Proliant

Very Satisfied Proliant User

Kommentare: I have been extremely satisfied with Proliant since day one. If there is ever an issue [SENSITIVE CONTENT] gets us righted and if she can't she facilitates communicate with parties that can.

Vorteile:

Proliant is easy very to use, especially if you have used any type of record management (QuickBooks, Salesforce, etc). The website is user friendly, reliable and fast.

Nachteile:

My only concern is the services that the software provides that I DON'T know about. I learn something new weekly. [SENSITIVE CONTENT], our Service Representative, teaches us something new all the time.

Proliant Review

Vorteile:

How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.

Nachteile:

Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.

Need more support

Kommentare: I like Proliant and I appreciate all of Daron's efforts to help us. We are a needy customer, and I acknowledge that.

Vorteile:

The reporting tools in RPO are very powerful and work pretty well.

Nachteile:

Attendance on Demand is completely over engineered for our needs. It's very frustrating trying to learn the system, is not intuitive, and is inflexible for what I want it to do. I really like having a dedicated account manager, but I often feel they are stretched too thin. Training on the system has been difficult. The training documents are not helpful at all because these are not configured for our particular setup, especially as it relates to Attendance on Demand. In the reporting tool, I've asked about a DOZEN different people in different departments to help me configure one specific report: A snapshot of the active employees on a given day in history; I want to be able to pull a simple report saying who was actively employed on October 22, 2019, for example... NOT who are the active employees TODAY with data from that time period. I've requested this from my account managers (4 different people), client relationships managers (2 different people), and trainers (3 different people). No one has been able to support me on this simple request.

Proliant Review

Kommentare: I love the customer service and that I have one person to go to for payroll, one fore Benefits, and one for GL. They are all so quick to get back to me if I call or e-mail. I love their friendliness, knowledge, availability, and willingness to help.

Vorteile:

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Nachteile:

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

I have Taken Proliant with me through 3 job changes

Kommentare: I started using Proliant 6 years ago with a different company. I have since implemented Proliant in 2 other companies. The implementation has always been smooth. Proliant team is knowledgeable, professional and efficient. I can always find what reports I need in the report options, and if I can't, my support team is always willing to help build a custom report. Onboarding is a god send. Super easy for the administrators as well as the employees. Overall from start to finish, Proliant has everything we need. Payroll, Onboarding, HR functions, Document Storage.

Vorteile:

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Nachteile:

Additional State Specific HR laws. Also Industry Specific laws/regulations.