--- description: Detaillierte Informationen über Zoho Assist zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Fernwartungssoftware](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.ch/software/181775/zoho-assist Seite: 1 / 60\ Weiter: [Nächste Seite](https://www.capterra.ch/software/181775/zoho-assist?page=2) > Assist Zoho bietet eine einfache und unkomplizierte Benutzeroberfläche, um Remote-Computer überall auf der Welt zu verbinden. > > Bewertung: **4.7/5** von 1472 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zoho Assist? Ausgelagerter IT- und MSP-Support sowie Customer Help Desks. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1472 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: EUR 480.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Preisinformationen**: 15-tägige kostenlose Testversion, Remote-Support und unbeaufsichtigter Zugriff - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Portugiesisch, Schwedisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Anmerkungen - Aufzeichnung - Backup und Recovery - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - Bildschirmaufnahme - Chat / Messaging - Dashboard Software - Dateitransfer - Desktop/Browser Sharing - Diagnosewerkzeuge - Echtzeit-Bildschirmfreigabe - Echtzeit-Chat - Fehlerbehebung - Filesharing - Für MSPs - HD-Audio/-Video - Live-Chat - Mobile Bildschirmfreigabe - Mobiler Zugriff - Multi-Channel-Kommunikation - Problemmanagement - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Support - Remote-Zugriff/-Kontrolle - Self-Service Portal - Server-Überwachung - Sitzungsaufzeichnung - Supportticket-Management - Terminplanung - Umfragen & Feedback - Unbeaufsichtigter Zugang - Video-Chat - Videokonferenzen - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ## Integrationen (17 insgesamt) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Fernwartungssoftware](https://www.capterra.ch/directory/30928/remote-support/software) ## Ähnliche Kategorien - [Fernwartungssoftware](https://www.capterra.ch/directory/30928/remote-support/software) - [Home Office Software](https://www.capterra.ch/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.ch/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) - [Managed Services Provider Software (MSP) ](https://www.capterra.ch/directory/30921/msp/software) ## Alternativen 1. [TeamViewer ONE](https://www.capterra.ch/software/122252/teamviewer) — 4.6/5 (11636 reviews) 2. [Slack](https://www.capterra.ch/software/135003/slack) — 4.7/5 (24183 reviews) 3. [AnyDesk](https://www.capterra.ch/software/149595/anydesk) — 4.6/5 (1795 reviews) 4. [Supremo Remote Desktop](https://www.capterra.ch/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.capterra.ch/software/146892/isl-light) — 4.7/5 (779 reviews) ## Nutzerbewertungen ### "ZOHO - sehr gute Alternative zu bekannter Remote Software" — 5.0/5 > **Roy** | *1. Januar 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Einfache, verständliche Bedienung, sofortige Einsatzbereitschaft, Übersichtlichkeit, Preis-Leistungsverhältnis in Ordnung > > **Nachteile**: Individuelle Felder zur Beschreibung, die auch als Spalteneintrag sichtbar sind; Umleitung z.B. von Druckaufträgen an das Gerät des Technikers > > Funktionsfähigkeit entspricht grundsätzlich den Erwartungen, Ausweitung der Nutzung geplant; Schneller Zugriff ----- ### "I really like Zoho Assist." — 5.0/5 > **Stefan** | *23. Januar 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Remote customer support is quick and easy to set up. The connection is established quickly and availability is good. > > **Nachteile**: So far, I really like Zoho Assist and have nothing negative to report. The only thing that's a bit of a hassle is the OneAuth authentication, but perhaps it just takes some getting used to. > > The testing phase and purchase process was very straightforward. It was very easy to learn how to use and try out the product. The price for remote maintenance software for individual customers is much more realistic compared to other products. I can recommend it with a clear conscience. ----- ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *25. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **Nachteile**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- ### "Good review" — 4.0/5 > **Junichi** | *6. Juli 2026* | Lebensmittelproduktion | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. > > **Nachteile**: While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. > > Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *30. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **Nachteile**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- Seite: 1 / 60\ Weiter: [Nächste Seite](https://www.capterra.ch/software/181775/zoho-assist?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/181775/zoho-assist) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten