Wir helfen Unternehmen in der Schweiz
seit 18 Jahren bei der Softwareauswahl
Tangoe TEM
Was ist Tangoe TEM?
Seien wir ehrlich. Telecom Expense Management ist nicht einfach. Wenn es so wäre, wärst Du nicht hier auf der Suche nach einer Möglichkeit, von mühsamer manueller Verwaltung loszukommen. Es ist Zeit, mit dem Status quo zu brechen. Hole Dir echte Ergebnisse, die einen messbaren Einfluss auf Deine Organisation haben. Reduziere Telekommunikationskosten, finde laufende Einsparungen, verfolge Nutzung und halte Ausgaben im Griff mit Telecom Expense Management-Lösungen von Tangoe. The Ultimate Guide to TEM: Starte mit unserem E-Book.
Wer verwendet Tangoe TEM?
Tangoe bietet Lösungen für kleine, mittlere und große Unternehmen bei nationalen und globalen Operationen Wir verkaufen in alle Branchen und Sektoren.
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Tangoe TEM
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Bewertungen über Tangoe TEM
techntechnology expense management solutionsology expense management solutions
Kommentare: largest ecosystem of global partners industry’s first complete solution for telecom, mobile, and cloud cost management
Vorteile:
industry leader driving innovation largest ecosystem of global partners
Nachteile:
No comment about it as to follow up for any bad experiences
Easy to use
Kommentare: Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can handle all of them (excellent use of employee time.)
Vorteile:
Tangoe Software is very easy to use, excellent to help with the auditing process.
Nachteile:
My least favorite thing with Tangoe is that it can take up to 3 weeks to upload an invoice. If you are past due, it causes a huge delay with payment.
Ascension Use of Tangoe
Kommentare: Very poor customer service - the worst I've experienced in my extensive IT career. Escalation of issues gets no results. Going on 4th month of being LIVE on new platform and still not in a "solid state". Tangoe is charging us for "spend", but the spend report they generate does not match the spend amount from reports generated in Telecom. I requested billing report details by a certain date due to a leadership inquiry and got no response from Tangoe. Tangoe does not respond to customer hardship and is out of touch from a customer service standpoint.
Vorteile:
Provisioning interface (improved from CMP).
Nachteile:
Reporting is not as robust as promised, mainly due to inability to customize reports as in CMP (changes require a Tangoe associate to code in SQL or load desired report to individual user's "instance"). Data is not as centralized as it was in CMP. Our automated reports are still not generating monthly due to Telecom not being able to handle the amount of data. Worst of all, there is no level of urgency to remedy customer-impacting issues.
Tangoe TEM
Kommentare: We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.
Vorteile:
Quick access to invoices and billing information.
Nachteile:
Would desire more comprehensive and easier to use reporting tools.
Tangoe Rivermine TEM Review
Kommentare: We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.
Vorteile:
I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.
Nachteile:
When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.
