--- description: Detaillierte Informationen über Refiner zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.ch/software/192855/refiner Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/192855/refiner?page=2) > Schließe die Kundenfeedbackschleife mit einer Umfrageplattform für SaaS. > > Bewertung: **4.6/5** von 8 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Refiner? Refiner ist ein Nutzerfeedback- und Kundenumfragetool, das speziell für datengesteuerte B2B-SaaS-Unternehmen entwickelt wurde. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 8 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Refiner - **Region**: Paris, Frankreich - **Gegründet**: 2019 ## Gewerblicher Kontext - **Startpreis**: $ 99.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Andorra, Argentinien, Australien, Belgien, Bosnien und Herzegowina, Brasilien, Bulgarien, Deutschland, Dänemark, Finnland, Frankreich, Färöer, Gibraltar, Griechenland, Irland, Island, Italien, Kanada, Kolumbien, Kroatien und 28 weitere ## Funktionen - Anonymes Feedback - Anpassbare Formulare - Anpassbare Fragen - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CES-Umfragestruktur - CSAT-Umfragestruktur - Dashboard Software - Daten-Import / -Export - Datenvisualisierung - Engagement-Tracking - Feedback-Management - Fragen-Verzweigung - Fragenkatalog - Kundenerlebnis-Management - Kundensegmentierung - Mobile Umfrage - Multi-Channel-Vertrieb - NPS-Umfragestruktur - Negatives Feedback Management - Segmentierung - Third-Party Integrations - Trend-Analysen - URL-Anpassung - Umfragen & Feedback - Verzweigungslogik - Visuelle Analytik - Überwachung der Beschwerden ## Integrationen (23 insgesamt) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... und 8 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Umfragetools](https://www.capterra.ch/directory/30092/survey/software) - [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software) - [NPS-Software](https://www.capterra.ch/directory/32075/nps/software) ## Alternativen 1. [SurveySparrow](https://www.capterra.ch/software/168823/surveysparrow) — 4.4/5 (121 reviews) 2. [SurveyMonkey](https://www.capterra.ch/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Trustpilot](https://www.capterra.ch/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.capterra.ch/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 5. [Broadly](https://www.capterra.ch/software/161326/broadly-reviews) — 4.8/5 (336 reviews) ## Nutzerbewertungen ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7. Juli 2020* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Nachteile**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13. November 2022* | Tiefbau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Nachteile**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18. März 2026* | Immobilien | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Nachteile**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14. November 2025* | Programmentwicklung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Nachteile**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7. August 2025* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Nachteile**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/192855/refiner?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/192855/refiner) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten