--- description: Detaillierte Informationen über Mint Service Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Mint Service Desk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk) # Mint Service Desk Canonical: https://www.capterra.ch/software/187044/mint-service-desk Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/187044/mint-service-desk?page=2) > Extrem flexible Service Desk- und Asset Management-Plattform mit benutzerfreundlicher Möglichkeit, mit potenziellen Kunden zu chatten. > > Bewertung: **4.8/5** von 22 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Mint Service Desk? Vorbereitet für Unternehmen, die eine Lösung suchen, die On-Premise in ihrer eigenen Infrastruktur (z. B. Private Cloud) installiert werden kann. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 22 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: OPGK RZESZOW - **Region**: Rzeszów, Polen - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 5.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Deutsch, Englisch, Malaiisch, Polnisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belgien, Belize und 208 weitere ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Asset-Kategorisierung - Aufgabenmanagement - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Configuration Management Database (CMDB) - Ermittlungsmanagement - IT-Asset-Management - Inventarverwaltung - Konfigurationsmanagement - Kundenbetreuung - Kundendatenbank - Kundenspezifisches Branding - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Priorisierung - Problem-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Statusverfolgung - Störfallmanagement - Suchen / filtern - Supportticket-Management - Third-Party Integrations - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Verfolgung von Interaktionen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Vorfall-Berichterstattung - Warteschlangenmanagement - Wissensbasis-Management ## Integrationen (5 insgesamt) - Lansweeper - Microsoft Azure - Microsoft Exchange - OAuth - baramundi Management Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Service Desk Software](https://www.capterra.ch/directory/31027/service-desk/software) ## Ähnliche Kategorien - [Service Desk Software](https://www.capterra.ch/directory/31027/service-desk/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ch/directory/30077/it-asset-management/software) - [DAM Systeme](https://www.capterra.ch/directory/30203/digital-asset-management/software) - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) ## Alternativen 1. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Milvus](https://www.capterra.ch/software/202528/milvus) — 4.8/5 (298 reviews) 3. [Desk Manager](https://www.capterra.ch/software/173025/help-desk-software) — 4.8/5 (106 reviews) 4. [Freshservice](https://www.capterra.ch/software/132997/freshservice) — 4.5/5 (688 reviews) 5. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Nutzerbewertungen ### "Flexible, easy to use, a host of features at a reasonable implementation price" — 5.0/5 > **J F** | *27. Oktober 2020* | Computer-Hardware | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports. > > **Nachteile**: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point\! > > I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible. ----- ### "ITSM Software that doesn't kill your budget and time" — 5.0/5 > **Piotr** | *30. September 2021* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized) > > **Nachteile**: - some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise) ----- ### "Very good Asset Management tool" — 5.0/5 > **Verifizierter Rezensent** | *9. Oktober 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I like that it has its own ticketing system integrated with it. > > **Nachteile**: I wish they improve and modernize the user interface. ----- ### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5 > **Tomasz** | *30. Juli 2025* | Versorgungsunternehmen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. > > **Nachteile**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. > > We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). ----- ### "Nice and affordable ITSM solution." — 5.0/5 > **Mauricio** | *8. September 2025* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. > > **Nachteile**: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. > > The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/187044/mint-service-desk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/187044/mint-service-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten