--- description: Detaillierte Informationen über WhatsApp zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [CCM-Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.ch/software/180345/whatsapp Page: 1 / 652\ Weiter: [Next page](https://www.capterra.ch/software/180345/whatsapp?page=2) > Cloudbasierte Lösung, die die Kundenkommunikation mit Geschäftsinteraktionen, Automatisierung, Messaging und mehr unterstützt. > > Verdict: Rated **4.7/5** by 16267 users. Top-rated for **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet WhatsApp? Mobile Anwendung für kleine Unternehmen, die schnell und einfach mit ihren Kund\*innen kommunizieren möchten. ## Quick Stats & Ratings | Metric | Bewertung | Detail | | **Gesamt** | **4.7/5** | 16267 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Based on overall reviews | | Kundenbetreuung | 4.3/5 | Based on overall reviews | | Preis-Leistungs-Verhältnis | 4.7/5 | Based on overall reviews | | Funktionen | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: WhatsApp - **Region**: Menlo Park, USA ## Commercial Context - **Preismodell**: (Free version available) - **Target Audience**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000 - **Deployment & Platforms**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Available Countries**: Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Autoresponders - CRM-Systeme - Chat / Messaging - Echtzeit-Chat für Kunden - Mobiler Zugriff - Multi-Channel-Kommunikation - Personalisierung - Sprachanrufe - Suchen / filtern - Third-Party Integrations - Verfolgung von Interaktionen - Videokonferenzen - Werkzeuge zur Zusammenarbeit ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Chat ## Category - [CCM-Software](https://www.capterra.ch/directory/31002/customer-communications-management/software) ## Ähnliche Kategorien - [CCM-Software](https://www.capterra.ch/directory/31002/customer-communications-management/software) - [Team-Kommunikation Software](https://www.capterra.ch/directory/31033/team-communication/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) ## Alternativen 1. [Slack](https://www.capterra.ch/software/135003/slack) — 4.7/5 (24018 reviews) 2. [Text Request](https://www.capterra.ch/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1708 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [Tidio](https://www.capterra.ch/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Super Messenger für die meisten Betriebssysteme" — 5.0/5 > **Timo** | *31. Januar 2025* | Logistik & Lieferkette | Recommendation rating: 10.0/10 > > **Vorteile**: Guter Kostenloser Instant Messenger für die meisten Betriebssysteme, oder über Webbrowser aufrufbar. > > **Nachteile**: Nachteile gibt es für meine Zwecke keine. > > WhatsApp nutze ich schon viele Jahre, und habe bis heute noch keine Probleme mit dem Messenger gehabt. ----- ### "Whats App is Whats Up\!" — 5.0/5 > **Trinidad** | *9. März 2026* | Transport/Güterfrachtverkehr/Schienenverkehr | Recommendation rating: 10.0/10 > > **Vorteile**: Whats App is a very helpful and easy-to-use platform. It keeps me connected with coworkers, managers, and family as well. The chat functions, video calling, and messaging capabilities are very simple and straight forward. > > **Nachteile**: Whats App has very drawbacks or flaws. The app has glitched and closed itself a couple times but it's extremely rare. > > Overall my experience with Whats App has been overwhelming positive. I use the platform regularly and have been very pleased with it. ----- ### "Essential everyday tool" — 5.0/5 > **Sam** | *27. Februar 2026* | Lebensmittelproduktion | Recommendation rating: 10.0/10 > > **Vorteile**: Firstly, WhatsApp is free to use and you can connect with anyone so long as they have the App and you have their phone number. I have used a teams WhatsApp in all of my past job roles. I use it to communicate with my own team as well as customers with messaging, sending pictures and even video calls. It is far quicker sometimes to send a quick Whatsapp than countless e-mails and I can also do this from the bakery floor. There are regular updates from the WhatsApp team and the only issue I have ever had is sometimes notifications don't come through straight away, however I believe that to more likely by my phone or the Wi-Fi than the app itself. > > **Nachteile**: I have used Messenger (and still do for a few that don't have Whatsapp) I can honestly say, in my opinion, that it tops it in every way. The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App. > > I use it everyday. I use it in-house and to talk to customers. I have also had. off site IT support call me through it and the video call makes life so much easier. ----- ### "I only use Whatsapp when I need to but would avoid if I can" — 3.0/5 > **Verifizierter Rezensent** | *25. September 2025* | Kunst & Handwerk | Recommendation rating: 3.0/10 > > **Vorteile**: Easy to add friends/people, just need to add via phone number. You can also create subgroups into main groups. > > **Nachteile**: Probably because you add via phone number, you can sometimes get spam calls on whatsapp. Also feels more intrusive and less professional when adding via phone number. Media files take up a lot of space on the phone, you need to download any images or videos in order to view them on whatsapp. > > Overall, I don't enjoy using whatsapp much. Feels like the more I use it, the more spam calls and messages I get on the app. I also get random images and videos that others send via the whatsapp group downloaded into my phone which I need to delete after. ----- ### "Reliable and Secure Messaging for Everyday Use" — 4.0/5 > **Absana** | *2. Januar 2026* | Informationstechnologie & -dienste | Recommendation rating: 10.0/10 > > **Vorteile**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms. > > **Nachteile**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection. > > WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all. However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage). ----- Page: 1 / 652\ Weiter: [Next page](https://www.capterra.ch/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.ch/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data