--- description: Detaillierte Informationen über Custify zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Customer Success Tools](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.ch/software/190125/custify Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/190125/custify?page=2) > Custify wurde für B2B-Saas-Unternehmen entwickelt und ermöglicht es, die Abwanderung zu reduzieren und den Customer Lifetime Value zu erhöhen. > > Bewertung: **4.9/5** von 122 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Custify? B2B-Saas-Unternehmen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 122 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Custify - **Region**: Bucurest, Rumänien - **Gegründet**: 2017 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CSAT-Umfragestruktur - Customer Journey Mapping - E-Mail-Management - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Ertragsmanagement - Feedback-Management - Gesundheitswerte - Konto-Benachrichtigungen - Kontoverwaltung - Kundenbindung - Kundendatenverwaltung - Kundenerlebnis-Management - Kundensegmentierung - Leistungskennzahlen - Multi-Channel-Kommunikation - NPS von Kunden - NPS-Umfragestruktur - Nutzungsverfolgung/-analyse - Prozess-/Workflow-Automatisierung - Sentiment-Analyse - Trend-Analysen - Visuelle Analytik - Werkzeuge zur Zusammenarbeit ## Integrationen (22 insgesamt) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... und 7 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software) ## Ähnliche Kategorien - [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software) - [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software) - [Kundenbindung-Software](https://www.capterra.ch/directory/34255/customer-retention/software) ## Alternativen 1. [monday CRM](https://www.capterra.ch/software/1024614/monday-crm) — 4.7/5 (453 reviews) 2. [Customerscore.io](https://www.capterra.ch/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Skalin](https://www.capterra.ch/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27. Februar 2026* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Nachteile**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13. Dezember 2024* | E-Learning | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Nachteile**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20. Juni 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: NPS collection feature. Customer Support. > > **Nachteile**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great tool to streamline CS processes and measure customer health" — 4.0/5 > **Elena** | *25. Juli 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from \[sensitive content hidden\] and the team\! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements\! > > **Nachteile**: Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. > > Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have\! ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15. November 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Lots of great features such as health scores and playbooks to save time > > **Nachteile**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/190125/custify?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/190125/custify) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten