--- description: Detaillierte Informationen über Smaply zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smaply Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Smaply](/software/177161/smaply) # Smaply Canonical: https://www.capterra.ch/software/177161/smaply Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/177161/smaply?page=2) > Erstelle Journey Maps und Personas online. Arbeite in Echtzeit mit anderen zusammen, präsentiere deine Ergebnisse und nutze AI zur schnellen Erstellung von Journey Maps. > > Bewertung: **4.4/5** von 20 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Smaply? Smaply ist ein Customer Journey Management Tool für Customer Experience Professionals und Service Designer. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 20 Nutzerbewertungen | | Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: More than Metrics - **Region**: Innsbruck, Österreich - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: EUR 0.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Angola, Antigua und Barbuda, Argentinien, Armenien, Aserbaidschan, Australien, Bahamas, Bangladesch, Barbados, Belarus, Belgien, Belize, Benin, Bhutan, Bolivien, Bosnien und Herzegowina, Botswana und 139 weitere ## Funktionen - Anpassbare Vorlagen - Berichterstattung / Analyse - Daten-Import / -Export - Datenvisualisierung - Drag-and-Drop - Kundenerlebnis-Management - Kundenhistorie - Kundenprofile - Leistungskennzahlen - Multichannel-Datenerfassung - Negatives Feedback Management - Real-Time Analytics - Sentiment-Analyse - Third-Party Integrations - Umfragen & Feedback - User Journeys - Visuelle Analytik - Website-Analytik - Werkzeuge zur Zusammenarbeit ## Integrationen (19 insgesamt) - Asana - Azure DevOps Server - Figma - Google Analytics 360 - Google Docs - Google Sheets - Google Slides - Jira - Linear - Microsoft 365 - Microsoft Excel - Miro - Mural - OneDrive - Powerbird ... und 4 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Customer Journey Mapping-Tools](https://www.capterra.ch/directory/31537/customer-journey-mapping-tools/software) - [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software) - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) - [Personalisierungssoftware](https://www.capterra.ch/directory/30965/personalization/software) ## Alternativen 1. [Lucky Orange](https://www.capterra.ch/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Miro](https://www.capterra.ch/software/128955/miro) — 4.7/5 (1680 reviews) 3. [Hotjar](https://www.capterra.ch/software/163516/hotjar) — 4.6/5 (539 reviews) 4. [Pendo](https://www.capterra.ch/software/151951/pendo-platform) — 4.5/5 (238 reviews) 5. [Microsoft Clarity](https://www.capterra.ch/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) ## Nutzerbewertungen ### "Smaply for Customer Experience" — 4.0/5 > **Chris** | *24. September 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration > > **Nachteile**: No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side > > The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences ----- ### "Probably the best customer journey mapping platform out there" — 5.0/5 > **Jonathan** | *23. Februar 2025* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of setting up your own custom swimlanes > > **Nachteile**: Sharing - a few more options would be great > > For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that \[sensitive content hidden\] is very helpful. ----- ### "Difficult UI" — 3.0/5 > **Henrik** | *3. Dezember 2019* | Design | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. > > **Nachteile**: The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool. > > Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us. ----- ### "Smaply 3.0 awaited :)" — 4.0/5 > **Marco** | *24. September 2021* | Design | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Very solid user-experience structure. Quite a bug free app. > > **Nachteile**: UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences. > > At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is. Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing? Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that. ----- ### "The best Journey Mapping tool hands down" — 5.0/5 > **Gerry** | *6. Oktober 2021* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The standardized way of working. The guided approach to doing things. > > **Nachteile**: Lack of tablet functionality but must of the work is desktop based anyway > > Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/177161/smaply?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/177161/smaply) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten