Remedly

It facilitates the provision of services

Kommentare: The user experience improved and thus increased the customer base, in addition to the quality and ease of work improving.

Vorteile:

It facilitates daily programming, thus streamlining daily activities and automating tasks that are repetitive and take up valuable time. I like it because you can have all the medical records of each patient in a very orderly manner so that when the patient is attended to, the service is faster and more professional.

Nachteile:

There is nothing bad that I dislike. They have always provided good service.

Excellent EHR and RCM systems for small practices

Kommentare: We have been using Remedly for a year and a half now, and overall I am very happy with the system. It's robust enough to fit our needs, but not overly complicated like some other systems are. As a smaller practice, this was an important point for us, because we don't need the same heft in our system as a large hospital. So I can only speak to a smaller practice experience, and it has been wonderful.

Vorteile:

I like how quickly we were able to get our practice up and running, and that the EHR system was relatively quick to learn. We also like how responsive the Remedly team is to questions and addressing needs. They are also very proactive at fixing issues when they do occur.

Nachteile:

There are a couple integration items that I'd like to see changed, such as insurance payments through the RCM system being reflected in the EHR system without a team member having to manually apply it. But the pros outweigh the cons, and we have good workarounds.

Clunky and Not at all Intuitive

Kommentare: I feel like Remedy needs a serious overhaul and update. I feels like software back in the 2010s.

Vorteile:

Scheduling is intuitive and comprehensive.

Nachteile:

The software is clunky. Navigating between modules feels very archaic. The flow is not seemless and is slow. The menu system is extremely confusing and not at all intuitive.

Dr hecht office

Kommentare: WONDERFULL!!!! IT was easy to set and has been wonderful to use over the years soo grateful we switch to this platform:)

Vorteile:

THE Calendar- The way it visually flows- the reports- colors easy to navigate and set up, works well in practice that is PAPER CHARTS STILL

Nachteile:

would like to copy an appoint and paste- like Brickle use to do not duplicate of move - Just simple copy/ cut past in a different slot

Great EMR for complex clinic

Kommentare: I have had great experience with customer service and overall the intuitive nature of Remedly. I appreciate them continuing to grow features and hope they will continue to take clinic needs into account to keep easing user experience.

Vorteile:

Versatility in scheduling and a full EMR platform.

Nachteile:

Sometimes the system is cumbersome and has hard time adapting to my complexities as a clinic.

Happy with Remedly

Kommentare: Very good. The customer service is very good. They are quick to respond with the necessary information.

Vorteile:

Remedly is very easy to use! I like the ability to build my own templates to fit my style of documentation.

Nachteile:

Mostly it is user error. I get lost on how to use some of the functions.

Coastal Health & Vitality

Kommentare: Experience has been well so far! No complaints other than the one mentioned above.

Vorteile:

I like that the website is pretty self explanatory. & customer service is always quick to respond if I have any questions!

Nachteile:

I wish I was able to adjust cards to active subscriptions without having to cancel subscription and create a new one. Other than that, I can’t really think of anything else.

Excellent Platform!

Kommentare: Overall Remedly is an excellent platform and makes our life easier. We can streamline our workflow and be better organized and manage our clinic.

Vorteile:

The automation of time consuming tasks help create a smooth an consistent workflow in our work environment. Allowing us to spend more time with the patient and customers.

Nachteile:

I thought the cost was a bit high, however the size of our company and usage allows us to justify this expense.

Amazing and helpful

Kommentare: I'm impressed with the convenience and accessibility it offers. The app's user interface is intuitive and easy to navigate, making it simple to book appointments and manage my health records.

Vorteile:

Convenient for healthcare professionals. Easy appointment scheduling.

Nachteile:

Customer service and response wait times.

remedly software

Kommentare: satisfied with the products features for users

Vorteile:

very good software features and practical

Nachteile:

can be a be laggy at times using the software

Remedly Review

Kommentare: Remedly has been helpful with daily scheduling and recording financial activity.
Cost per month is expensive…our office does not use or bill insurance & we still use paper charts. It would be more cost effective if we could “pay per segment” used. (We do not utilize most of what Remedly offers).

Vorteile:

Ability for patients to complete & submit their own health information and make payments on the portal.

Nachteile:

Only 2 credit card processing companies that will interface with Remedly (their rates are not competitive). Prescription refills authorized in the Rcopia portal are not recorded in Remedly. Unable to see or print prescription refills in Remedly.

My Positive Experience with Remedly

Kommentare: Remedly is a great choice for healthcare facilities looking to modernize their record-keeping while improving patient care

Vorteile:

Customer support is responsive and knowledgeable, addressing issues promptly. The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency

Nachteile:

Even though for they are great for the most part, some customization options are limited, which may not meet the specific needs of all practices

Thank you Remedly !!!! Thank you, Thank you [sensitive content hidden].

Kommentare: Outstanding!! Customer Service is very resonsive and [sensitive content hidden] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished.

Vorteile:

Customer service is outstanding. Help is a phone call away.

Nachteile:

We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone.

Excellent program and outstanding communication with staff

Kommentare: The customer service is amazing. They bent over backwards for me when times were difficult they are easy to work and always quick to answer emails

Vorteile:

It had so much to offer and fits all our needs

Nachteile:

Patient portal was challenging for patients at firat

Remedly knows the importance of custom work flows!

Vorteile:

Easily customizable, multiple ways to accomplish a task, great customer service! -- We LOVE [sensitive content hidden]!

Nachteile:

I wish that the patient portal experience was easier to manage. It would save time if we could customize the automatic texts that go out prior to each appointment. This would allow us to attach patient consents and have them filled out prior to each appointment daily. Taking as much weight off of the front desk by having an automated patient check in process would be a tremendous help. I would like for the developers to consider a "tip management" portfolio where you can assign tips from each appointment to any team member. Another area of improvement would be custom reports. All of the data is stored well, but you really have to get crafty for some of the reports.

Remedly EMR Review

Kommentare: Overall, Remedly has been a huge assett. It did take some time to get everything figured out, but that would be the case with any EMR. I have used several EMR platforms in the past and this has been the most user-friendly and just makes the most sense.

Vorteile:

The remedy platform is user-friendly and designed to assist medical spas, dermatology and plastic surgery practices. I started using Remedly very early on in 2019 and can say it has come a long way. They have been understanding and patient with demanding calls to the office. Updates are always making improvements. You can call and ask for a change and will see it implemented with the next scheduled update. We have had two very knowledgeable and responsive account representatives. We bill commercial insurance through Remedly which has contracted with Auctus Dermatology Billing. A Huge shout out to John at Auctus billing as he has truly been an assett to our success.

Nachteile:

Remedly works perfectly for our cosmetic dermatolgoy practice. Electronic RX requires extra payment so it would be nice, we are just not large enough to incur extra expenses and utilize all the add-ons.Customer support was patchy for the first years but has greatly improved.

My rating is all thanks to [sensitive content hidden]

Kommentare: overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a consistent and helpful rep [sensitive content hidden]
She is the only reason for any positive light or rating on the system. She has helped us work through kinks, best practices and discoveries that we did not know of over the YEARS of using the system.

Vorteile:

Remedly is very user friendly and equips me as a leader with all the tools and training guides for those who are new to the system. It is seemless to schedule, maintain and operate our patient schedules as well.

Nachteile:

The only con right now is that Remedly does not integrate with other systems. There have been a few outside systems that we would love to have tried but we found that they are all not familiar with or aware of remdley integration unlike some other emrs.All other "cons." have been added to our project list thanks to [sensitive content hidden]

Remedly has been a great for us and our patients

Vorteile:

How easy it is for patients to get in touch with all the information they need to have on hand and also it takes a weigh off our shoulders at the moment of the consultation have them already come in with all the documentation filled.

Nachteile:

Some details could be made more specific and for example on the campaigns we should be able to leave drafts done and then send them once we're ready instead of losing them if we don't send them right away. However, as we noticed this things we always make sure to let [sensitive content hidden] now and she communicates said chances of improvement.

Having a great rep turned around my opinion of Remedly

Kommentare: Now that [sensitive content hidden] is our representative, I am thrilled with the product. No one prior to [sensitive content hidden] has been able to solve problems or demonstrate best practices. So, while the product was adequate, I was not a fan. Having a knowledgeable point of contact that can understand our issues, troubleshoot and educate a solution is what now makes Remedly a superior product in my mind.

Vorteile:

Honestly, [sensitive content hidden] as our rep is what I like most. I currently use Athena, Cerner and Remedly. Remedly is an EMR with some enhancements for cosmetic practices - but, there is nothing particularly special about the product.

Nachteile:

Very difficult to communicate our needs or get adequate help prior to [sensitive content hidden] coming on board.

Every day use and Advanced Analytics

Kommentare: A+, great that they listen to users and implement new ideas that everday users need.

Vorteile:

Charting and all EHR/EMF functions are easy to use, but we are really starting to utilize other features for reporting.

Nachteile:

Now that there is training set up to become a super user, that has been a valuable asset

Remedly is Great for Med Spas

Kommentare: Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.

Vorteile:

It’s customizable features. It is unparalleled.

Nachteile:

The only thing I’d recommend is an app for the patient portal.

Remedly Review

Kommentare: the customer support from [sensitive content hidden] has been amazing.

Vorteile:

the help from [sensitive content hidden] and quick responses have been critical in this change for us.

Nachteile:

We have had issues with Memberships, Commissions, and some other things but all are either being addressed or requested to the Remedly team for future enhancements.

Remedly review

Kommentare: Too good very nice experience with this product and service

Vorteile:

That service is very good and their remedies are too good with nice tips

Nachteile:

Some time this is take time to open and moving very slowly

My expereince with Remedly

Kommentare: Overall, I would say it is a pleasant expereince.

Vorteile:

It was very user-friendly and helped me a lot.

Nachteile:

It was hard to first get the overall hand of it.

Flexible build Scheduling and EMR application

Kommentare: Loved it. We needed a completely separate EMR and scheduling tool that was easy to use. This absolutely worked for us.

Vorteile:

It was very easy to customize, use and train. The customer support was fantastic. We were trying to find a product that could be customized for a very specific application and may operators. This was the only one that would do what we needed and provided growth, flexibility, numerous text and marketing options, and very reasonable cost structure.

Nachteile:

Document build and management was the most complicated feature. Fillable forms didn't line up properly, we eventually went back to paper forms.