Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Was ist ServiceWorks?

Verbessere deine Außendienstleistung. Unabhängig davon, welchen Service du anbietest, bietet dir das Unternehmen eine passende Lösung. Das Unternehmen bietet End-to-End-Business-Lösungen für alles, was du benötigst, einschließlich Terminplanung, Versand, Fakturierung, Rechnung, Routenoptimierung, GPS-Verfolgung und CRM.

Mit allen Funktionen erhältst du einen ausgezeichneten Kundenservice kostenlos. Das Onboarding auf die Website ist einfach und problemlos, da alle Daten für deine Kunden- und Preislistenlisten importiert werden.

Wer verwendet ServiceWorks?

1. Haushaltsgeräte und HLK 2. Reinigungsdienste 3. Schädlingsbekämpfungsdienst 4. Kfz-Werkstätten 5. Flottenmanagement 6. Flugzeugwartung 7. Elektro- und Sanitärtechnik 8. Landschaftsbau und vieles mehr

ServiceWorks Software - 1
ServiceWorks Software - 2
ServiceWorks Software - 3
ServiceWorks Software - 4
ServiceWorks Software - 5

Du bist nicht sicher, ob ServiceWorks das Richtige ist? Mit einer beliebten Alternative vergleichen

ServiceWorks

ServiceWorks

3.8 (62)
$ 828.00
Jahr
Kostenlose Version
Kostenlose Testversion
179
10
3.6 (62)
3.9 (62)
4.0 (62)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
$ 49.00
Monat
Kostenlose Version
Kostenlose Testversion
36
5
4.6 (158)
4.6 (158)
4.6 (158)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

Weitere gute Alternativen zu ServiceWorks

ZenMaid
Am besten bewertete Funktionen
Bestätigung / Erinnerungen
Terminplanung
Wiederkehrende Termine
Square Virtual Terminal
Am besten bewertete Funktionen
Berichterstattung / Analyse
Persönliche Zahlungen
Verkaufspunkt POS
OrangeHRM
Am besten bewertete Funktionen
Mitarbeiter-Datenbank
Mitarbeiterprofile
Personalmanagement
QuickBooks Online
Am besten bewertete Funktionen
Finanzberichterstattung
Kontenabgleich
Rechnungserstellung
FieldRoutes
Am besten bewertete Funktionen
Abrechnung & Rechnungsstellung
Kundenhistorie
Terminplanung
WorkWave Service
Am besten bewertete Funktionen
Echtzeit-Daten
Routing
Terminplanung
WorkWave Route Manager
Am besten bewertete Funktionen
Drag-and-Drop
Routenoptimierung
Sendungsverfolgung
Microsoft 365
Am besten bewertete Funktionen
Dokumentenspeicher
E-Mail-Management
Filesharing
Kickserv
Am besten bewertete Funktionen
Abrechnung & Rechnungsstellung
Mobiler Zugriff
Terminplanung

Bewertungen über ServiceWorks

Durchschnittliche Bewertung

Gesamt
3.8
Benutzerfreundlichkeit
3.6
Kundenservice
4.0
Funktionen
3.8
Preis-Leistungs-Verhältnis
3.9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
44%
4
23%
3
16%
2
6%
1
11%
Stacey
CEO in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Small Business Miracle for Field Management

5.0 vor 9 Monaten

Kommentare: We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.

Vorteile:

Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens.

Nachteile:

I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve.

David
President / Co-owner in Kanada
Erneuerbare Energien & Umwelt, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

How service works saved us at least one full time employee AND made our services better

5.0 vor 3 Jahren

Vorteile:

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

Nachteile:

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

Susan
Office Manager in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Useful but frustrating

3.0 vor 11 Monaten

Kommentare: A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue.

Vorteile:

Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit.

Nachteile:

Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes.

Jessica
Owner in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great software

5.0 vor 3 Jahren

Kommentare: It's a great app for appliance repair companies like us.

Vorteile:

Offers a lot of options and makes everything really easy for the office and techs both.

Nachteile:

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

Carol
OWNER in USA
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fairly easy top use and easy to train employees on

4.0 letztes Jahr

Kommentare: made it very easy to be almost paperless everything is done on the technicians phone.

Vorteile:

easy to use and easy to train employees on, very easy to use on the phone and has very few problems.

Nachteile:

if you show a payment as a down payment you cant remove the payment without showing that it is a refund.