---
description: Detaillierte Informationen über Custify zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
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title: Custify Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Customer Success Tools](/directory/30961/customer-success/software) > [Custify](/software/190125/custify)

# Custify

Canonical: https://www.capterra.ch/software/190125/custify

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.ch/software/190125/custify?page=2)

> Custify wurde für B2B-Saas-Unternehmen entwickelt und ermöglicht es, die Abwanderung zu reduzieren und den Customer Lifetime Value zu erhöhen.
> 
> Bewertung: **4.9/5** von 135 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Custify?

B2B-Saas-Unternehmen

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.9/5** | 135 Nutzerbewertungen |
| Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Custify
- **Region**: Bucurest, Rumänien
- **Gegründet**: 2017

## Gewerblicher Kontext

- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere

## Funktionen

- Abwanderungsraten-Management
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Anpassbare Formulare
- Anpassbare Vorlagen
- Aufgabenmanagement
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- CSAT-Umfragestruktur
- Customer Journey Mapping
- E-Mail-Management
- Einstellungen (Personalbeschaffung)
- Engagement-Tracking
- Ertragsmanagement
- Feedback-Management
- Gesundheitswerte
- Konto-Benachrichtigungen
- Kontoverwaltung
- Kundenbindung
- Kundendatenverwaltung
- Kundenerlebnis-Management
- Kundensegmentierung
- Leistungskennzahlen
- Multi-Channel-Kommunikation
- NPS von Kunden
- NPS-Umfragestruktur
- Nutzungsverfolgung/-analyse
- Sentiment-Analyse
- Trend-Analysen
- Visuelle Analytik
- Werkzeuge zur Zusammenarbeit
- Workflow Automation

## Integrationen (22 insgesamt)

- Chargebee
- Freshdesk
- Freshsales
- Gmail
- HappyFox Workflows
- HubSpot CRM
- Intercom
- Microsoft 365
- Microsoft Outlook
- Pipedrive
- Recurly
- RudderStack
- Salesforce.org Nonprofit Cloud
- Segment
- Slack

... und 7 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software)

## Ähnliche Kategorien

- [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software)
- [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software)
- [Kundenbindung-Software](https://www.capterra.ch/directory/34255/customer-retention/software)

## Alternativen

1. [Customerscore.io](https://www.capterra.ch/software/1072389/Customerscore-io) — 4.8/5 (17 reviews)
2. [Product Fruits](https://www.capterra.ch/software/1011214/product-fruits) — 4.7/5 (89 reviews)
3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1787 reviews)
4. [Skalin](https://www.capterra.ch/software/1018511/skalin) — 4.9/5 (55 reviews)
5. [monday CRM](https://www.capterra.ch/software/1024614/monday-crm) — 4.7/5 (466 reviews)

## Nutzerbewertungen

### "Customer Success Made Proactive" — 5.0/5

> **Deeksha** | *27. Februar 2026* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members.
> 
> **Nachteile**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient.

-----

### "Affordable platform to support your CSMs" — 4.0/5

> **Maggie** | *13. Dezember 2024* | E-Learning | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow.
> 
> **Nachteile**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down.
> 
> Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback.

-----

### "A key tool for managing customer health" — 5.0/5

> **Sebastian** | *7. August 2026* | Pharmazeutika | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time.
> 
> **Nachteile**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports.
> 
> Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues.

-----

### "Descent product, makes NPS collection easy" — 3.0/5

> **Peter** | *20. Juni 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: NPS collection feature. Customer Support.
> 
> **Nachteile**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow.

-----

### "Custify's Review" — 5.0/5

> **Victoria** | *31. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Before implementing Custify, our customer information was scattered across Excel spreadsheets and internal platforms, which made it hard to get a unified view. With Custify, we now have all our customer data centralized in one place, presented in a much more visual way than before. This makes it easier for our team to track accounts and gives us better visibility into the status of each one.
> 
> **Nachteile**: I haven't found any negative points about the tool so far. We've been using it for a relatively short time, and everything has worked smoothly for our team without major issues.

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Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.capterra.ch/software/190125/custify?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/190125/custify)

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