.

Vorteile:

I like the ease of the program in creating estimates, invoicing, and client databases.

Nachteile:

Some vital improvements:- able to print batches of forms such as work orders, invoices, etc. it is tedious to open each one and print- have drop-down choices for regularly used verbiage in estimates- have more flexibility with proposal layouts. There is certain information we would like columns for but crowds the form and would be beneficial for it to go onto a second line or have a layout more useful for. -

TERRIBLY BAD INVESTMENT

Kommentare: HORRID. TERRIFYING. APPALLING. THE WORST EXPERIENCE I HAVE EVERY HAD WITH A COMPANY. AND WE HAVE BEEN IN BUSINESS SINCE 1971.

Vorteile:

THE SALESPERSON DID A GREAT JOB OF SELLING US A BILL OF GOODS

Nachteile:

EVERYTHING...I WOULD NEVER EVER HAVE PURCHASED IF I HAD HAD A TRIAL FIRST...IT IS THE WORST, AND I MEAN WORST SOFTWARE I HAVE EVER USED...WE HAD TRIALED SEVERAL, AND THEN STUPIDLY PURCHASED THIS...MONEY UP FRONT..THE MOBILE WAS GRIM...NEVER EVER GOT IT UP..PROBLEM AFTER PROBLEM..TRAINING SUCKED...I KNEW, ABSOLUTELY KNEW IT WAS A DISASTER WITHIN A MONTH, AND WE HAD TO CHANGE PROGRAMS IN APRIL, AS IT WAS SO BAD WE COULDN'T CONTINUE. WE HAD BEEN WITH SERVICE AUTOPILOT (6 YEARS) AND LEFT THERE BECAUSE OF THEIR CHANGE OF OWNERSHIP. i WOULD SAY THAT WAS THE STUPIDEST THING I HAVE EVERY DONE..BUT IT WASN'T, BUYING SINGLEOPS WAS.

SingleOps was like throwing gasoline on a fire!

Kommentare: Top notch! Our company could not work at this capacity without the help of SingleOps and their team.

Vorteile:

Our family owned business (19 production employees) was able to grow at a fairly rapid rate after we signed on with SingleOps. Our internal communication is now streamlined and all administrative users have immediate access to our entire operation. With SingleOps we were able to crawl out of the dark ages of carbon copies and paper schedules. With a few clicks of the mouse I can see what customers we are serving tomorrow or next week, or next month. The office can manipulate my sales schedule much easier and with much less headache. Having EVERYTHING in one place that can be accessed anywhere at anytime is invaluable.

Nachteile:

This is a hard question to answer. Any imperfections or tweaks that we want are easily requested. The support team is great and is shockingly responsive. Our support contact is the definition of a professional that solves problems, and aims to deliver a premium product in a time efficient manner.