Relias

Relias LMS has been a great training resource for my organization

Vorteile:

Relias LMS offers a large array of quality training courses which are current and relevant to the needs of my organization's workforce. Many of the courses enable credentialed staff to receive instant CEUs once they have completed them. Relias LMS also provides detailed tracking and alerts for a host of human resources functions.

Nachteile:

The cost of the optional human resources management package and specialized training products could seem a little pricey for smaller organizations.

If you're not learning.. You're loitering!!

Kommentare: Overall I have been happy with Relias. It's does a great job doing exactly what it's intended to do. My dad use to say "if you aren't learning, you're loitering. Learn something every single day." Relias actually helped me learn a "lot of something's" countless times. So my dad would likely approve too if her were still here!!

Vorteile:

While working as a direct support professional in a men's group home, one of the benefits our company offered was an abundance of continued education in our ever-changing field. Relias Learning uses a straight forward approach in teaching & doesn't flood your mind with unnecessary knowledge that is most likely instilled in us from birth. I loved being able to renew required certificates, while on the couch with my family in the evenings. The Oregon Adminstrative Rules are constantly updating & making changes to their regulations & requirements. When you work with individuals with intellectual disabilities, or anyone part of a vulnerable community .. It's crucial that we are in compliance at all times. Relias Learning is a program that allows you to work at your own pace. Your employer sets the deadlines for completing whatever courses you've been assigned. The website is simple to navigate & does all the communicating with the employee, in terms of whether or not you met the learning deadlines. Hopefully you are informed in advance about the amount of time you have to meet the requirements. A few of my coworkers over the past few years were temporarily suspended until they completed the modules, re-certified or whatever the case happened to be!!

Nachteile:

Its required to watch videos on some of the modules. You aren't allowed to skip any of them without 100% completion of the video. At the end of some lesson you will answer several multiple-choice questions. If you have not paid attention to the video, then you will have no idea how to answer these questions. Some of the instructors speak ridiculously slow & don't seem to be enjoying the process. There's often no inflection in their voice which can be somewhat annoying & I have been know to lose interest faster then I should.

The site is so unreliable. exam do not run right, extremely slow, and timesout often

Kommentare: extremely poor

Nachteile:

it was a pain in the butt trying to take exams on. it won't load. When i refresh it says submit for grading.

Relias is DSP's/caregivers training at own pace

Kommentare: I utilize relias at work and its fantastic it refreshes my mind on very important topics and procedures that i need to be trained on but may not utilize very often or even at all. It shows videos that are very easy to follow and detailed enough that you wont forget. It issues a certificate once you pass the training making it easy to know how long its been to schedule my recertification on that subject. Also allows me to keep track of all my training which looks great on a resume.

Vorteile:

I loved that when the next courses came out i could complete them at my own pace. I loved how detailed the scenario videos were and if i got a wrong answer i was able to go back and take it over. Everything about it applied to my workdays and was helpful retraining things i may not have ti utilize on a daily basis but need to know. I loved that it showed me certificates after passing each course on it and made me feel like i accomplished something wuth havibg a certificate.

Nachteile:

Some of the videos were very long and would only have 4 questions

Relias is a necessary tool in evolving to a modern training platform.

Kommentare: Relias has been a necessary tool in evolving the training platform of our agency. There is not likely a more reliable tool for managing training and learning tasks. They have reports that help to keep track with outliers or incompletions.

Vorteile:

Relias is a one stop shop for all of our training needs. The availability of reporting and record keeping has been beyond helpful.

Nachteile:

No AI integration at this point, and difficult to integrate with other products. Some staff have difficulties navigating the UI, but this can be taught with time.

Easy training management

Kommentare: Relias is great for training new employees or up training established employees. You list all of the different training materials with dates due and Relias automatically sends reminder emails to employees about when to complete the training. It's so easy.

Vorteile:

What I like most is employers can put so many training materials for employees on Relias. And it's easy to access for the employee.

Nachteile:

My least favorite thing about Relias is glitches. Occasionally you will watch an entire video and go to hit the next button but it makes you watch the video over again.

HELPFUL

Vorteile:

Relias has made my job so much easier, I am able to keep track of every staff members continuing education. This is huge as we have state requirements to meet. THANK YOU Relias!!

Nachteile:

I had some issues in the beginning getting logged in, but once that got fixed no issues.

Easy to use

Vorteile:

Very easy to use. They have so many training course preloaded. Users are able to take courses that are not assigned to them if they wish.

Nachteile:

Occasionally the connection is slow during times of high usage and users are unable to login.

I guess it's better than a meeting

Vorteile:

I like it when the training modules can be skipped through quickly. Honestly, all the information is pretty intuitive already.

Nachteile:

The training modules that you have to sit through because it won't let you skip are extremely painful.

Interface could use some help but otherwise great!

Vorteile:

Great to add lots of employees for different trainings, gives email notifications for due dates, has supervisor and learner interface for those in 2 roles

Nachteile:

When you start a course, there's multiple pop ups that open up. CC captioning also is not available on all videos/ trainings.

Review of Relias Healthcare LMS

Kommentare: Relias helps us stay compliant and knowledgeable in our field. It is user friendly and relevant.

Vorteile:

What I like most about Relias are the many options for training. They are quality trainings and easy to assign and follow up with. The other function that is very helpful is the reporting system. You can easily track how your employees are doing in their training.

Nachteile:

Sometime customer service is difficult to reach through the chat. Email seems to work better with this.

They lock you into a long term contract and then provide no support or issue resolution.

Kommentare: Terrible, Had to pay for the last year and half and could not access the system. Placed support request and received no resolution. Would not let us out of our contract and forced to pay for a unusable product. Save yourself a headache and wasted money.

Vorteile:

Terrible product save your money and time and go with HCP Training or care academy.

Nachteile:

No support after signing a long term contract. Will not work on cell phones or tablets, this was discovered after being sold the product believing it was supported for our mobile workers. Caregivers had to come into the office to access trainings.

Good Product. Great Service. Just a few small issues.

Vorteile:

I like the reporting, certificates, and approved pre-built trainings that can be used as CE credits for a multiple of licensures. Our customer service rep has been fantastic when it comes to being responsive to our company needs and problems we encounter in the system.

Nachteile:

Some of the pre-built trainings are very poorly built. Many of our staff find themselves "completed" with the learning portion, but unable to enter the final exam (which is required for every Relias course). Also, when exporting reports we must do a lot of formatting to get a usable .csv or excel file.

A whole lot of bang for your buck!

Vorteile:

It allows us the flexibility to use the software like we want to, not how it forces us to. The online training and the support portal are second to none!

Nachteile:

Sometimes items are a bit tough to figure out where they are located in the software.

Forced into being a subscriber more than 4 years later...

Kommentare: I really can't describe how frustrating Relias has been. The customer service is terrible (they will regularly admit that they don't know how to fix a problem, and not follow up with a solution), the product has only a fraction of the promised capabilities, and they substitute in deceptive long-term autorenewal of contracts in for a functional product or customer service. It's so bad that while we have decided to stop attempting to use Relias even though we are still paying for it for the next 3 years, and subscribe to another company's LMS system simultaneously, as having a functional LMS product is critical and Relias's LMS system is not functional for our needs. In short, we'll be paying several thousand dollars for an unusable product through Relias over the upcoming years, and then paying less elsewhere for another LMS product that in superior in all ways.

Vorteile:

The concept of having an administrator account that allowed us to assign and monitor what courses staff is what originally attracted us to the product. We also liked the concept of purchasing "Seats" that could be rotated between users if we didn't need to use the seat for one person ongoing.

Nachteile:

The user experience is quite awful. The courses randomly stop in the middle and makes you restart, forcing users to watch courses multiple times to finish. Several of the courses I took were acceptable in content, and others gave advice and opinions contrary to research, which is a significant concern in the field. They say that they have CEU courses for multiple disciplines, but when we try to access courses for certain disciplines listed, there will just be one or two basic courses, such as HIPPA - which all clinicians already have and is not specific to the discipline. Most frustrating is that they slip a tiny link at the bottom of their contracts that link to a separate "terms and conditions" document, in which they lock small companies into contracts impossible to get out of for years and years. Our previous business manager, who has since passed away, started a 3 years contract with them over 4 years ago. I tried to cancel services after the end of the last contract and they say they autorenewed the contract for another 3 years, (without anyone's approval), because our deceased business manager didn't contact them prior to the end of the contract to stop the autorenewal. That's several thousand dollars worth of services over the upcoming years, what we didn't agree to and don't want, that they will continue trying to bill us for for the next 3 years.

Relias Learning

Kommentare: Been using for multiple years and it has only gotten better with time.

Vorteile:

I use this every year for my job and it keeps us updated on everything that could change in my field. The courses are easy to use and very informative.

Nachteile:

Mobile is not user friendly and is kind of buggy. Makes it harder to do stuff on the go. Sometimes after doing a task it doesn't register and needs redone.

Using Relias to Train Staff Who Work 'Round the Clock

Kommentare: Because Relias is accessible any time, any where, we are able to train our 'round the clock staff in an efficient, consistent, user-friendly manner. Putting together training modules, designing training plans and even entering new users into the system is easy enough that this clinical counselor-turned-trainer was able to do it without issue, in an impressively short time. Per staff report, training is easy to navigate, with staff being able to use the system immediately upon training assignments. It's a great tool to keep track of completed, late and missed trainings, including external trainings. Because our staff are mandated to complete specific training on cultural diversity, sexual harassment, ethics, safety, HIPAA, confidentiality and direct care, Relias affords them the opportunity to receive training during available time. No need to think about transportation time to attend training, as all you need is a device connected to the Internet and you're good to go. Although we mainly use Relias via a browser, we also use the Relias app on Chromebooks and phones.

Vorteile:

Relias is accessible any time, any where. Once set up in the Relias system, all staff have to do is have access to an electronic device and Internet connection. It's very easy to navigate, with users needing little introduction to the product.

Nachteile:

In the past, I would have said connectivity issues but that issue has been resolved; in fact, we have very little issue using Relias. Perhaps updating some of the trainings on a more frequent basis would be beneficial to the customer

Unethical Business Practices

Kommentare: Unethical company that will lock you into a long term contract and not provide support. Been in business for 20+ years & have never experienced such poor customer service.

Vorteile:

Administrative functionality was user friendly. Convenience of team having ability to do courses remotely (when the platform would work).

Nachteile:

Many on my team were forced to come into the office to complete mandatory courses as many glitches prevented them from completing at home. Often couldn't fix issues in office. Was informed by a Relias employee that they had so many complaints that they removed the support chat from their platform. When you could actually contact the company, issues still could not be resolved.

Alot of promises with very little delivery.

Kommentare: Training compliance if they don't discontinue the course credentials without letting the administrator know.

Vorteile:

I like the content offered and the features they stated they had available. It is easy for the learner to use as long as there are no glitches. Support is terrible once there are glitches.

Nachteile:

This software is easy to work with from a learner perspective, but then if there is a problem it is so convoluted on how to get support. It is terrible!! Learner's emails for support go to the corporate person's inbox. They have deleted their support email and now you have to fill out a 15 part form in order to submit a request. It's terrible support. It's hard to get the specific reports you want and you can't filter someone's transcript by the training plan you are looking for. I hate this product.

Began wonderfully, was great when it was Essential Learning

Vorteile:

Good content. There is a wide variety of courses available although staff with family and busy schedules rarely availed themselves of it. It was an easy transition, although we made it with the staff of Essential Learning so I can't speak to how Relais does with it. Everything else with them is more difficult but this could be going well for new companies. It would be nice if they approached things with a customer service prospective vs collection agency forcing unhappy customers to stay.

Nachteile:

Staff got little out of it. Did the course work just to get credit. You can pass with little understanding of material so was a waste of money. Customer service abysmal. We asked for one year contract and was provided one. Was verbally assured contract would not automatically renew. Makes no sense they repeatedly call to renew contract then renew even if you say no. We will end up in court so I admit to some bias and should never forget in corporate America that your word means nothing it just what you can squeeze in the paperwork, but this really was a waste of money for our workforce. So many free materials available it makes no sense. Just basically paying so it looks good for licensing.

Can't Stop Them

Kommentare: Did a decent job, but we went out of business as of Dec. 31, 2021 and I can't get them out of my checking account. US Bank said they had resolved the issue months ago only to discover the money was still coming. out.
I talked with a rep and was told they would make no accommodations.

Vorteile:

Decent functionality, worked reasonably well.

Nachteile:

Worked reasonably well for our needs. Liked it much better with the original owners.

Complaint

Vorteile:

This software was not User friendly and was being offered to our students when it was not approved the the state of NJ

Nachteile:

Lack of customer and IT support False information Very glitchy software

Overall good software, does what they advertise

Kommentare: Tracking ability on employees is done well. Better support would make this product a home run.

Vorteile:

Ability to track all employees and which courses they have completed. They have a large collection of courses to choose from.

Nachteile:

Customer support for their product is lacking, especially if you use their API. Courses are still using flash content (which has been disabled in most browsers), and they do not plan to update a number of courses until 2020.

Relias is an LMS that our company has used to maintain annual trainings for professionals.

Kommentare: compliance on licensing and accreditation.

Vorteile:

Relias is an LMS that our company has used to maintain annual trainings for professionals and paraprofessionals alike.

Nachteile:

reporting and customer support are lacking and I am certain the system can do more for me than what I have had to teach myself

Tone deaf antisemitic

Kommentare: Horrible customer service

Vorteile:

Nothing good to say at all worst training platform ever

Nachteile:

Fire safety training was a vaudeville type comedy act that was completely tone deaf especially to those who have lost a house business or loved one to a fire. Cultural competency trainings antisemitic