--- description: Detaillierte Informationen über Zoho Assist zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Fernwartungssoftware](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.ch/software/181775/zoho-assist Seite: 1 / 61\ Weiter: [Nächste Seite](https://www.capterra.ch/software/181775/zoho-assist?page=2) > Assist Zoho bietet eine einfache und unkomplizierte Benutzeroberfläche, um Remote-Computer überall auf der Welt zu verbinden. > > Bewertung: **4.7/5** von 1495 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zoho Assist? Ausgelagerter IT- und MSP-Support sowie Customer Help Desks. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1495 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: EUR 480.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Preisinformationen**: 15-tägige kostenlose Testversion, Remote-Support und unbeaufsichtigter Zugriff - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Portugiesisch, Schwedisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Anmerkungen - Aufzeichnung - Backup und Recovery - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - Bildschirmaufnahme - Chat / Messaging - Dashboard Software - Dateitransfer - Desktop/Browser Sharing - Diagnosewerkzeuge - Echtzeit-Bildschirmfreigabe - Echtzeit-Chat - Fehlerbehebung - Filesharing - Für MSPs - HD-Audio/-Video - Live-Chat - Mobile Bildschirmfreigabe - Mobiler Zugriff - Multi-Channel-Kommunikation - Problemmanagement - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Support - Remote-Zugriff/-Kontrolle - Self-Service Portal - Server-Überwachung - Sitzungsaufzeichnung - Supportticket-Management - Terminplanung - Umfragen & Feedback - Unbeaufsichtigter Zugang - Video-Chat - Videokonferenzen - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ## Integrationen (17 insgesamt) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Fernwartungssoftware](https://www.capterra.ch/directory/30928/remote-support/software) ## Ähnliche Kategorien - [Fernwartungssoftware](https://www.capterra.ch/directory/30928/remote-support/software) - [Home Office Software](https://www.capterra.ch/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.ch/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) - [Managed Services Provider Software (MSP) ](https://www.capterra.ch/directory/30921/msp/software) ## Alternativen 1. [TeamViewer ONE](https://www.capterra.ch/software/122252/teamviewer) — 4.6/5 (11641 reviews) 2. [Slack](https://www.capterra.ch/software/135003/slack) — 4.7/5 (24216 reviews) 3. [AnyDesk](https://www.capterra.ch/software/149595/anydesk) — 4.6/5 (1798 reviews) 4. [ISL Light](https://www.capterra.ch/software/146892/isl-light) — 4.7/5 (779 reviews) 5. [Supremo Remote Desktop](https://www.capterra.ch/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Nutzerbewertungen ### "ZOHO - sehr gute Alternative zu bekannter Remote Software" — 5.0/5 > **Roy** | *1. Januar 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Einfache, verständliche Bedienung, sofortige Einsatzbereitschaft, Übersichtlichkeit, Preis-Leistungsverhältnis in Ordnung > > **Nachteile**: Individuelle Felder zur Beschreibung, die auch als Spalteneintrag sichtbar sind; Umleitung z.B. von Druckaufträgen an das Gerät des Technikers > > Funktionsfähigkeit entspricht grundsätzlich den Erwartungen, Ausweitung der Nutzung geplant; Schneller Zugriff ----- ### "I really like Zoho Assist." — 5.0/5 > **Stefan** | *23. Januar 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. > > **Nachteile**: So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. > > The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. ----- ### "Reliable, feature-rich remote support tool with excellent value for money" — 5.0/5 > **Artur** | *7. September 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Zoho Assist is exceptionally fast and easy to deploy. Unattended access setup takes just a couple of minutes, and connecting to client machines via on-demand sessions works seamlessly right through web browsers without requiring heavy client installations. Key features that stand out: Multi-monitor support and screen toggling: Smooth performance across multiple monitors without latency. Unattended Access: High reliability for remote server maintenance and endpoint management. Security \& Compliance: Built-in UAC prompts, SSL encryption, and two-factor authentication provide complete peace of mind. Integration: Integrates effortlessly into ticketing and CRM systems for seamless technician workflows. Compared to competitors like TeamViewer or AnyDesk, Zoho Assist offers equal—if not better—stability at a fraction of the cost. > > **Nachteile**: Large file transfers can occasionally experience slight speed throttles depending on network conditions compared to direct LAN transfers. Mobile-to-desktop session controls are functional, but the screen scaling on smaller mobile displays takes a bit of getting used to. > > We have been using Zoho Assist as our primary tool for remote support and unattended system maintenance. It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. Connection stability is solid, session initiation is rapid, and the web interface is clean and intuitive for technicians. It drastically reduces resolution times for remote IT tasks and provides an enterprise-level feature set at an accessible price point. ----- ### "Convenient Solution for Everyday IT Support" — 4.0/5 > **Charith** | *11. September 2026* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Zoho Assist is very easy to use and provides reliable Remote Access for day-to-day IT support. The interface is straightforward, and features such as unattended access and file transfer make remote troubleshooting much easier. The Ease of Use and overall Value for Money are particularly good compared with similar remote support solutions. > > **Nachteile**: Occasionally, there can be Connection Issues, especially when network conditions are not ideal. There are also some minor Bugs and Issues that could be improved. More advanced customization and reporting options would also be useful for larger IT teams. > > Overall, my experience with Zoho Assist has been positive. It is a reliable tool for remote IT support and allows us to troubleshoot user devices without needing to be physically present. The Remote Access performance is generally good, and the software is easy for both technicians and end users to work with. Customer Support has also been helpful when assistance is required. Regular Software Updates and improvements would further enhance the product and address some of the minor issues. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *30. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **Nachteile**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- Seite: 1 / 61\ Weiter: [Nächste Seite](https://www.capterra.ch/software/181775/zoho-assist?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/181775/zoho-assist) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten