RMS Cloud

WE love RMS and wish we had switched sooner!

Kommentare: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Vorteile:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Nachteile:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Exceptional Service on a Sunday Morning

Kommentare: Tourism Creatures manage approx 20 properties on rms and the customer service has always been outstanding.

Vorteile:

Sunday morning user profile issues. Submitted service request and received a lovely phone call from [sensitive content hidden] who solved my Access Profile Issue so I could continue with my scheduled project with no delays.

Nachteile:

Bulk deposit and cancellation rule entry

Unable to login

Vorteile:

When we finally got thru on the phone Tas was more than helpful. On previous occasions we have been made feel like we are stupid.

Nachteile:

The time taken to find a phone number so we could speak to the help line.

Appreciation for RMS platform

Kommentare: Been using RMS for over 2 years now across 2 companies And i love every thing about it Special thanks to [sensitive content hidden]
He helped set it up in the new company from scratch

Vorteile:

Ease of connection to OtA and rate fixing across platforms

Nachteile:

Mobile version can be worked on it is a little hard to use now

Usefullness

Kommentare: Quite good

Vorteile:

Overall great product to use in basic form .

Nachteile:

Difficult at times to remember?work out where certain operations/detail is to make changes.

The worst system and experience. Never ever RMS

Kommentare: I have been introduce with RMS connection on December 2022 name of sales [sensitive content hidden]. After introducing of the demo was promised -system have a great use on the computer and mobile version is responding perfectly(which was the most important to me) - set up takes few days and will be all,set up to the desired result - training team is professional - support is professional and responding 24 hours -system is fast -integration of the system and Quickbooks is free EctWhile I sign the contract and paid for the training fee 1700 dirham I quick start completing all papers I was asked for. However once training started, after 2 session the team stopped as many options was not set properly. I have kept waiting for months and no one getting back to me. I have re call and recall and finally I had response that the training will restart on June 2 , 2023 (6 month after the sign of the contract) Thought ok and had fixed a meeting with new training team this time name [sensitive content hidden]. From the first day of training the things has stopped working again. Many errors coming, many things are not set, cleaning fees, financial parts. Anyway keep going till [sensitive content hidden] fixed some and again very pation 3 to 4 days to be done. Fail to connect any of OTA. They will never respond again

Vorteile:

Nothing. Was totally a disappointing from the start, the system the team, the help is zero. Unprofessional

Nachteile:

Nothing to like, the promises are fake, they will take the money from you and sent you to very unprofessional people. Fail to connect and over booking a lot. Picked wrong prices.

So many features

Kommentare: Overall I enjoy the system because of the extra features. How much you can edit the sales and product listings.

Vorteile:

I really enjoy how many features the system holds. It takes a while to learn but the system really has options for every application. Ease of use is not always simple but customer support is very helpful

Nachteile:

It is tricky to know exactly where to go to streamline working through an issue. Most errors are solvable and explainable it’s just learning where to look.

Valuable and easy manipulate

Vorteile:

Clean interface and easy manipulate . Good Comprehensive function

Nachteile:

Improve Email and message from OTA connectivity so that user use all in one.

RMS is very functional.

Vorteile:

History of customers, fairly intuitive to use and train staff.

Nachteile:

Integration was tricky but we ironed out the issues over time.

Once you understand the program, easy to use

Kommentare: The most frustrating thing about RMS is the inability to speak to an individual when you encounter a problem. You write a message and often never hear anything back, despite multiple attempts.

Vorteile:

The interface with Owner Accounting is extremely useful for us. We can use the pre-set reports to account for the rentals on a monthly basis.

Nachteile:

There are some complicated intricacies in setting up the software. If you do not categorize things properly then the reports issued are not correct.

RMS Online Training

Kommentare: Great trainers are always are always very helpful

Vorteile:

Although it is early to mention for first time user but most of the icon are useful

Nachteile:

should have live chat box notification for task accomplishment required

Service is excellent

Kommentare: Have used RMS for 20 years and their service is brilliant.

Vorteile:

I love the service of RMS. It is 100%. [sensitive content hidden] is so knowledgable. She is always friendly helpful and solves my issues.

Nachteile:

I have been asking for 8 years to have our bank feed straight to rms so we don't have to daily banking. I am still waiting

Review

Vorteile:

cloud based system, has a lot of wonderful features, fantastic customer service team.

Nachteile:

Intergration issues with booking.com and Expedia, that allow overbooking because a booking can come through as a qoute without having a room assigned. Minimum deposit of 0.01 cent required to save a credit card on a online booking through rms booking page.

Good Support Staff

Kommentare: With previous PMS systems experience it has been easier to help me find what I need in the RMS system.

Vorteile:

Every single tech and service associate I have spoken with is super knowledgeable and helpful! Also very friendly and effective with answering my questions/helping to solve my issues.

Nachteile:

. All system difficult to navigate in the beginning.

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Kommentare: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Vorteile:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Nachteile:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

All-rounder PMS Software with fantastic online channel integration and automation

Kommentare: Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.

Vorteile:

The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.

Nachteile:

While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us. The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.

RMS Training or the lack of!

Kommentare: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Vorteile:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Nachteile:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Support that really works!!!

Kommentare: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Vorteile:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Nachteile:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Simple tasks are easy

Kommentare: Great to use day to day for reservations.

Vorteile:

Day to day is easy to use to enter in reservations details and use for simple tasks

Nachteile:

Some things are complicated and you have to search through lots of screens to get where you want to be. Have found setting rates is a bit complicated I am not a computer super power so I need simple. Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

Client not connected

Kommentare: Have explained it all above here

Vorteile:

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Nachteile:

RMS doing updates and making changes that creates problems for a small business like ours.

Needs a user Manual

Kommentare: I would say it's cheap enough for me to keep using it for what I use it for

Vorteile:

it is easy to use the calendar, I only use the calendar to manage my bookings

Nachteile:

the rate management is difficult and wanting to look up my clients info and manage it for my purposes

Manual

Kommentare: I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Vorteile:

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Nachteile:

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

Great Friendly Customer Service

Kommentare: Great all customer service pleasant & helpful

Vorteile:

The program is Easy to use and follow. Helpful hints and issues resolved quickly.

Nachteile:

Colors onscreen blue checked in booking is similar to pre-late check in guest.

Great product with some glitches

Kommentare: RMS gives us the ability to handle our campground and our customers smoothly

Vorteile:

I love the ease of use and the flexibility.

Nachteile:

Software has gone down at our busiest times with little to no communication about what happened. Very hard to get through to customer service techs. Most techs have a hard time understanding the issues.

RMS is a pretty easy to use software given the amount of features it provides its customers.

Kommentare: At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Vorteile:

Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.

Nachteile:

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.