--- description: Detaillierte Informationen über Squaretalk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Software für Qualitätssicherung für Kontaktcenter](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.ch/software/219046/squaretalk-matrix Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.ch/software/219046/squaretalk-matrix?page=2) > Squaretalk ist eine vielseitige Cloud-Kommunikationsplattform, mit der deine Vertriebs- und Supportteams von überall aus effektiv arbeiten können. > > Bewertung: **4.9/5** von 105 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Squaretalk? Perfekt für BPO-Kommunikationszentren (Business Process Outsourcing) und große Marken mit proaktiven Kundenbindungs- und Vertriebsteams, Händlern, Telemarketern, Marktforschern, Versicherungsmaklern und Finanzberatern und vielem mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 105 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Squaretalk - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: $ 25.00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Französisch, Hebräisch, Italienisch, Spanisch - **Verfügbare Länder**: Albanien, Algerien, Andorra, Armenien, Aserbaidschan, Australien, Bahrain, Bangladesch, Belarus, Belgien, Bhutan, Bosnien und Herzegowina, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich und 79 weitere ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Anruf-Transkription - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Aufzeichnung - Automated Attendant - Automatische Antworten - Automatisches Telefonwahlgerät - Automatisiertes Routing - Automatisierung von Geschäftsprozessen - Berichterstattung / Analyse - Berichterstattung über Anrufe - Call-Center-Management - Chat / Messaging - Dashboard Software - E-Mail-Management - Für Vertriebsteams/ -organisationen - Geplanter Nachrichtenversand - IVR - KI/Maschinelles Lernen - Kampagnenmanagement - Kampagnenplanung - Kollaboration mehrerer Nutzer - Konferenzschaltungen - Konversationsanalysen - Leistungsmanagement - Listen-Management - Massen-SMS - Mehrsprachig - Multi-Channel-Kommunikation - PBX - Personalisierung - Personalmanagement - Prädiktive Wähler - Qualitätsmanagement - Sales-Pipeline-Management - Terminplanung - Third-Party Integrations - Umleitung der Anrufe - Verarbeitung natürlicher Sprache - Vertriebsaktivitätsmanagement - Virtuelle Erweiterungen - VoIP (IP-Telefonie) - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Zwei-Wege-Messaging ... und 26 weitere Funktionen ## Integrationen (7 insgesamt) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Software für Qualitätssicherung für Kontaktcenter](https://www.capterra.ch/directory/33415/contact-center-quality-assurance/software) ## Ähnliche Kategorien - [Software für Qualitätssicherung für Kontaktcenter](https://www.capterra.ch/directory/33415/contact-center-quality-assurance/software) - [AI Sales Assistant Software (KI-Vertriebsassistent)](https://www.capterra.ch/directory/34135/ai-sales-assistant/software) - [Virtuelle Assistenten Software](https://www.capterra.ch/directory/33535/virtual-assistant/software) - [Prädiktive Wähler](https://www.capterra.ch/directory/30597/predictive-dialer/software) - [Dialer Software](https://www.capterra.ch/directory/30999/auto-dialer/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (881 reviews) 2. [DialedIn CCaaS](https://www.capterra.ch/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [Convoso](https://www.capterra.ch/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Readymode](https://www.capterra.ch/software/136728/Readymode) — 4.6/5 (143 reviews) ## Nutzerbewertungen ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22. Juni 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Nachteile**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28. Januar 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Nachteile**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14. Mai 2019* | Logistik & Lieferkette | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Nachteile**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15. Juni 2026* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Nachteile**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20. Dezember 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Nachteile**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.ch/software/219046/squaretalk-matrix?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/219046/squaretalk-matrix) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten