Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Was ist Sinch Engage?

Sinch Engage deine All-in-one-Plattform zur einfachen und professionellen Nutzung von WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat für Marketing, Vertrieb, HR und Kundenservice. ​

Sinch Engage wird bereits von tausenden Unternehmen genutzt. Profitiere von unseren offiziellen Partnerschaften mit allen relevanten Messenger Apps, einer 100 Prozent datenschutzkonformen Plattform und einem lokalen Expertenteam, das dir 24/7 zu Verfügung steht.

Wer verwendet Sinch Engage?

Wir sind international tätig, und Tausende von KMUs und Unternehmen vertrauen auf unsere Lösung, die ihnen einen nahtlosen Einstieg in das Conversational Messaging ermöglicht.

Sinch Engage Software - 1
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Du bist nicht sicher, ob Sinch Engage das Richtige ist? Mit einer beliebten Alternative vergleichen

Sinch Engage

Sinch Engage

4.4 (44)
EUR 199.00
Monat
Kostenlose Version
Kostenlose Testversion
38
6
4.3 (44)
4.3 (44)
4.0 (44)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
$ 4.00
Monat
Kostenlose Version
Kostenlose Testversion
69
15
4.5 (1’335)
4.3 (1’335)
4.2 (1’335)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Sinch Engage

Durchschnittliche Bewertung

Gesamt
4.4
Benutzerfreundlichkeit
4.3
Kundenservice
4.0
Funktionen
4.1
Preis-Leistungs-Verhältnis
4.3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
55%
4
27%
3
18%
Rocio
Rocio
Customer Support in Spanien
Verifizierter Nutzer auf LinkedIn
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simplify communications with your customers

5.0 vor 2 Jahren

Kommentare: Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Vorteile:

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Nachteile:

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

Nisha
Director of Business Continuity and Infrastructure in Indien
Psychische Gesundheitsfürsorge, 501–1’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use product with excellent Account Management

5.0 vor 2 Jahren

Vorteile:

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Nachteile:

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

Georgia
Senior CRM Executive in UK
Marketing & Werbung, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great platform but not simple to set up/use - lacks Telegram employees/customer service

3.0 vor 2 Jahren

Kommentare: [SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Vorteile:

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Nachteile:

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Roberto
Sales & Marketing Manager in Italien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Messenging for support guests it's easier now

4.0 vor 2 Jahren

Vorteile:

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Nachteile:

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Versicherung, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

One software for all

4.0 vor 3 Jahren

Kommentare: It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Vorteile:

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Nachteile:

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.