Wer nutzt diese Software?

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Durchschnittliche Bewertung

109 Bewertungen
  • Gesamt 4.5 / 5
  • Bedienkomfort 4 / 5
  • Kundenservice 4 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4 / 5

Produktdetails

  • Startpreis $120
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • ManageEngine
  • https://www.manageengine.com/products/service-desk/

Über ServiceDesk Plus

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.

ServiceDesk Plus Funktionen

  • Aktivitäts-Verfolgung
  • Barcode / RFID
  • Check-in / Check-out
  • Entsorgungs-Nachverfolgung
  • Inventarverwaltung
  • Kundendienst-Historie
  • Nachverfolgen von Abschreibungen
  • QR-Code
  • Reservierungen
  • Standortverfolgung
  • Wirtschaftsprüfungs-Verlauf
  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-/Issueverfolgung
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Abschreibungsmanagement
  • Bedarfsmanagement
  • Beschaffungsmanagement
  • Compliance-Verfolgung
  • Instandhaltungsmanagement
  • Inventarverwaltung
  • Konfigurationsmanagement
  • Kostennachverfolgung
  • Lieferanten-Management
  • Vertrags-/Lizenz-Management
  • Wirtschaftsprüfung-Management
  • IT-Asset-Management
  • Release-Management
  • Self-Service Portal
  • Service-Katalog
  • Serviceberichterstattung
  • Störfallmanagement
  • Ticket-Management
  • Vertragsmanagement
  • Wissensmanagement
  • Konfigurationsmanagement
  • Problem-Management
  • Projektmanagement
  • Self-Service Portal
  • Störfallmanagement
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Versions- und Bereitstellungsmanagement
  • Vertrags-/Lizenz-Management
  • Veränderungsmanagement
  • Audit Trail (Prüfpfad)
  • Aufgabenmanagement
  • Disaster Recovery
  • Korrekturmaßnahmen (CAPA)
  • OSHA-Compliance
  • Sicherheitsmanagement
  • Ticket-Management
  • Ursachen-Diagnose
  • Vorfall-Berichterstattung
  • Aufgabenmanagement
  • Aufgabenmanagement
  • Dashboard
  • Eskalationsmanagement
  • Terminplanung
  • Wiederkehrende Probleme
  • Wissensdatenbank
  • Überprüfung von Vorfällen
  • Agile Methodiken
  • Anpassbare Vorlagen
  • Budgetmanagement
  • Gantt-Diagramme
  • Ideenmanagement
  • Kanban-Tafel
  • Kundenportal
  • Meilensteinverfolgung
  • Ressourcenmanagement
  • Traditionelle Methodiken
  • Verfolgung der Kosten bis zur Fertigstellung
  • Zeit & Kosten Verfolgung
  • Beschaffungsmanagement
  • Configuration Management Database (CMDB)
  • Fernbedienung
  • IT-Asset-Management
  • Mobiler Zugriff
  • SLA-Management
  • Self-Service Portal
  • Störfallmanagement
  • Veränderungsmanagement
  • Wissensdatenbank
  • Automatische Extraktion
  • Compliance Management
  • Digitale Unterschrift
  • Dokumentenmanagement
  • Genehmigungs-Workflow
  • Kontaktmanagement
  • Käuferseite (Lieferanten)
  • Lifecycle-Management
  • Meilensteinverfolgung
  • Spezialitäten-Verträge
  • Tracking der Beschwerde
  • Verkaufsseite (Kunden)
  • Versionskontrolle
  • Vertragsgestaltung
  • Vertragsvorlagen
  • Volltextsuche
  • Öffentliche Aufträge

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Die hilfreichsten Reviews für ServiceDesk Plus

Exactly as they advertise. Big 4's are a pain.

Mit Google übersetzen Bewertet am 3.12.2015
Basil Musa
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5 / 5
Bedienkomfort
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: We used ServiceDesk in the ISP (Internet Service Provider) that I worked for. We nearly lost hope in finding good helpdesk software with ITIL compliance. We even considered building a home-made application. For two years, BMC Remedy gave us a hard time from a usability and performance perspective, in addition to their highly priced customization bills. Until, one day, a decent consultant forwarded a link to ServiceDesk Plus. ServiceDesk Plus breaks the myth that 'java server applications are slow' and really shows that a high quality product with good efficiency and performance can be built using Java. It's all up to the engineers (and when it's slow, its all their fault). One thing I learned from ServiceDesk; don't blindly trust Gartner reports when searching for good software. At the time of searching, Gartner Quarterly reports listed BMC at the top with no mention whatsoever of ServiceDesk Plus. I'm not blaming Gartner for corrupt information, I'm sure they have their criteria in place, but at the end, they're humans, they have their mistakes, biases, misinformation, etc.

Vorteile: 1. Light-weight and highly responsive. Intuitive interface.
2. Wonderful 'Solutions Knowledge Base' side feature based on articles and with an excellent search functionality. (We no longer use Media Wiki, however I'm doubtful about dropping MediaWiki).
3. The ServiceDesk API gives you unlimited abilities to automate and integrate with other applications. For example, we were able to integrate Nagios Network Monitoring tool so that a high priority alarm could automatically open a ticket on ServiceDesk Plus.
4. I admire the effort they placed on their online documention with their and searchable online you'll hardly need to contact support.

Nachteile: Nothing major, but would like to see improvements in the following areas:
1. Provide a visual view of all entities in the system. Virtual Machines, Routers, Physical Servers, etc. using graphing tools.
2. Provide a searchable menu. For example, if I type "LDAP Authentication" this would show me the "Domain Controllers" in the setup menu (Similar to CPanel's menu search feature).
3. More help notes & tips on 'what to do next' and on 'keyboard shortcuts'.

Basic Helpdesk Application

Mit Google übersetzen Bewertet am 5.12.2016
Mark Shields
Shamrock Trading Corp.
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: asdf
2/5
Gesamt
4 / 5
Bedienkomfort
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our company has been using ManageEngine plus ServiceDesk for our IT Helpdesk support system for several years now. Although this application has been reliable and used widely by our IT support team, it is limited on features and functionality. The support for the application from ManageEngine has been somewhat limited as well. If you are looking for a very basic IT support system, then ManageEngine's ServiceDesk might be a good fit. The application is just limited on what it can do and its ability to scale to fit our needs.

Vorteile: ServiceDesk Plus from ManageEngine is fairly easy to implement and provides the most basic needs of an IT support application.

Nachteile: ServiceDesk Plus from ManageEngine is very limited in features and functionality. It also has a fairly complex interface that is out of date. Our company has trouble tracking IT support tickets because of this limitation.

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