--- description: Detaillierte Informationen über Twilio zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kommunikationsplattformen](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.ch/software/180158/twilio-communications-platform Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.ch/software/180158/twilio-communications-platform?page=2) > Twilio bietet einfache umlagebasierte APIs für Unternehmen, mit denen skalierbare, zuverlässige Sprach- und SMS-Apps für das Web oder mobile Geräte erstellt werden können. > > Bewertung: **4.4/5** von 512 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Twilio? Unternehmen jeder Größenordnung, die Lösungen für die Cloud-Kommunikation in über 100 verschiedenen Ländern benötigen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 512 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Twilio - **Region**: San Francisco, USA - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: $ 0.01 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Japanisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Argentinien, Australien, Brasilien, Chile, Deutschland, Frankreich, Irland, Israel, Japan, Kanada, Kolumbien, Mexiko, Neuseeland, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Taiwan, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Audio/Video Conferencing - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software - Computer Telephony Integration - Echtzeit-Chat - Ereignisgesteuerte Aktionen - Geplanter Nachrichtenversand - IVR - Kampagnenmanagement - Konferenzschaltungen - Kontaktmanagement - Massen-SMS - Mehrfache Skripts - Mobile Coupons - Nachrichten-Personalisierung - PBX - SIP-Trunking - Spracherkennung - Stimmenanpassung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Third-Party Integrations - Verarbeitung natürlicher Sprache - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Zwei-Wege-Messaging ## Integrationen (6 insgesamt) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kommunikationsplattformen](https://www.capterra.ch/directory/31362/cloud-communication-platform/software) ## Ähnliche Kategorien - [Kommunikationsplattformen](https://www.capterra.ch/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.ch/directory/30842/sms-marketing/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) - [Software zur Anrufaufzeichnung](https://www.capterra.ch/directory/30533/call-recording/software) ## Alternativen 1. [Klaviyo](https://www.capterra.ch/software/156699/klaviyo) — 4.6/5 (539 reviews) 2. [SlickText](https://www.capterra.ch/software/155430/slicktext-com) — 4.8/5 (271 reviews) 3. [EZ Texting](https://www.capterra.ch/software/145848/ez-texting) — 4.5/5 (273 reviews) 4. [Omnisend](https://www.capterra.ch/software/153508/omnisend) — 4.7/5 (837 reviews) 5. [ClickSend](https://www.capterra.ch/software/175783/clicksend) — 4.3/5 (93 reviews) ## Nutzerbewertungen ### "dont believe the spammed fake reviews" — 1.0/5 > **mohamad** | *27. Februar 2025* | Alternative Streitbeilegung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: scam service and bad support , cancelling account without justification > > **Nachteile**: charging without providing service , scam > > very bad , waste of time and efforts , be aware ----- ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *15. September 2026* | Design | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **Nachteile**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21. Juli 2026* | Transport/Güterfrachtverkehr/Schienenverkehr | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Nachteile**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- ### "Buggy, customer service non-existent. Do not use." — 2.0/5 > **Benedikt** | *14. September 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Feature rich. Quick to set up many features via an LLM, but the bureaucracy, waiting times, and couldn't-care-less attitude when dealing with THEIR BUGS spoils it. > > **Nachteile**: Buggy, customer service non-existent. They don't care about you until you are big enough; not an attitude a startup, or likely anyone, will want to work with. If you want reliability and uptime, look elsewhere. Your problems don't matter. > > Poor experience, due to the factors mentioned above. It won't help if you have features if you cannot properly access them due to bugs in the UI. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29. September 2025* | Religiöse Einrichtungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Nachteile**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- Seite: 1 / 22\ Weiter: [Nächste Seite](https://www.capterra.ch/software/180158/twilio-communications-platform?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/180158/twilio-communications-platform) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten