--- description: Detaillierte Informationen über ManageEngine ServiceDesk Plus zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.ch/software/179501/manageengine-service-desk-plus Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.ch/software/179501/manageengine-service-desk-plus?page=2) > Help Desk Support Software und Asset Management-Tool, enthält Knowledge Base, SLA-Management, Ticket-Tracking, Bestandsführung. > > Bewertung: **4.4/5** von 234 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ManageEngine ServiceDesk Plus? Unsere Software bietet die einfache Bedienung, die SMBs brauchen, und die leistungsstarken Funktionen die die großen Unternehmen nachfragen. Mehr als 100.000 Unternehmen weltweit vertrauen auf unsere Produkte, um ihre IT-Services zu verwalten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 234 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ManageEngine - **Region**: The Octagon, USA - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: $ 16.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Barcode/Ticket Scanning - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Check-in/Check-out - Compliance-Verfolgung - Configuration Management Database (CMDB) - Corrective and Preventive Action (CAPA) - Dashboard Software - IT-Asset-Management - Inventarverwaltung - Kommunikationsmanagement - Konfigurationsmanagement - Kostennachverfolgung - Kundenbetreuung - Lieferanten-Management - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Real-Time Monitoring - Release-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Statusverfolgung - Störfallmanagement - Supportticket-Management - Textbearbeitung - Third-Party Integrations - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Volltextsuche - Vorfall-Berichterstattung - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement ... und 13 weitere Funktionen ## Integrationen (16 insgesamt) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... und 1 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ch/directory/30077/it-asset-management/software) - [IT-Service-Software](https://www.capterra.ch/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.ch/directory/30675/issue-tracking/software) - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.ch/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.ch/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Nutzerbewertungen ### "ManageEngine SDP for your originixation\!" — 4.0/5 > **Jeff** | *25. Juni 2026* | Supermärkte | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I really like the customization of the product. You can setup different "buckets" and automate tickets to go into the buckets depending on the rules you create. I truly enjoy the life cycle part because we can keep track and go through a process of granting end users access to certain things on our network. > > **Nachteile**: The only thing I don't care for are ALL the options that can be done to customize the software for your organization. It took us a quick minute to set it up for our company. Once we were done, that was all that was needed. > > We've been using it for 5 years and the experience has been great. When there is something you cannot figure out on your own, their support staff is always quick to respond and very knowledgeable. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18. März 2026* | Medienproduktion | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Nachteile**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "Support is terrible" — 3.0/5 > **Verifizierter Rezensent** | *17. April 2020* | Programmentwicklung | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Nice interface. > > **Nachteile**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- ### "ManageEngine ServiceDesk Plus: Delivering Cost-Effective, AI-Driven Enterprise Service Management" — 5.0/5 > **Rajneesh** | *23. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ManageEngine ServiceDesk Plus is highly regarded by enterprise IT professionals for delivering comprehensive, ITIL-aligned functionality with an exceptional return on investment. The platform significantly enhances operational efficiency through advanced visual automation, native integration within the broader ManageEngine ecosystem, and Enterprise Service Management (ESM) capabilities that extend ticketing frameworks to non-IT business units. Furthermore, the incorporation of the Zia AI assistant optimizes service delivery by automating incident triaging and resolving routine inquiries seamlessly. > > **Nachteile**: We have been using ManageEngine ServiceDesk Plus since past 7 years and adore the fact that their team keeps innovating and keeping us updated with the new features. So, nothing to least liked about ManageEngine ServiceDesk Plus > > We had used ManageEngine ServiceDesk Plus in the capacity of providing ITIL compliant services to internal clients(Employees). Our start was with IT but it then expanded to other business units such as 'People \& Culture', 'Facilities' and Finance Each of the business unit works independently yet able to interact with each other is an amazing achievement for our service delivery. The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery. ----- ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25. Februar 2026* | Versicherung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Nachteile**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.ch/software/179501/manageengine-service-desk-plus?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/179501/manageengine-service-desk-plus) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten