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seit 15 Jahren bei der Softwareauswahl
HubSpot Service Hub
Was ist HubSpot Service Hub?
Die HubSpot-Kundenservicesoftware erleichtert die Verwaltung und den Kontakt mit Kunden. Sie bietet einen Helpdesk, der dir bei der Organisation hilft und den Kundenerfolg sicherstellt; eine Wissensdatenbank, eine proaktive Lösung, die den Kunden hilft, sich selbst zu helfen; Kundenfeedback, Umfragen und Erkenntnisse, die dir einen Eindruck zur Zufriedenheit deiner Kunden geben; Berichterstellung und Automatisierung in allen Tools, um positive Ergebnisse zu skalieren und zu verbessern.
Wer verwendet HubSpot Service Hub?
Der HubSpot-Service-Hub ist für Unternehmen gedacht, bei denen der Kunde an erster Stelle kommt. Die Tools helfen kleinen Service-Teams dabei, den Support zu verbessern, Self-Service-Lösungen zu entwickeln und die Kundenzufriedenheit zu erhöhen.
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HubSpot Service Hub
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Bewertungen über HubSpot Service Hub
Easy to keep track of issues, create surveys, automations
Best Service Hub to use
Vorteile:
- Ticket management -> Being able to assign tickets to random support owners is awesome- Pipeline management -> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies)
Nachteile:
- Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy
Hubspot helps us manage and resolve tickets
Kommentare: It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate.
Vorteile:
I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs.
Nachteile:
It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load.
In Betracht gezogene Alternativen:
HubSpot Service Hub is not a mature product - Stay away if you can
Kommentare: I am extremely disappointed.
Vorteile:
I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place.
Nachteile:
The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on.
The best CRM product we used.
Kommentare: I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting.
Vorteile:
I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly.
Nachteile:
Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what.
Great software for tracking sales and tickets
Kommentare: HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work.
Vorteile:
Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for.
Nachteile:
As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats.
